Multidimensional Balanced Efficiency Decision Model
In this paper a multicriteria methodological approach, based on Balanced Scorecard (BSC) and Analytic Network Process (ANP), is proposed to evaluate competitiveness performance in luxury sector. A set of specific key performance indicators (KPIs) have been proposed. The contribution of our paper is to present the integration of two methodologies, BSC - a multiple perspective framework for performance assessment - and ANP - a decision-making tool to prioritize multiple performance perspectives and indicators and to generate a unified metric that incorporates diversified issues for conducting supply chain improvements. The BSC/ANP model is used to prioritize all performances within a luxury industry. A real case study is presented.
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| Main Authors: | , |
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| Format: | Digital revista |
| Language: | English |
| Published: |
Universidad Alberto Hurtado. Facultad de Economía y Negocios
2015
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| Online Access: | http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-27242015000300011 |
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