Congo Call Center
In fragile settings the challenges of building a business are increased by a legacy of conflict, instability, and loss. Institutions struggle to provide basic services, let alone the complex reforms and public goods necessary for an enabling business environment. Despite these substantial obstacles, it is possible to create a sophisticated business in even the most challenging settings. The Congo Call Center is one such example, a formal services firm reliant on costly, imported technology that has grown and prospered in the Democratic Republic of Congo. The success of Congo Call Center demonstrates that skilled and committed entrepreneurs can succeed in even the most difficult environments. The challenge of these settings is in combining the necessary qualities and support with an ingenuity to find tailored solutions to local issues. In this way an unlikely story, a formal, technology-oriented services firm in the DRC, can become a reality.
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| Format: | Brief biblioteca |
| Language: | English |
| Published: |
International Finance Corporation, Washington, DC
2016-09
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| Subjects: | FRAGILE STATES, CONFLICT, BUSINESS ENVIRONMENT, CALL CENTERS, SERVICE DELIVERY, TECHNOLOGY ADOPTION, INFORMATION AND COMMUNICATION TECHNOLOGY, ICT, EMPLOYMENT, LABOR SKILLS, ACCESS TO FINANCE, FEMALE ENTREPRENEURS, SERVICES SECTOR, |
| Online Access: | http://documents.worldbank.org/curated/en/796081477472201690/Congo-call-center-business-amid-fragility https://hdl.handle.net/10986/30342 |
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| Summary: | In fragile settings the challenges of
building a business are increased by a legacy of conflict,
instability, and loss. Institutions struggle to provide
basic services, let alone the complex reforms and public
goods necessary for an enabling business environment.
Despite these substantial obstacles, it is possible to
create a sophisticated business in even the most challenging
settings. The Congo Call Center is one such example, a
formal services firm reliant on costly, imported technology
that has grown and prospered in the Democratic Republic of
Congo. The success of Congo Call Center demonstrates that
skilled and committed entrepreneurs can succeed in even the
most difficult environments. The challenge of these settings
is in combining the necessary qualities and support with an
ingenuity to find tailored solutions to local issues. In
this way an unlikely story, a formal, technology-oriented
services firm in the DRC, can become a reality. |
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