Managing Records and Information for Transparent, Accountable, and Inclusive Governance in the Digital Environment : Lessons from Nordic Countries

This set of three case studies explores the intersection of openness, digital governance, andhigh quality information in Estonia,1 Finland, and Norway with the aim of identifying lessonsthat will support the same objectives in lower resource countries. Openness, a key aspect ofthe international agenda for increasing transparency and accountability, for reducing public sectorcorruption, and for strengthening economic performance, rests on the principle that citizenshave a right to know what their governments are doing and to benefit from using governmentinformation. Goals for open, accountable, and inclusive governance rest on the assumption thattrustworthy information is available and can be shared meaningfully through strategies for digitalgovernance. This assumption needs to be examined. Does reliable and complete informationexist across lower resource countries? Can it be accessed readily? Will it survive through time?

Bibliographic Details

Main Author:	Thurston, Anne
Format:	Working Paper biblioteca
Language:	English en_US
Published:	World Bank, Washington, DC 2015-06
Subjects:	COMMUNITIES, DEVELOPMENT OF INFORMATION, ADVANCED SEARCH, E-MAIL, DATA PROCESSING, PUBLIC UTILITIES, SERVICES TO CITIZENS, DIGITAL FORMAT, ELECTRONIC DOCUMENT, EQUIPMENT, CUSTOMER, DIGITAL ERA, DATABASE SYSTEMS, BUSINESS SYSTEMS, INFORMATION TRANSFER, SECURITY MANAGEMENT, MATERIALS, INFORMATION TECHNOLOGY, SEARCH, INFORMATION SYSTEM, INTERFACES, ENCRYPTION KEY, DIGITIZATION, INFORMATION, MONITORING, PRIVACY, WEB SERVICES, DIGITAL STORAGE, REAL TIME, E-BUSINESS, INFORMATION STRUCTURES, TRACEABILITY, SYSTEM, MANAGEMENT SYSTEMS, E-SERVICES, CODES, INFORMATION SYSTEMS, REGISTRY, COMPONENTS, DEVICES, COMPUTER, CONTENT MANAGEMENT, HARDWARE, COMMUNICATIONS, INSTITUTIONS, PUBLIC KEY INFRASTRUCTURE, LINK, DATA, WORD PROCESSING, DIGITAL, PROTECTION OF DATA, DATA MANAGEMENT, SILOS, TECHNOLOGICAL DEVELOPMENTS, DOMAIN, ELECTRONIC FORMS, INFORMATION SERVICES, FILES, ELECTRONIC STORAGE, DIGITAL ARCHIVE, ELECTRONIC IDENTITY, INFORMATION NETWORKS, WEB, SYSTEM DESIGN, STANDARDIZATION, LINKS, INTEROPERABILITY, ACTION PLAN, WEBSITES, ACCESS RIGHTS, CUSTOMER SERVICE, MATERIAL, DIGITAL SERVICES, SOCIAL DEVELOPMENT, HACKING, DATABASES, LEGAL FRAMEWORK, TELEPHONE, ACCESS TO INFORMATION, PUBLISHING, TRANSACTIONS, USERS, MARKUP, TECHNOLOGY, INTERNATIONAL STANDARDS, TECHNOLOGICAL CHANGE, RELIABILITY, INFORMATION FLOW, PROCUREMENT, FRAUD, INSPECTION, USABILITY, PERSONAL DATA PROTECTION, SOFTWARE, TECHNOLOGY DEVELOPMENT, RESULTS, DIGITAL INFORMATION, BASIC, ENCRYPTION, RELATIONAL DATABASES, DATA SECURITY, DATA FORMATS, COMPETITIVENESS, ALGORITHMS, METADATA, DIGITAL SIGNATURE, SYSTEMS, NETWORKS, DIGITAL DOCUMENTS, GOVERNMENT OFFICES, LEGAL EXPERTS, PERSONAL DATA, KNOWLEDGE ECONOMY, USER INTERFACE, RELATIONAL DATABASE, DATABASE MANAGEMENT, XML, INFORMATION SECURITY, IMAGING, PRIVATE SECTOR, DOCUMENT MANAGEMENT, EMAIL, IMAGES, MEDIA, INTERNET, ADMINISTRATION, TECHNOLOGICAL DEVELOPMENT, RESULT, INNOVATION POLICY, ECONOMIC DEVELOPMENT, DIGITAL SIGNATURES, ICT, INFORMATION ARCHITECTURE, DATA MODELS, VIRUS, PUBLIC KEY, SECURITY, NETWORK, DATA STRUCTURES, BUSINESS, USER INTERFACES, ACCESS TO SERVICES, SECURE DATA, SERVERS, PERFORMANCE, PUBLIC ADMINISTRATION, RETENTION, ADMINISTRATIVE PROCESSES, E-GOVERNANCE, POLICY SUPPORT, INNOVATION, INFORMATION POLICY, PROFIT, FUNCTIONALITY, IT, DIGITAL SYSTEMS, TECHNICAL SUPPORT, WEBSITE, COMMUNICATION, PUBLIC ACCESS, LEGAL ISSUES, AT, POLICY FORMULATION, INTERFACE, SEARCHES, ADMINISTRATION PROCESSES, DATABASE, INTEGRATED SOFTWARE, PHOTOS, COMMUNICATIONS TECHNOLOGY, INFORMATION SOCIETY, TECHNOLOGIES, AUTHENTICATION, REGISTERS, USES, INNOVATIONS, IT INFRASTRUCTURE, USER, SERVICE PROVIDERS, STORAGE,
Online Access:	http://documents.worldbank.org/curated/en/2015/08/24869707/managing-records-information-transparent-accountable-inclusive-governance-digital-environment-lessons-nordic-countries http://hdl.handle.net/10986/22500
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