Assessment of primary health care: health professionals’ perspective

Objective To assess primary health care attributes of access to a first contact, comprehensiveness, coordination, continuity, family guidance and community orientation. Method An evaluative, quantitative and cross-sectional study with 35 professional teams in the Family Health Program of the Alfenas region, Minas Gerais, Brazil. Data collection was done with the Primary Care Assessment Tool - Brazil, professional version. Results Results revealed a low percentage of medical experts among the participants who evaluated the attributes with high scores, with the exception of access to a first contact. Data analysis revealed needs for improvement: hours of service; forms of communication between clients and healthcare services and between clients and professionals; the mechanism of counter-referral. Conclusion It was concluded that there is a mismatch between the provision of services and the needs of the population, which compromises the quality of primary health care.




Bibliographic Details

Main Authors:	Silva,Simone Albino da, Nogueira,Denismar Alves, Paraizo,Camila Maria da Silva, Fracolli,Lislaine Aparecida
Format:	Digital revista
Language:	English
Published:	Universidade de São Paulo, Escola de Enfermagem 2014
Online Access:	http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-62342014000700122
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