Role of Post Offices in Remittances and Financial Inclusion

Historically post offices have played a role in the provision of remittances and basic financial services to low-income populations. As this function is being revived in an increasing number of developing and emerging countries, remittance services can be improved to better match financial inclusion goals. This paper describes the efforts being made in Sub-Saharan Africa to increase access to remittance services through post offices in small towns and rural areas, and discusses how this improved access could be used to develop crucial savings and other financial services for the poor. The outcomes are encouraging, though a number of constraints must be removed to fully realize the potential of posts in this area.

Bibliographic Details

Main Authors:	Clotteau, Nils, Ansón, José
Language:	English
Published:	World Bank, Washington, DC 2011-03
Subjects:	ACCESS TO FINANCIAL SERVICES, ACCESS TO REMITTANCE SERVICES, ACCESSIBILITY, ACCOUNT HOLDERS, ACCOUNTING, ACCOUNTING SYSTEMS, AFFORDABLE SERVICES, BACK OFFICES, BANK ACCOUNTS, BANK BRANCHES, BANKRUPTCY, BANKS, BLOG, CALL CENTERS, CAPABILITY, CAPACITY BUILDING, CAPITA INCOME, CASH MANAGEMENT, CENTRAL BANKS, COMMERCIAL ACTIVITIES, COMMERCIAL BANK, COMMODITIES, COMPUTER LITERACY, COMPUTERS, CUSTOMS, DATA ON REMITTANCES, DIVERSIFICATION, E-COMMERCE, ECONOMIC DEVELOPMENT, ELECTRICITY, ELECTRONIC DATA, ELECTRONIC NETWORKS, ELECTRONIC SERVICES, EMIGRATION, EQUIPMENT, FAXES, FINANCIAL ACCESS, FINANCIAL INSTITUTIONS, FINANCIAL RESOURCES, FINANCIAL SECTOR DEVELOPMENT, FINANCIAL SERVICES, FOREIGN EXCHANGE, FOREIGN EXCHANGE BUREAUS, FORMAL BANKING, FORMAL SAVINGS, GOVERNMENT SERVICES, ICT, IMAGE, INCOME, INSTITUTION, INSURANCE, INTERNAL DATA, INTERNATIONAL MONEY ORDER, INTERNATIONAL POSTAL, INTERNATIONAL TELECOMMUNICATION, MAIL BUSINESS, MAJOR POSTS, MANAGEMENT SYSTEMS, MARKET RESEARCH, MARKET SHARE, MARKETING, MIGRANT REMITTANCE, MIGRANTS, MIGRATION, MONEY EXPRESS, MONEY HOME, MONEY LAUNDERING, MONEY ORDER, MONEY TRANSFERS, MONEY-TRANSFER COMPANIES, MUNICIPALITIES, NONBANK FINANCIAL INSTITUTIONS, NUMBER OF POST OFFICES, PARCEL SERVICES, PAYOUT, PHONES, PHYSICAL LOCATIONS, POST, POST OFFICES, POSTAL, POSTAL ACTIVITY, POSTAL AGENCIES, POSTAL BANK, POSTAL BANKING, POSTAL BANKS, POSTAL BUSINESS, POSTAL ECONOMICS, POSTAL EMPLOYEES, POSTAL FINANCIAL SERVICES, POSTAL MONEY ORDERS, POSTAL NETWORK, POSTAL NETWORKS, POSTAL OPERATOR, POSTAL OPERATORS, POSTAL ORGANIZATION, POSTAL PRODUCTS, POSTAL SAVINGS, POSTAL SECTOR, POSTAL SERVICE, POSTAL SERVICES, POSTAL STAFF, POSTAL TECHNOLOGY, POSTS, QUALITY OF SERVICE, QUALITY SERVICE, REMITTANCE, REMITTANCE COSTS, REMITTANCE FLOWS, REMITTANCE OUTFLOWS, REMITTANCE SERVICES, REMITTANCES, RESULTS, RURAL BANK, RURAL BANK BRANCHES, RURAL POST OFFICES, SAVINGS ACCOUNTS, SAVINGS BANK, SETTLEMENT SYSTEMS, SMALL BUSINESSES, SMALL LOANS, SMALL REMITTANCES, SMALL-VALUE TRANSACTIONS, SOCIAL SECURITY, SUBSIDIARY, TARGETS, TELECOMMUNICATIONS, TELEPHONE, TRANSFER SERVICE, TRANSFER SERVICES, TUITION, UNIVERSAL POSTAL, UNIVERSAL POSTAL UNION, UPU, URBAN AREAS, URBAN BANK,
Online Access:	http://documents.worldbank.org/curated/en/2011/03/14721438/role-post-offices-remittances-financial-inclusion https://hdl.handle.net/10986/10894
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