Citizens, Politicians, and Providers : The Latin American Experience with Service Delivery Reform
Children regularly receiving health
visits and education, the sick receiving proper and timely
health care, safe water flowing out of the tap, electricity
reliably reaching homes and businesses-these apparently
simple events are taken for granted in developed countries.
In Latin America, despite two decades of social and
infrastructure improvements, the poor and many of the middle
class make do with low-quality services. Far too many of the
poor receive no services. Improving service delivery to the
poor is both a widespread political demand, and central to
the realization of the Millennium Development Goals (MDGs).
This book interprets service delivery successes, and
failures in Latin America and provides guidance to
policymakers, and development practitioners on shaping
public action to provide better-quality services for all.
Its analysis builds on the accountability framework
developed in the Bank's World Development Report 2004:
Making Services Work for Poor People, which emphasizes the
behavior of people-from teachers to administrators,
politicians, and rich and poor citizens-within the chain of
interactions, from demand to actual service delivery. The
report seeks to answer an essential question: If
accountability relationships among citizens, policymakers,
and service providers are key to effective service delivery,
and there have been both systemic reforms (expanding
national and local democracy), and an array of specific
experiments (privatization, increased choice), why is
service delivery in Latin America still so inequitable, and
often of low quality?
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Bibliographic Details
| Main Author: |
Fiszbein, Ariel |
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| Format: | Publication
biblioteca
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| Language: | English
en_US |
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| Published: |
Washington, DC: World Bank
2005
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| Subjects: | ACCOUNTABILITY,
ACCOUNTABILITY MECHANISMS,
ACCOUNTABILITY RELATIONSHIP,
ACCOUNTABILITY RELATIONSHIPS,
BASIC INFRASTRUCTURE,
BASIC SERVICES,
BENEFICIARIES,
CITIZEN DEMANDS,
CITIZEN GROUPS,
CITIZEN MONITORING,
CIVIC ORGANIZATIONS,
CIVIL SERVICE,
CIVIL SOCIETY,
CIVIL SOCIETY ACTORS,
COMMUNITY PARTICIPATION,
CORRUPTION,
DEBT,
DECISION-MAKING PROCESSES,
DECISIONMAKING,
DEMOCRACY,
DEMOCRATIZATION,
DRINKING WATER,
EDUCATION SECTOR,
EDUCATIONAL ATTAINMENT,
ELECTORAL SYSTEMS,
ELECTRICITY,
EMPLOYMENT,
ENABLING ENVIRONMENT,
EXPANSION,
FIGURES,
FINANCIAL MANAGEMENT,
FIRMS,
GOVERNMENT SERVICES,
GRANTED,
HEALTH CARE,
HOUSEHOLD DEMANDS,
INCOME,
INCOME DISTRIBUTION,
INCOME INEQUALITY,
INFANT MORTALITY,
INFRASTRUCTURE IMPROVEMENTS,
INFRASTRUCTURE INVESTMENT,
INSTITUTIONAL CHANGE,
INSTITUTIONAL REFORM,
INSTITUTIONAL STRUCTURES,
LEARNING,
LEVELING,
LICENSES,
LOCAL GOVERNMENTS,
LOCAL PARTICIPATION,
MEDIA,
MEDIA ACTIVITIES,
NGO,
NONGOVERNMENTAL ORGANIZATIONS,
OPENNESS,
PRIVATE CAPITAL,
PRIVATE FINANCING,
PRIVATE INVESTMENT,
PROGRAMS,
PROVISIONING,
PUBLIC,
PUBLIC EMPLOYMENT,
PUBLIC EXPENDITURE,
PUBLIC EXPENDITURES,
PUBLIC INFRASTRUCTURE,
PUBLIC RESOURCES,
PUBLIC SERVICE,
PUBLIC SERVICE DELIVERY,
PUBLIC SERVICES,
PUBLIC SPENDING,
QUALITY OF SERVICES,
RECONSTRUCTION,
ROADS,
SANCTIONS,
SANITATION SECTOR,
SERVICE DELIVERY,
SERVICE PROVIDERS,
SERVICE QUALITY,
SOCIAL ACCOUNTABILITY,
SOCIAL INDICATORS,
SOCIAL INSURANCE,
SOCIAL PERFORMANCE,
SOCIAL PROTECTION,
SOCIAL SECURITY,
SOCIAL SERVICES,
SUBNATIONAL GOVERNMENTS,
SUPPLIERS,
TELECOMMUNICATIONS,
VILLAGE,
WATER COVERAGE,
WATER SERVICE,
WATER SUPPLY, |
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| Online Access: | http://documents.worldbank.org/curated/en/2005/01/6433471/citizens-politicians-providers-latin-american-experience-service-delivery-reform
http://hdl.handle.net/10986/7371
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