Transparency and Social Accountability in the Egyptian Power Sector

The World Bank's initiatives of social accountability and transparency over the past two decades are increasingly founded on the notion that transparency and social accountability of public institutions are essential for stimulating economic growth. Social accountability refers to the responsiveness of the state to the needs of its citizens, and encompasses a broad range of actions and mechanisms such as tracking of public expenditures, monitoring of public service delivery, and working with citizen advisory boards. Transparency entails access to and effective use of information by citizens, civil society organizations, non-governmental organizations (NGOs), local communities, and the private sector. To achieve this objective, the World Bank and Egypt Egyptian Electric Utility and Consumer Protection Regulatory Agency (ERA) - in consultation with Kantor management consultant - finds it necessary to establish systems and procedures for: (a) proactively disclosing information about the power sector's quality of service, operational, and financial performance, and development plans and policies; (b) seeking customer and public feedback; and (c) engaging customers in monitoring sector performance. Such a system, by helping to improve both the performance of the sector and the public acceptance of its policies and plans, ultimately can raise the sector s efficiency, quality, and sustainability. This study covers four interlocking areas (institutional analysis; performance benchmarking; customer interface-transparency and public information systems; and consumer surveys). After analyzing and identifying weaknesses in each area separately, corrections are then suggested that encompass the interlocking whole.

