Receiving spontaneous demand in Primary Care: nurses’ learning needs

Receiving spontaneous demand in Primary Care: nurses’ learning needs

ABSTRACT Objective: Identify nurse’s learning needs to be related to the reception with risk classification of spontaneous demand in Primary Health Care. Method: Quality study including 15 nurses from Primary Health Care through participatory observation, application of semi-structured instrument, focus group, and of thematic content analysis. Results: 80% of nurses never used the risk classification protocol in Primary Health Care. Knowledge gaps involving clinical aspects of care; protocol management, and the nurse’s role; and the historic, structural and cultural contradictions of the care model were confirmed. Final considerations: The recognition of learning needs for nurses that work in Primary Health Care implies in the construction or improvement of knowledge in order to develop, along with the health team, a risk classification of spontaneous demand, which requires a change in the education and continuity of their qualification for work and at work.

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Bibliographic Details
Main Authors: Morelato,Caroline Silva, Dorneles,Letícia Lopes, Martins,Vivian do Prado, Goés,Fernanda dos Santos Nogueira de, Viana,Angelina Lettiere, Brunello,Maria Eugenia Firmino, Camargo,Rosangela Andrade Aukar de
Format: Digital revista
Language:English
Published: Associação Brasileira de Enfermagem 2021
Online Access:http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672021000200166
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Summary:ABSTRACT Objective: Identify nurse’s learning needs to be related to the reception with risk classification of spontaneous demand in Primary Health Care. Method: Quality study including 15 nurses from Primary Health Care through participatory observation, application of semi-structured instrument, focus group, and of thematic content analysis. Results: 80% of nurses never used the risk classification protocol in Primary Health Care. Knowledge gaps involving clinical aspects of care; protocol management, and the nurse’s role; and the historic, structural and cultural contradictions of the care model were confirmed. Final considerations: The recognition of learning needs for nurses that work in Primary Health Care implies in the construction or improvement of knowledge in order to develop, along with the health team, a risk classification of spontaneous demand, which requires a change in the education and continuity of their qualification for work and at work.

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