Communication-Based Assessment for Bank Operations

The World Bank and other development organizations work closely with governments to improve the living conditions of people in developing countries, expanding their development visions and helping them to achieve their goals. Development communication is a client-oriented strategy, contributing a powerful set of tools for the success of development initiatives. This paper includes the following headings: introduction; framework; the development communication methodology; the communication-based assessment (CBA); opening the dialogue -- components of the CBA; and contribution of the CBA to operational projects.

Bibliographic Details

Main Authors:	Mitchell, Paul, Chaman-Ruiz, Karla
Format:	Publication biblioteca
Language:	English en_US
Published:	Washington, DC: World Bank 2007
Subjects:	ACCESS TO EDUCATION, ACCESS TO INFORMATION, ACCOUNTABILITY, ACTION PLAN, ADVERTISING, ANALYTICAL TOOLS, BEHAVIORS, BELIEFS, BILLBOARDS, BOUNDARIES, BROADCAST, BROADCASTING, BUSINESSES, CAPACITY-BUILDING, CATALOGING, CHANGE AGENT, CIVIL SOCIETY, CIVIL SOCIETY ORGANIZATIONS, CODES, COMMUNICATION ACTIVITIES, COMMUNICATION CAMPAIGNS, COMMUNICATION INFRASTRUCTURE, COMMUNICATION RESEARCH, COMMUNICATION SERVICES, COMMUNICATION STRATEGIES, COMMUNICATION STRATEGY, COMMUNITIES, COMPLAINTS, COMPLEXITY, CONFIDENCE, CONSENSUS BUILDING, COPYRIGHT, CRIME, CRIMINAL, CUSTOMER SERVICE, DISCUSSION, DISCUSSION GROUPS, DISPUTE RESOLUTION, DISSEMINATION OF INFORMATION, DOCUMENTS, ELECTRICITY, END USERS, FINANCIAL RESOURCES, FINANCIAL RISKS, FLOW OF INFORMATION, FOCUS GROUPS, FORCES OF CHANGE, GENERAL POPULATION, GENERAL PUBLIC, GOOD GOVERNANCE, GOVERNMENT OFFICIALS, GRAPHIC DESIGNERS, HUMAN CAPITAL, HUMAN COMMUNICATION, HUMAN RELATIONSHIPS, HUMAN RESOURCES, HUMAN RIGHTS, IDEA, IMAGE, IMAGES, IMPLEMENTING AGENCIES, INFORMAL RELATIONSHIPS, INFORMATION COMMUNICATION, INFORMATION COMPONENT, INFORMATION DISSEMINATION, INFORMATION FLOW, INFORMATION FLOWS, INITIATIVE, INSPECTION, INSTITUTION, INSTITUTIONAL CAPACITY, INSTITUTIONAL FRAMEWORK, INSTITUTIONAL SUPPORT, INTERNAL COMMUNICATION, INTERNATIONAL COMPANIES, INTERNATIONAL CONSULTANT, INTERNATIONAL CONSULTANTS, INTERPERSONAL COMMUNICATION, INVESTIGATIONS, ISBN, ISSN, JUDICIAL PROCESS, JUDICIAL SYSTEM, JUDICIARY, JUSTICE, KNOWLEDGE ECONOMY, LAWS, LEADERSHIP, LEADING, LEGAL ENVIRONMENT, LEGAL FRAMEWORK, LEGAL FRAMEWORKS, LEGAL PROFESSIONALS, LEVEL OF KNOWLEDGE, LICENSE, LICENSES, MARKETING, MASS MEDIA, MATERIAL, MEDIA, MEDIA RELATIONS, MINISTER, MINISTERS, NETWORKS, ORGANIZATIONAL COMMUNICATION, POLICE, POLITICAL INTERESTS, POLITICAL LEADERS, POLITICIANS, PRACTITIONERS, PRESS RELEASES, PRINT MEDIA, PRINTING, PRIVATE SECTOR, PRIVATE SECTOR PARTICIPATION, PRIVATIZATION, PROFESSIONAL ASSOCIATIONS, PROPAGANDA, PUBLIC OFFICIALS, PUBLIC OPINION, PUBLIC OPINION POLLS, PUBLIC RELATIONS, QUERIES, RADIO, RADIO STATIONS, RESULT, RESULTS, SERVICE PROVIDERS, SITUATIONAL KNOWLEDGE, SOCIAL INTERACTION, SOCIAL RELATIONSHIPS, SOLICITATION, SOURCES OF INFORMATION, SPEECH, SUPERVISION, TECHNICAL ASSISTANCE, TELEVISION, TERMINOLOGY, TEXT, THINK TANKS, TRANSMISSION, TRANSPARENCY, TYPOLOGIES, USES, VERNACULAR LANGUAGES, WEB, WEB SITES,
Online Access:	http://documents.worldbank.org/curated/en/2007/01/8071626/communication-based-assessment-bank-operations http://hdl.handle.net/10986/6731
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