Service Delivery Indicators : Senegal
The indicators, which were piloted in Senegal, provide a set of metrics to benchmark the performance of schools and health clinics in Africa. The indicators can be used to track progress within and across countries over time, and aim to enhance active monitoring of service delivery to increase public accountability and good governance. The service delivery indicators project takes as its starting point the literature on how to boost education and health outcomes in developing countries. This literature shows robust evidence that the type of individuals attracted to specific tasks at different levels of the service delivery hierarchy, as well as the set of incentives they face to actually exert effort, are positively and significantly related to education and health outcomes. To evaluate the feasibility of the indicators, pilot surveys in primary education and health care were implemented in Senegal in 2010. The results from the pilot studies demonstrate that the indicators methodology is capable of providing the necessary information to construct harmonized indicators on the quality of service delivery, as experienced by the citizen, using a single set of instruments at a single point of collection. This paper is structured as follows: section one gives introduction. Section two outlines the analytical underpinnings of the indicators and how they are categorized. Section three presents the methodology of the pilot surveys in Senegal. The results from the pilot are presented and analyzed in section four. Section five presents results on education outcomes, as evidenced by student test scores. Section six discusses the advantages and disadvantages of collapsing the indicators into one score or index, and provides a method for doing so in case such an index is deemed appropriate. Section seven discusses lessons learned, trade-offs, and options for scaling up the project.
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dig-okr-1098620125 |
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koha |
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Banco Mundial |
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DSpace |
| country |
Estados Unidos |
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US |
| component |
Bibliográfico |
| access |
En linea |
| databasecode |
dig-okr |
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biblioteca |
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America del Norte |
| libraryname |
Biblioteca del Banco Mundial |
| language |
English en_US |
| topic |
ACADEMIC ACHIEVEMENT ACCESS TO BOOKS ACCESS TO INFORMATION AVAILABILITY OF TEACHERS AVERAGE NUMBER OF STUDENTS AVERAGE SCORE AVERAGE STUDENT-TEACHER RATIO BASIC COMPETENCIES BASIC EDUCATION BASIC KNOWLEDGE BLACK STUDENTS CARE PROVIDERS CIVIL SOCIETY CLASSROOM CLASSROOM TEACHING CLASSROOMS CLINICS COGNITIVE SKILLS COUNSELING CURRICULUM ECONOMICS OF EDUCATION EDUCATION EXPENDITURES EDUCATION INDICATORS EDUCATION OUTCOMES EDUCATION QUALITY EDUCATION SECTOR EDUCATION SERVICES EDUCATION SYSTEM EDUCATIONAL ACHIEVEMENT