India - Improving Urban Water Supply and Sanitation Services : Lessons from Business Plans for Maharashtra, Rajasthan, Haryana and International Good Practices

The purpose of this report is to distill lessons learnt for improving Water Supply and Sanitation (WSS) services in India, by reference to the recent WSS business plans prepared for the three states of Maharashtra, Rajasthan and Haryana and from various studies carried out by the World Bank on international good practices in urban water service delivery. The report culls out the core elements of the WSS reform program and proposes how such reforms might be implemented. The intended audience for this report is policy makers at the national and state levels, sector professionals and practitioners. The report identifies the key elements of a state-wide program for improving WSS services and accountability on the basis of the following three pillars: i) policies and institutions: appropriate policies and institutional arrangements that clarify the roles and responsibilities of key actors, and which create service providers that are efficient, accountable and customer focused with sufficient autonomy to manage their affairs in a professional manner; ii) infrastructure and financing: medium term infrastructure development program with appropriate financial frameworks that encourage service providers to rely increasingly on user fees and, later on, loans as their main sources of financing. Any subsidies within that framework should be provided in a targeted and transparent manner to support government policies; and iii) capacity building for professional services: ensuring well trained, knowledgeable and motivated staff to deliver the services in a high quality manner. To put the sector in context, the report begins by summarizing the results of various international studies undertaken over the last several years by the World Bank to better understand the makings of well run public WSS companies. These findings point towards the need to establish sectors which encourage the development of autonomous, accountable and customer oriented service providers. Within that framework the report provides suggestions on practical steps that can be taken by governments and service providers.

