Are You Being Served? New Tools for Measuring Services Delivery

This volume provides an overview of a range of tools for measuring service delivery and offers valuable lessons on the opportunities and constraints practitioners face in measuring performance. The authors investigate country cases using data from a range of sources in a variety of contexts. Their experiences yield important insights on how to avoid pitfalls, what practices to improve, and how to learn the most from the data at hand. Taken together, those lessons represent an important step in strengthening accountability and governance so as to enhance service delivery. Empirical investigations of the relationship between particular characteristics of the public provisioning of goods and services at the local level and the characteristics of the localities receiving these goods and services may help us understand the impact of policy and learn to design more effective public interventions. Monitoring data are an integral part of the process of learning about the performance of any social program. Many impact evaluations of social programs assume that the interventions occur at specified launch dates and produce equal and constant changes in conditions among eligible beneficiary groups.

Bibliographic Details

Main Authors:	Amin, Samia, Das, Jishnu, Goldstein, Markus
Language:	English en_US
Published:	Washington, DC: World Bank 2008
Subjects:	ASSETS, ASYMMETRIC INFORMATION, BALANCE SHEETS, BANK SUPERVISION, BANKING SECTOR, BANKING SYSTEMS, BANKRUPTCY, BANKRUPTCY PROCEDURES, BANKS, BONDS, BORROWING, CAPITAL MARKETS, CAR LOANS, CENTRAL BANK, COLLATERAL, COMMODITIES, CONTRACT ENFORCEMENT, CREDIT MARKETS, CREDIT RATIONING, CREDIT RISK, DEBT, DEPOSITS, DEVALUATION, DISCLOSURE, DONOR AGENCIES, ECONOMIC GROWTH, EQUITY MARKETS, EXCHANGE RATES, EXPORTS, FEDERAL RESERVE SYSTEM, FINANCIAL CRISES, FINANCIAL INNOVATION, FINANCIAL INTERMEDIARIES, FINANCIAL INTERMEDIATION, FINANCIAL LEASING, FINANCIAL MARKETS, FINANCIAL SECTOR, FOREIGN CURRENCY, FOREIGN INVESTMENT, GDP, HOUSING, INCOME, INCOME STATEMENTS, INFLATION, INSURANCE, INTEREST RATE, INTEREST RATES, INTERNATIONAL FINANCE, INTERNATIONAL MONETARY FUND, INVENTORIES, INVENTORY, LAWS, LEGAL FRAMEWORK, LOCAL GOVERNMENT, MACROECONOMIC REFORM, MACROECONOMIC STABILITY, MACROECONOMIC STABILIZATION, MATURITIES, MICROFINANCE, MIDDLE INCOME COUNTRIES, MINORITY SHAREHOLDERS, MORTGAGES, MOVABLE PROPERTY, NOMINAL INTEREST RATES, NONBANK FINANCIAL INSTITUTIONS, PORTFOLIO, PORTFOLIOS, PRODUCTIVE ASSETS, PRODUCTIVITY, PROPERTY RIGHTS, REAL INTEREST RATES, RISK PREMIUM, RISK PREMIUMS, RISKY BUSINESS, SECURITIZATION, STRUCTURAL ADJUSTMENT, SUBSIDIARY, TAX COLLECTOR, TAX LIABILITIES, TRANSACTION COSTS, TRANSITION ECONOMIES, TRANSPORT, UNDERWRITERS, URBAN DEVELOPMENT,
Online Access:	http://documents.worldbank.org/curated/en/2008/01/9012601/being-served-new-tools-measuring-services-delivery https://hdl.handle.net/10986/6921
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