EDUCATIONAL DEVELOPMENT EDUCATIONAL OUTCOMES EFFECTIVE EDUCATION EFFECTIVE TEACHING ENROLLMENT ENROLLMENT FIGURES ENROLLMENT LEVELS EXPENDITURES FINAL OUTCOMES GIRLS HEAD TEACHER HEALTH CARE HEALTH EDUCATION HEALTH OUTCOMES HEALTH SERVICES HIGH DROP-OUT RATES HIGHER ENROLLMENT HIGHER GRADES HUMAN DEVELOPMENT HUMAN RESOURCES INFORMATION CAMPAIGNS LANGUAGE CURRICULUM LANGUAGE TEACHERS LEARNING LEARNING ACHIEVEMENT LEARNING OUTCOMES LITERACY LITERATURE MATHEMATICS CURRICULUM MATHEMATICS TEACHERS MORTALITY MOTHER TONGUE NONFORMAL EDUCATION NUMBER OF STUDENTS PER TEACHER NUMBER OF TEXTBOOKS NUTRITION PAPERS PARITY PARTICIPATION OF GIRLS PATIENT PATIENTS PEDAGOGY PHYSICAL INFRASTRUCTURE PRIMARY CURRICULUM PRIMARY EDUCATION PRIMARY HEALTH CARE PRIMARY SCHOOL PRIMARY SCHOOL AGE PRIMARY SCHOOL AGE CHILDREN PRIMARY SCHOOL CHILDREN PRIMARY SCHOOL TEACHERS PRIMARY SCHOOLS PUBLIC EXPENDITURE PUBLIC PRIMARY SCHOOLS PUPIL TEACHER RATIO PUPILS PER TEACHER QUALITY OF EDUCATION READING READING COMPREHENSION RESEARCH INSTITUTE RURAL AREAS RURAL SCHOOLS SANITATION SANITATION FACILITIES SCHOOL CONSTRUCTION SCHOOL DAY SCHOOL ENROLLMENT SCHOOL INFRASTRUCTURE SCHOOL LEVEL SCHOOL PARTICIPATION SCHOOL RECORDS SCHOOL-AGE SCHOOLING SENIOR TEACHER SOCIAL SCIENCE STAFF MORALE STAFF REMUNERATION STUDENT ACHIEVEMENT STUDENT LEARNING STUDENT LEARNING ACHIEVEMENT STUDENT PERFORMANCE STUDENT SCORES STUDENT-TEACHER RATIOS TEACHER TEACHER EDUCATION TEACHER SHORTAGE TEACHERS TEACHING TECHNICAL ASSISTANCE TEST SCORES TEXTBOOKS UNIVERSITY GRADUATES URBAN SCHOOLS WORKERS ACADEMIC ACHIEVEMENT ACCESS TO BOOKS ACCESS TO INFORMATION AVAILABILITY OF TEACHERS AVERAGE NUMBER OF STUDENTS AVERAGE SCORE AVERAGE STUDENT-TEACHER RATIO BASIC COMPETENCIES BASIC EDUCATION BASIC KNOWLEDGE BLACK STUDENTS CARE PROVIDERS CIVIL SOCIETY CLASSROOM CLASSROOM TEACHING CLASSROOMS CLINICS COGNITIVE SKILLS COUNSELING CURRICULUM ECONOMICS OF EDUCATION EDUCATION EXPENDITURES EDUCATION INDICATORS EDUCATION OUTCOMES EDUCATION QUALITY EDUCATION SECTOR EDUCATION SERVICES EDUCATION SYSTEM EDUCATIONAL ACHIEVEMENT EDUCATIONAL DEVELOPMENT EDUCATIONAL OUTCOMES EFFECTIVE EDUCATION EFFECTIVE TEACHING ENROLLMENT ENROLLMENT FIGURES ENROLLMENT LEVELS EXPENDITURES FINAL OUTCOMES GIRLS HEAD TEACHER HEALTH CARE HEALTH EDUCATION HEALTH OUTCOMES HEALTH SERVICES HIGH DROP-OUT RATES HIGHER ENROLLMENT HIGHER GRADES HUMAN DEVELOPMENT HUMAN RESOURCES INFORMATION CAMPAIGNS LANGUAGE CURRICULUM LANGUAGE TEACHERS LEARNING LEARNING ACHIEVEMENT LEARNING OUTCOMES LITERACY LITERATURE MATHEMATICS CURRICULUM MATHEMATICS TEACHERS MORTALITY MOTHER TONGUE NONFORMAL EDUCATION NUMBER OF STUDENTS PER TEACHER NUMBER OF TEXTBOOKS NUTRITION PAPERS PARITY PARTICIPATION OF GIRLS PATIENT PATIENTS PEDAGOGY PHYSICAL INFRASTRUCTURE PRIMARY CURRICULUM PRIMARY EDUCATION PRIMARY HEALTH CARE PRIMARY SCHOOL PRIMARY SCHOOL AGE PRIMARY SCHOOL AGE CHILDREN PRIMARY SCHOOL CHILDREN PRIMARY SCHOOL TEACHERS PRIMARY SCHOOLS PUBLIC EXPENDITURE PUBLIC PRIMARY SCHOOLS PUPIL TEACHER RATIO PUPILS PER TEACHER QUALITY OF EDUCATION READING READING COMPREHENSION RESEARCH INSTITUTE RURAL AREAS