West Bank and Gaza

The Palestinian Authority (PA) is in the early phase of its e‐government journey and aims to utilize ICT to deliver services to its citizens and businesses to improve social well‐being and facilitate economic development. The PA aims to serve 12.1 million Palestinians in the West Bank (2.7 million), the Gaza Strip (1.7 million), and the remaining 7.7 million Palestinians who are dispersed among 28 different countries. Many Palestinians are refugees, including more than one million in the Gaza Strip, 750,000 in the West Bank, and about 250,000 in Israel. Of the Palestinian population residing abroad, otherwise known as the Palestinian diaspora, more than half are considered stateless, lacking citizenship in any country. The combination of the ongoing Israeli‐Palestinian conflict as well as the diaspora situation makes implementation of e‐government projects in the West Bank and Gaza (WBG) unique and complex. A review of e‐government documentation and stakeholder interviews reveals that the PA has made reasonable progress on e‐government amidst a challenging environment, but it is still in the nascent phase in terms of delivering benefits to its constituents. There are numerous challenges for the successful implementation of e‐government, including geopolitical conflict, insufficient legislation to facilitate electronic transactions, limited budget to support e‐government projects, inadequate policies and standards, and limited capacity within the e‐government unit under the Ministry of Telecommunications and Information Technology (MTIT). The PA is at a key moment in its e‐government journey. It is an opportunistic time to drive modernization of its public administration and public service delivery through use of ICT, offer better services to citizens, and promote economic growth.

Bibliographic Details

Main Author:	World Bank Group
Format:	Report biblioteca
Language:	English en_US
Published:	World Bank, Washington, DC 2016-01
Subjects:	PUBLIC OFFICIALS, E-MAIL, SERVICES TO CITIZENS, COMMUNICATION TECHNOLOGIES, GOVERNMENT PORTAL, ONLINE INFORMATION, ORDINARY CITIZENS, VEHICLE REGISTRATION, INFORMATION TECHNOLOGY, PUBLIC SECTOR, GOVERNMENT, GOVERNMENT OFFICIALS, CAPABILITY, LOCAL GOVERNMENTS, INFORMATION, PUBLIC SERVICES, COPYRIGHT, GOVERNMENT CAPACITY, NATIONAL PRIORITY, ELECTRONIC SERVICE DELIVERY, E‐GOVERNMENT INITIATIVES, GOVERNMENT‐TO‐CITIZEN, ENABLING ENVIRONMENT, E-GOVERNMENT, BUSINESS PROCESS, CONTENT MANAGEMENT, PUBLIC KEY INFRASTRUCTURE, DATA, BIRTH CERTIFICATES, PUBLIC INFORMATION, GOVERNMENT POLICY, TELECOMMUNICATIONS, ENGAGING CITIZENS, CITIZEN‐CENTRIC, TRUST IN GOVERNMENT, LOCAL GOVERNMENT, INTEROPERABILITY, MATERIAL, CITIZEN NEEDS, SECURE ACCESS, SERVICE DELIVERY, DATABASES, GOVERNMENT‐TO‐GOVERNMENT, ELECTRONIC DELIVERY, MOBILE SERVICE, E‐GOVERNMENT ACTIVITIES, GOVERNMENT DEPARTMENTS, PUBLIC‐PRIVATE PARTNERSHIPS, TELEPHONE, DIGITAL DIVIDE, ELECTRONIC TRANSACTIONS, ACCESS TO INFORMATION, GOVERNMENT SERVICES, PEOPLE WITH DISABILITIES, PROJECT MANAGEMENT, G2C, TECHNOLOGY, NATIONAL SECURITY, ELECTRONIC WORKFLOW, TRANSACTIONAL SERVICES, RECORDS MANAGEMENT, DIGITAL CERTIFICATES, G2B, TRANSPARENCY, SOFTWARE, BETTER SERVICES TO CITIZENS, DELIVERY OF SERVICES, GOVERNMENT EMPLOYEES, ONLINE INTERACTIONS, FAX, MANAGEMENT SYSTEM, GOVERNMENT‐TO‐BUSINESS, INFORMATION SECURITY, PRIVATE SECTOR, SECURITY POLICY, LEADERSHIP ROLE, QUERIES, CITIZEN ENGAGEMENT, E‐ GOVERNMENT, ELECTRONIC SIGNATURES, ELECTRONIC SYSTEM, DIGITAL SIGNATURES, ONLINE ACCESS, TRANSPARENCY IN GOVERNMENT, ICT, PUBLIC KEY, SECURITY, REGISTRATION SYSTEM, LICENSES, TRANSFER PAYMENTS, TECHNOLOGY INFRASTRUCTURE, PORTAL ACCESS, BUSINESS, E‐GOVERNMENT SYSTEMS, PRIVATE NETWORKS, PUBLIC CONSULTATION, ELECTRONIC PAYMENT, POLICY MAKING, PUBLIC ADMINISTRATION, ADMINISTRATIVE PROCESSES, ELECTRONIC CHANNELS, ONE‐STOP SHOP, GOVERNMENT DATA, E‐ GOVERNMENT PROJECTS, CHANGE MANAGEMENT, COMMUNICATION, SOFTWARE DEVELOPMENT, E‐GOVERNMENT PROJECTS, E‐ GOVERNMENT INITIATIVES, GOVERNMENT INFORMATION, CONTENT MANAGEMENT SYSTEM, DATABASE, PUBLIC RECORDS MANAGEMENT, TECHNOLOGIES, E‐GOVERNMENT, AUTHENTICATION, SERVICE PROVIDERS, PUBLIC SERVICE DELIVERY,
Online Access:	http://documents.worldbank.org/curated/en/2016/06/26440606/west-bank-gaza-high-level-technical-assessment-e-government https://hdl.handle.net/10986/24583
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