Bibliographic Details

Main Author:	World Bank Group
Language:	English en_US
Published:	Washington, DC 2015-01
Subjects:	ACCESS TO THE INTERNET, ACCOUNT MANAGEMENT, ACTION PLANS, APPROACH, ARTICLE OF ASSOCIATION, ARTICLES OF ASSOCIATION, AVAILABILITY, BENCHMARKING, BENCHMARKING PROCESS, BOARD MEMBERS, BOARDS OF DIRECTORS, BUSINESSES, BUYER, CALL CENTERS, CAPABILITIES, CAPACITY BUILDING, CAPACITY OF ELECTRICITY, CASH FLOW, CEO, CHARTER, CHARTERS, COGENERATION, COMMUNICATION STRATEGY, COMPANY, COMPETITIVE MARKET, COMPETITIVE MARKETS, CONSUMER AWARENESS, CONSUMER COMPLAINTS, CONSUMER GROUPS, CONSUMER PARTICIPATION, CONSUMER PROTECTION, CONSUMER RIGHTS, CONSUMER SATISFACTION, CONSUMER SURVEYS, CONTACT INFORMATION, COOPERATION AGREEMENT, COPYRIGHT, CURRENT LAWS, CUSTOMER BASE, CUSTOMER RELATION, CUSTOMER RELATION MANAGEMENT, CUSTOMER RELATIONSHIP, CUSTOMER RELATIONSHIP MANAGEMENT, CUSTOMER SATISFACTION, CUSTOMER SERVICE, CUSTOMER SERVICES, DATA ANALYSIS, DELTA, DISCLOSURE OBLIGATIONS, DISPUTE RESOLUTION, DISTRIBUTION COMPANIES, DISTRIBUTION COMPANY, DISTRIBUTION NETWORKS, DISTRIBUTION OF ELECTRICITY, DISTRIBUTION SYSTEM, DISTRIBUTION SYSTEMS, DOMAIN, DOMESTIC ENERGY, E-MAIL, EFFICIENCY ISSUES, ELECTRIC POWER, ELECTRIC POWER GENERATION, ELECTRIC POWER PRODUCTION, ELECTRIC TRANSMISSION, ELECTRIC UTILITIES, ELECTRIC UTILITY, ELECTRICAL ENERGY, ELECTRICITY, ELECTRICITY BILLS, ELECTRICITY COMPANIES, ELECTRICITY CONSUMERS, ELECTRICITY DISTRIBUTION, ELECTRICITY GENERATION, ELECTRICITY MARKET, ELECTRICITY REGULATOR, ELECTRICITY SECTOR, ELECTRICITY SUPPLIERS, ELECTRICITY SUPPLY, ELECTRICITY TRANSMISSION, ELECTRICITY UTILITY, ELECTRIFICATION, EMAILS, ENERGY CONSERVATION, ENERGY CONSUMPTION, ENERGY EFFICIENCY, ENERGY MANAGEMENT, ENERGY SECTOR, ENVIRONMENTAL PROTECTION, ESERVICES, EX POST, FAIR COMPETITION, FINANCIAL CONSTRAINTS, FINANCIAL INFORMATION, FINANCIAL PERFORMANCE, FINANCIAL STATEMENT, FINANCIAL STATEMENTS, FUEL, GAS, GENERAL PUBLIC, GENERATION, GENERATION CAPACITY, GLOBAL KNOWLEDGE, GOVERNANCE ARRANGEMENTS, GOVERNMENT POLICY, HARD COPY, HOLDING COMPANY, HOME PAGE, HUMAN RESOURCE, HUMAN RESOURCE DEVELOPMENT, HUMAN RESOURCES, IMAGE, IMAGES, INCORPORATION, INFORMATION DISSEMINATION, INFORMATION FLOW, INFORMATION FLOWS, INFORMATION PROVISION, INFORMATION SYSTEM, INFORMATION SYSTEMS, INFORMATION TECHNOLOGY, INSTITUTIONAL CAPACITY, INTERFACE, INTERFACES, INTERNAL PROCESSES, INTERNATIONAL BEST PRACTICE, LEGAL ENTITY, LEGAL OBLIGATIONS, LEGAL STATUS, LEGISLATIVE FRAMEWORK, LICENSE, LICENSE AGREEMENT, LICENSES, LIMITED, MANAGEMENT SYSTEMS, MARKETING, MEDIUM ENTERPRISES, MEMBER STATE, MONITORING REQUIREMENTS, MONOPOLIES, MONOPOLY, MUNICIPALITIES, NATURAL GAS, NETWORKS, NON-GOVERNMENTAL ORGANIZATION, NON-GOVERNMENTAL ORGANIZATIONS, OIL, PAYMENT METHODS, PEAK DEMAND, PEAK LOAD, PERFORMANCE INDICATORS, PERFORMANCE MEASURES, PERSONS, PHOTO, POLICY FORMULATION, POWER, POWER CONSUMPTION, POWER GENERATORS, POWER PLANT, POWER PLANTS, POWER PRODUCER, POWER PURCHASING, POWER SECTOR, POWER SHORTAGES, PRICE COMPARISON, PRICE COMPARISONS, PRIVATE COMPANIES, PRIVATE INVESTMENT, PRIVATE SECTOR, PRODUCTIVITY, PUBLIC COMPANIES, PURCHASING AGREEMENTS, QUALITY MANAGEMENT, QUALITY OF SERVICE, QUERIES, QUERY, REGULATORS, REGULATORY AGENCIES, REGULATORY AGENCY, REGULATORY REGIMES, RENEWABLE ENERGIES, RENEWABLE ENERGY, RESIDENTIAL CONSUMERS, RESIDENTIAL CUSTOMERS, RESULTS, SERVICE DELIVERY, SERVICE PROVIDERS, SERVICE TO CUSTOMERS, SHAREHOLDER, SHAREHOLDERS, SOCIETIES, SOCIETY, SOFTWARE SYSTEM, STAKEHOLDERS, SUBSIDIARIES, SUBSIDIARY, SUBSIDIARY COMPANIES, SUPERVISION, SUPPLY OF ELECTRICITY, SUSTAINABLE ENERGY, TARGETS, TARIFF STRUCTURE, TARIFF STRUCTURES, TECHNICAL ASSISTANCE, TECHNICAL SUPPORT, TELEPHONE, TIME FRAMES, TRADERS, TRANSMISSION, TRANSMISSION CAPACITIES, TRANSMISSION COMPANY, TRANSMISSION SYSTEM, TREND ANALYSIS, UNION, USERS, VALUE CHAIN, VIDEOS, VOLTAGE, WIND, WIND FARMS,
Online Access:	http://documents.worldbank.org/curated/en/2015/01/24006804/transparency-social-accountability-egyptian-power-sector https://hdl.handle.net/10986/21509
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