Information and Communication Technologies for Jobs in the Pacific

The Pacific region is in the midst of an information and communications technology (ICT) revolution in which small island countries are increasingly connected to the global economy. The regions improving internet connectivity presents an opportunity for Pacific Island countries (PICs) to overcome their inherent limitations, and help address the long-standing issues of employment and income generation, which is vital to accelerate progress towards ending poverty and creating an inclusive society. The PICs possess unique vulnerabilities that make addressing poverty and development challenges particularly difficult and complex. The purpose of this study is to examine the feasibility of leveraging ICT to help generate job opportunities in the PICs. This is because of the positive experiences that several countries, including small island economies, have had in generating new types of employment opportunities. The study’s main focus is on cities and urban areas, given the still low availability of internet infrastructure and services in rural and remote areas and islands in the Pacific region. The study focuses specifically on the information technology (IT) - enabled global outsourcing services (GOS) industry. ICT covers diverse subsectors that include telecommunications and IT hardware and software.

Bibliographic Details

Main Authors:	Beschorner, Natasha, Kuek, Siou Chew, Narimatsu, Junko
Format:	Working Paper biblioteca
Language:	English en_US
Published:	World Bank, Washington, DC 2015-11
Subjects:	TAX INCENTIVES, BUSINESS ACTIVITIES, RELIABILITY OF SERVICES, FINANCIAL SERVICES, REGULATORY FRAMEWORK, INTERNATIONAL COMPANIES, DATA ENTRY, E-MAIL, EXPORT MARKETS, EQUIPMENT, CUSTOMER, BUSINESS OPPORTUNITIES, COMMUNICATION TECHNOLOGIES, PRIVATE PARTNERSHIP, FINANCIAL MANAGEMENT, TELECOMMUNICATION, GLOBAL MARKETS, INFORMATION TECHNOLOGY, SEARCH, VALUE CHAIN, DIGITIZATION, INFORMATION, MONITORING, ANIMATION, ISP, PRIVACY, BUSINESS ASSOCIATION, IMAGE, COPYRIGHT, CAPACITY BUILDING, TECHNICAL SKILLS, PRICE, LITERACY RATES, SECURITY SERVICES, PENETRATION RATES, COMPUTER, BUSINESS PROCESS, ENABLING ENVIRONMENT, SATELLITE, HARDWARE, LEGAL FRAMEWORKS, COMMUNICATIONS, MARKET SEGMENT, CALL CENTERS, INSTITUTIONS, HUMAN RESOURCE, DATA, GLOBAL ECONOMY, COMMERCE, COMPUTERS, TELECOMMUNICATIONS, BROADBAND CONNECTIVITY, TIME ZONES, TECHNOLOGY PARK, INFORMATION SERVICES, INFORMATION GAPS, PRODUCTIVITY, BACKUP, GLOBALIZATION, PRODUCT DESIGN, BUSINESS SERVICES, MARKETING, BARRIERS TO ENTRY, DIGITAL ECONOMY, LIMITED ACCESS, CONNECTIVITY INFRASTRUCTURE, AUTOMATION, CONNECTIVITY, GLOBAL COMMUNICATIONS, HUMAN RESOURCES MANAGEMENT, SERVICE PROVIDER, WEB, LINKS, SEARCH ENGINE, INTELLECTUAL PROPERTY LAW, PRIVATE SECTOR DEVELOPMENT, CUSTOMER SERVICE, MATERIAL, ACCESS TO COMPUTERS, INTERNAL OPERATIONS, NATURAL RESOURCES, CALL CENTER, E- GOVERNMENT, EMPLOYMENT CREATION, APPLICATION DEVELOPMENT, BROADBAND, CUSTOMER RELATIONSHIP MANAGEMENT, CAPABILITIES, SEARCH ENGINE OPTIMIZATION, TELEPHONE, ELECTRONIC TRANSACTIONS, TRANSACTIONS, MANUFACTURING, USERS, PHONE, TECHNOLOGY, BUSINESS PROCESSES, PDF, HUMAN CAPITAL, RELIABILITY, TELEPHONE SERVICE, E-READINESS, GLOBAL MARKET, SOFTWARE, BEST PRACTICES, INFRASTRUCTURE MANAGEMENT, BUSINESS DEVELOPMENT, MOBILE PHONE, TELECOMMUNICATIONS INDUSTRY, COMPETITIVENESS, REGULATORY ENVIRONMENT, ELECTRICITY, FOREIGN DIRECT INVESTMENT, BACK-OFFICE, FOREIGN INVESTMENT, MOBILE SERVICES, CUSTOM, HIGH-BANDWIDTH, NETWORKS, UNIVERSAL ACCESS, INDUSTRY STANDARDS, FAX, BEST PRACTICE, CUSTOMER RELATIONSHIP, SYSTEMS INTEGRATION, PRIVATE SECTOR, INTERNATIONAL TELECOMMUNICATION, QUERIES, PHYSICAL INFRASTRUCTURE, PILOT PROJECTS, BACKBONE, RESULT, ECONOMIC DEVELOPMENT, INTERNATIONAL BEST PRACTICES, ICT, OFFSHORE OUTSOURCING, MARKET SHARE, SECURITY, LICENSES, TECHNOLOGY TRANSFER, SILICON, NETWORK, BUSINESS, BUSINESSES, BANDWIDTH, HUMAN RESOURCES, ACTION PLANS, PERFORMANCE, BUSINESS ENVIRONMENT, TELECOM, WEB DEVELOPMENT, TRADITIONAL MARKET, GRAPHICS, INNOVATION, PRICE COMPETITIVENESS, INTELLECTUAL PROPERTY, TAGGING, COMMUNICATION, SOFTWARE DEVELOPMENT, NUMBER OF USERS, END USERS, PERSONAL COMPUTERS, CUSTOMERS, COMMUNICATIONS NETWORKS, INFORMATION SOCIETY, TECHNOLOGIES, DSL, OUTSOURCING, TARGET, PRICES, USES, RELATIONSHIP MANAGEMENT, USER, COMPETITIVE ADVANTAGES, SERVICE PROVIDERS, GOVERNMENT REQUIREMENTS,
Online Access:	http://documents.worldbank.org/curated/en/2015/10/24518662/information-communication-technologies-jobs-pacific http://hdl.handle.net/10986/22963
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