Poor People Using Mobile Financial Services : Observations on Customer Usage and Impact from M-PESA

Poor People Using Mobile Financial Services : Observations on Customer Usage and Impact from M-PESA

Despite growing agreement on the potential of technology to expand access to finance, or branchless banking, there is surprisingly little data publicly available about low-income users. This brief draws on some of the first ethnographic research on Mobile-Swahili for money (M-PESA), one of the earliest success stories in mobile phone-based delivery of financial services. The research offers insights into how poor people use M-PESA, its impact on their lives, and some unexpected consequences.

Saved in:
Bibliographic Details
Main Authors: Morawczynski, Olga, Pickens, Mark
Language:English
Published: World Bank, Washington, DC 2009-08
Subjects:ACCESS TO FINANCE, BANK ACCOUNT, BANKS, BUS, BUS COMPANY, COMMERCIAL BANK, DEPOSIT, DEPOSITS, FINANCIAL SERVICE, FINANCIAL SERVICE PROVIDERS, FINANCIAL SERVICES, FINANCIAL TRANSACTIONS, HOUSEHOLD INCOME, HUSBANDS, INCOME, INCOME SUPPORT, INFORMAL SAVINGS, JOURNEY, LENDERS, LIQUIDITY, LUMP SUM TRANSFERS, MERCHANTS, MOBILE PHONE, MOBILE PHONES, MOBILE SERVICE, MONEY TRANSFER, MONEY TRANSFERS, POOR, POOR PEOPLE, RAILWAY, REMITTANCE, REMITTANCES, RESULT, ROADS, RURAL, RURAL AREAS, RURAL HOMES, RURAL HOUSEHOLD, RURAL HOUSEHOLD INCOME, RURAL RESIDENTS, RURAL VILLAGES, RURAL WOMEN, SAVINGS, SAVINGS ACCOUNT, SAVINGS MECHANISM, SAVINGS MECHANISMS, SAVINGS PRODUCTS, SERVICE PROVIDER, SERVICE PROVIDERS, TRANSACTION, TRANSPORT, TRANSPORT COSTS, TRIPS, TYPES OF USERS, URBAN AREAS, USER, USERS, USES, VILLAGE, WAGES, WEB, WEB SITE,
Online Access:http://documents.worldbank.org/curated/en/2009/08/11064883/poor-people-using-mobile-financial-services-observations-customer-usage-impact-m-pesa
https://hdl.handle.net/10986/9492
Tags: Add Tag
No Tags, Be the first to tag this record!

Internet

http://documents.worldbank.org/curated/en/2009/08/11064883/poor-people-using-mobile-financial-services-observations-customer-usage-impact-m-pesa
https://hdl.handle.net/10986/9492

Similar Items