Satisfaction with the preoperative outpatient cataract surgery nursing consultation
Abstract Introduction: The increase in the average life expectancy of the Portuguese population leads to the appearance of cataracts and, consequently, to surgical intervention to solve this problem. Objective: to identify customer satisfaction with the preoperative outpatient cataract surgery nursing consultation. Methods: Quantitative, descriptive and exploratory study. The non-probabilistic convenience sample consisted of 348 clients who had a preoperative Nursing consultation and operated between January 1 and December 31, 2019. Data collection was carried out using a structured interview, by completing a form, Likert scale (via telephone). Results: The results show an overall average for the questions asked, which is situated at 3.73, which represents a degree of satisfaction of 93.73%. In this way, the results demonstrate a degree of extreme satisfaction. Conclusion: All the information transmitted to the client becomes extremely important, both pre- and post-operatively, to ensure the success of the surgery and contribute to customer satisfaction.
| Main Authors: | , , , , , |
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| Format: | Digital revista |
| Language: | English |
| Published: |
Instituto Politécnico de Viseu (IPV)
2022
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| Online Access: | http://scielo.pt/scielo.php?script=sci_arttext&pid=S0873-30152022000300055 |
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