Property Tax Decentralisation Program, Punjab, Pakistan : Business Blueprint

Following a number of World Bank reports a new Punjab Immovable Property Tax Law (PIPT) was drafted in May 2008 and the Bank appointed the Institute of Revenues Rating and Valuation (IRRV) to assess the needs and resources required for the structural reform of the property tax. This blueprint is the outcome of that assessment. This document comprises of ten sections: introduction to the blue print (section one); the need for the change and the consequential vision, mission, and operating principles (section two); institutional and governance arrangements (section three); operational and organizational design (section four); human resources (section five); developing the property tax policy (section six); technology (section seven); core administration (section eight); customer services (section nine); program management (section ten); and appendix.

Bibliographic Details

Main Author:	World Bank
Language:	English en_US
Published:	Washington, DC 2012-01
Subjects:	ACCEPTABLE USE POLICIES, ACCESS TO INFORMATION, ACCESS TO TECHNOLOGY, ACCOUNTABILITY, ACTION PLAN, ADMINISTRATION PROCESS, ADMINISTRATIVE RESPONSIBILITY, AUDITING, AUTHORITY, AUTOMATION, AUTONOMY, BACK OFFICE, BACKUPS, BEST PRACTICE, BROWSER, BUDGETING, BUSINESS NEEDS, BUSINESS PROCESSES, BUSINESS REQUIREMENTS, CADASTRE, CENTRAL GOVERNMENT, CENTRAL GOVERNMENTS, CHECKS, CIVIL SERVICE, COLLECTION OF DATA, COLLECTION PROCESS, COLLECTION SERVICES, COMPETITIVE PRICE, COMPUTER SYSTEMS, CORRUPTION, COST OF COLLECTION, COUNCILS, CUSTOMER BASE, CUSTOMER EXPERIENCE, CUSTOMER RELATIONS, CUSTOMER RELATIONSHIPS, CUSTOMER SERVICE, CUSTOMER SERVICES, DATA SECURITY, DEBT, DECISION MAKERS, DEVOLUTION, DISASTER RECOVERY, DISTRICT GOVERNMENTS, DISTRICTS, DOCUMENT MANAGEMENT, DOMAIN, DOMAIN NAME, E-MAIL, EFFICIENT ADMINISTRATION, ELECTRONIC MAIL, EMAIL SYSTEM, END CUSTOMER, EQUIPMENT, EXPENDITURE, EXPENDITURES, FEDERAL GOVERNMENT, FINANCES, FINANCIAL AUTONOMY, FINANCIAL BENEFITS, FINANCIAL DISCIPLINE, FINANCIAL PLANNING, FISCAL DECENTRALIZATION, FISCAL INCENTIVES, FISCAL SITUATION, FRAUD, FRONT OFFICE, GOVERNMENT DEPARTMENTS, GOVERNMENT GRANT, GOVERNMENT LEVEL, GOVERNMENT OFFICIALS, GOVERNMENT POLICY, GOVERNMENT SUBSIDY, HARDWARE, HARMONIZATION, HUMAN RESOURCE, HUMAN RESOURCES, ICT, IMMOVABLE PROPERTY, IMPACT ASSESSMENTS, INFORMATION DATABASES, INFORMATION FLOW, INFORMATION SHARING, INFORMATION SYSTEMS, INFORMATION TECHNOLOGY, INSTITUTIONAL DEVELOPMENT, INSTITUTIONAL FRAMEWORK, INTERGOVERNMENTAL FISCAL FRAMEWORK, INTERGOVERNMENTAL FISCAL RELATIONS, INTERGOVERNMENTAL RELATIONS, INTERGOVERNMENTAL TRANSFER, INTERNAL AUDIT, INTERNATIONAL BEST PRACTICES, INTERNATIONAL CONSULTANT, INTERNATIONAL STANDARDS, INTERNET POLICY, INTRANET, INVENTION, INVENTORY, KNOWLEDGE SHARING, LARGE CITIES, LEGISLATIVE CHANGES, LEVELS OF GOVERNMENT, LOCAL ACCOUNTABILITY, LOCAL ADMINISTRATION, LOCAL AUTHORITIES, LOCAL AUTHORITY, LOCAL GOVERNMENT, LOCAL GOVERNMENT TAX, LOCAL GOVERNMENTS, LOCAL PUBLIC ADMINISTRATION, LOCAL TAX, MANAGEMENT SYSTEM, MANAGERIAL AUTONOMY, MARKET ECONOMIES, MARKET INFORMATION, MOTOR VEHICLE TAXES, NATIONAL CIVIL SERVICE, NATIONS, NEW ENTRANTS, OFFICE SYSTEMS, OPEN SOURCE SOFTWARE, OPERATING EXPENSES, PENALTIES, PERFORMANCE INDICATORS, PHYSICAL INFRASTRUCTURE, POLICY SUPPORT, POLITICIANS, PRIVATE SECTOR, PRIVATE SECTOR DEVELOPMENT, PRIVATISATION, PROCUREMENT, PROPERTY TAX, PROPERTY TAX ADMINISTRATION, PROPERTY TAX ASSESSMENT, PROPERTY TAX COLLECTION, PROPERTY TAX RECORDS, PROPERTY TAX REVENUE, PROPERTY TRANSFER TAXES, PUBLIC EXPENDITURES, PUBLIC POLICY, PUBLIC SECTOR, PUBLIC SERVICE, QUALITY MANAGEMENT, R&D, REPRESENTATIVES, RESOURCE PLANNING, RESULT, RESULTS, RETENTION, REVENUE COLLECTION, REVENUE SHARING, REVENUE SOURCES, SEARCH, SELF-SERVICE, SERVICE LEVEL AGREEMENT, SERVICE LEVEL AGREEMENTS, TARGETS, TAX ADMINISTRATION, TAX BASE, TAX COLLECTION, TAX LAW, TAX LEGISLATION, TAX LIABILITIES, TAX OFFICES, TAX POLICY, TAX RATE, TAX RATES, TAX REVENUE, TAX REVENUES, TAX SYSTEM, TAXABLE PROPERTIES, TAXATION, TAXATION AREA, TAXPAYERS, TECHNICAL ASSISTANCE, TECHNICAL STAFF, TECHNICAL SUPPORT, TELEPHONE, TELEPHONE SYSTEM, TELEVISION, TRANSFER TAXES, TRANSPARENCY, USER, USER GROUP, VALUABLE ASSET, VALUATION, VALUATIONS,
Online Access:	http://documents.worldbank.org/curated/en/2012/01/16242911/property-tax-decentralisation-program-punjab-pakistan-business-blueprint https://hdl.handle.net/10986/12406
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