Bibliographic Details

Main Author:	World Bank
Language:	English en_US
Published:	Washington, DC 2012-07
Subjects:	ACCESS TO CAPITAL, ACCOUNTABILITY TO CUSTOMERS, ASSET HOLDING COMPANY, ASSET OWNERSHIP, BASIC SANITATION, BLOCK TARIFF, BOARD MEMBERS, BOARDS OF DIRECTORS, BOOT, BUILD-OWN, BULK WATER, CAPACITY BUILDING, CAPACITY BUILDING EFFORTS, CAPITAL COSTS, CAPITAL EXPENDITURE, CAPITAL EXPENDITURES, CAPITAL MARKETS, CASH FLOWS, CENTRAL GOVERNMENT, COLLECTION OF WATER, COMMERCIAL OPERATIONS, COMMUNITY PARTICIPATION, COMPANY LAW, CONSENSUS BUILDING, CONTRACT MANAGEMENT, CONTRACTUAL OBLIGATIONS, CORPORATION, CORPORATIZATION, COST OF WATER, COST RECOVERY, COST RECOVERY MECHANISMS, CREDITWORTHINESS, CROSS SUBSIDIES, CUBIC METER, CUBIC METER OF WATER, CUSTOMER RELATIONS, DECISION MAKERS, DELIVERY OF SERVICES, DEPRECIATION, DISPUTE RESOLUTION, DISPUTE RESOLUTION MECHANISMS, DOMESTIC CONNECTIONS, DRINKING WATER, ECONOMIC REGULATION, EQUITY INVESTORS, EXPANSION, FINANCIAL INCENTIVES, FINANCIAL INSTITUTIONS, FINANCIAL VIABILITY, FINANCING WATER SUPPLY, FIRMS, FLAT FEE, GOVERNANCE OF WATER, GOVERNANCE OF WATER SUPPLY, GOVERNMENT FUNDING, GOVERNMENT POLICIES, HOUSEHOLDS, IMPROVING SERVICE DELIVERY, INDEPENDENT REGULATION, INDEPENDENT REGULATOR, INFRASTRUCTURE DEVELOPMENT, INFRASTRUCTURE FINANCE, INFRASTRUCTURE INVESTMENT, INVESTMENT DECISIONS, INVESTMENT FINANCING, INVESTMENT PROGRAM, LARGE CITIES, LEAST COST, LENDERS, LICENSING, LOW INCOME AREAS, LOWER LEVELS OF GOVERNMENT, MAINTENANCE COSTS, MARGINAL COST, MEDIUM TOWNS, METER READING, MONOPOLY POWER, MUNICIPAL COUNCIL, MUNICIPAL LEVEL, MUNICIPAL SERVICE, MUNICIPAL SERVICES, MUNICIPALITIES, NATIONAL WATER POLICY, OPERATIONAL EFFICIENCY, OPERATIONAL EXPENDITURES, OPERATIONAL PERFORMANCE, OPERATOR PERFORMANCE, OPERATOR TARIFF, PERFORMANCE AGREEMENT, PERFORMANCE AGREEMENTS, PERFORMANCE CONTRACT, PERFORMANCE INDICATORS, POPULATION GROWTH, PRIVATE COMPANY, PRIVATE OPERATOR, PRIVATE OPERATORS, PRIVATE PARTICIPATION, PRIVATE PARTICIPATION IN WATER, PRIVATE PARTNER, PRIVATE PARTNERSHIP, PRIVATE SECTOR SERVICE PROVIDERS, PRIVATE UTILITIES, PROVINCIAL GOVERNMENT, PUBLIC COMPANIES, PUBLIC MANAGEMENT, PUBLIC SERVICE PROVIDERS, PUBLIC UTILITIES, PUBLIC WATER, PUBLIC WATER UTILITY, PUBLIC-PRIVATE PARTNERSHIPS, PUMPING STATIONS, QUALITY OF SERVICE, QUALITY OF SERVICE DELIVERY, QUANTITY OF WATER, REGIONAL UTILITIES, REGULATORY ARRANGEMENTS, REGULATORY FRAMEWORK, REGULATORY MECHANISMS, REGULATORY SYSTEMS, RESPONSIBILITY FOR SERVICE PROVISION, RURAL WATER, RURAL WATER SUPPLY, SANITATION COVERAGE, SANITATION INVESTMENTS, SANITATION PERFORMANCE, SANITATION SECTOR, SANITATION SERVICE, SANITATION SERVICE PROVIDERS, SANITATION SERVICE PROVISION, SANITATION SERVICES, SANITATION UTILITIES, SANITATION WATER, SANITATION WATER SUPPLY, SERVICE AGREEMENTS, SERVICE CONNECTIONS, SERVICE FEE, SERVICE IMPROVEMENT, SERVICE IMPROVEMENTS, SERVICE PROVIDER, SERVICE PROVIDERS, SERVICE QUALITY, SERVICE STANDARDS, SERVICE TO CUSTOMERS, SEWAGE TREATMENT, SEWERAGE COMPANY, SMALL CITIES, SOLID WASTE, SUPPORT TO UTILITIES, SUSTAINABLE SERVICES, TARIFF INCREASE, TARIFF INCREASES, TARIFF POLICY, TARIFF SETTING, TARIFF SETTING PROCESS, TARIFF STRUCTURE, TARIFF STRUCTURES, TECHNICAL ASSISTANCE, TECHNICAL SUPPORT, TOWN, TRAINING COURSES, URBAN AREAS, URBAN CENTERS, URBAN SANITATION, URBAN WATER, URBAN WATER SUPPLY, URBAN WATER UTILITIES, UTILITY MODEL, WASTE WATER, WASTE WATER TREATMENT, WASTEWATER DISPOSAL, WASTEWATER TREATMENT, WATER ALLOCATION, WATER BILLS, WATER COLLECTION, WATER COMPANY, WATER CONSUMPTION, WATER COVERAGE, WATER METERING, WATER POLICY, WATER PRODUCTION, WATER QUALITY, WATER QUALITY STANDARDS, WATER RESOURCES, WATER SCHEMES, WATER SECTOR, WATER SERVICE, WATER SERVICE DELIVERY, WATER SERVICES, WATER SOURCE, WATER SOURCES, WATER SUPPLY SYSTEM, WATER USERS, WATER UTILITIES, WATER UTILITY, WATER UTILITY REFORM,
Online Access:	http://documents.worldbank.org/curated/en/2012/07/16498865/india-improving-urban-water-supply-sanitation-service-provision-vol-1-2-lessons-business-plans-maharashtra-rajasthan-haryana-international-good-practices https://hdl.handle.net/10986/11902
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