RURAL SCHOOLS SANITATION SANITATION FACILITIES SCHOOL CONSTRUCTION SCHOOL DAY SCHOOL ENROLLMENT SCHOOL INFRASTRUCTURE SCHOOL LEVEL SCHOOL PARTICIPATION SCHOOL RECORDS SCHOOL-AGE SCHOOLING SENIOR TEACHER SOCIAL SCIENCE STAFF MORALE STAFF REMUNERATION STUDENT ACHIEVEMENT STUDENT LEARNING STUDENT LEARNING ACHIEVEMENT STUDENT PERFORMANCE STUDENT SCORES STUDENT-TEACHER RATIOS TEACHER TEACHER EDUCATION TEACHER SHORTAGE TEACHERS TEACHING TECHNICAL ASSISTANCE TEST SCORES TEXTBOOKS UNIVERSITY GRADUATES URBAN SCHOOLS WORKERS |
| spellingShingle |
ACADEMIC ACHIEVEMENT ACCESS TO BOOKS ACCESS TO INFORMATION AVAILABILITY OF TEACHERS AVERAGE NUMBER OF STUDENTS AVERAGE SCORE AVERAGE STUDENT-TEACHER RATIO BASIC COMPETENCIES BASIC EDUCATION BASIC KNOWLEDGE BLACK STUDENTS CARE PROVIDERS CIVIL SOCIETY CLASSROOM CLASSROOM TEACHING CLASSROOMS CLINICS COGNITIVE SKILLS COUNSELING CURRICULUM ECONOMICS OF EDUCATION EDUCATION EXPENDITURES EDUCATION INDICATORS EDUCATION OUTCOMES EDUCATION QUALITY EDUCATION SECTOR EDUCATION SERVICES EDUCATION SYSTEM EDUCATIONAL ACHIEVEMENT EDUCATIONAL DEVELOPMENT EDUCATIONAL OUTCOMES EFFECTIVE EDUCATION EFFECTIVE TEACHING ENROLLMENT ENROLLMENT FIGURES ENROLLMENT LEVELS EXPENDITURES FINAL OUTCOMES GIRLS HEAD TEACHER HEALTH CARE HEALTH EDUCATION HEALTH OUTCOMES HEALTH SERVICES HIGH DROP-OUT RATES HIGHER ENROLLMENT HIGHER GRADES HUMAN DEVELOPMENT HUMAN RESOURCES INFORMATION CAMPAIGNS LANGUAGE CURRICULUM LANGUAGE TEACHERS LEARNING LEARNING ACHIEVEMENT LEARNING OUTCOMES LITERACY LITERATURE MATHEMATICS CURRICULUM MATHEMATICS TEACHERS MORTALITY MOTHER TONGUE NONFORMAL EDUCATION NUMBER OF STUDENTS PER TEACHER NUMBER OF TEXTBOOKS NUTRITION PAPERS PARITY PARTICIPATION OF GIRLS PATIENT PATIENTS PEDAGOGY PHYSICAL INFRASTRUCTURE PRIMARY CURRICULUM PRIMARY EDUCATION PRIMARY HEALTH CARE PRIMARY SCHOOL PRIMARY SCHOOL AGE PRIMARY SCHOOL AGE CHILDREN PRIMARY SCHOOL CHILDREN PRIMARY SCHOOL TEACHERS PRIMARY SCHOOLS PUBLIC EXPENDITURE PUBLIC PRIMARY SCHOOLS PUPIL TEACHER RATIO PUPILS PER TEACHER QUALITY OF EDUCATION READING READING COMPREHENSION RESEARCH INSTITUTE RURAL AREAS RURAL SCHOOLS SANITATION SANITATION FACILITIES SCHOOL CONSTRUCTION SCHOOL DAY SCHOOL ENROLLMENT SCHOOL INFRASTRUCTURE SCHOOL LEVEL SCHOOL PARTICIPATION SCHOOL RECORDS SCHOOL-AGE SCHOOLING SENIOR TEACHER SOCIAL SCIENCE STAFF MORALE STAFF REMUNERATION STUDENT ACHIEVEMENT STUDENT LEARNING STUDENT LEARNING ACHIEVEMENT STUDENT PERFORMANCE STUDENT SCORES STUDENT-TEACHER RATIOS TEACHER TEACHER EDUCATION TEACHER SHORTAGE TEACHERS TEACHING TECHNICAL ASSISTANCE TEST SCORES TEXTBOOKS UNIVERSITY GRADUATES URBAN SCHOOLS WORKERS ACADEMIC ACHIEVEMENT ACCESS TO BOOKS ACCESS TO INFORMATION AVAILABILITY OF TEACHERS AVERAGE NUMBER OF STUDENTS AVERAGE SCORE AVERAGE STUDENT-TEACHER RATIO BASIC COMPETENCIES BASIC EDUCATION BASIC KNOWLEDGE BLACK STUDENTS CARE PROVIDERS CIVIL SOCIETY CLASSROOM CLASSROOM TEACHING CLASSROOMS CLINICS COGNITIVE SKILLS COUNSELING CURRICULUM ECONOMICS OF EDUCATION EDUCATION EXPENDITURES EDUCATION INDICATORS EDUCATION OUTCOMES EDUCATION QUALITY EDUCATION SECTOR EDUCATION SERVICES EDUCATION SYSTEM EDUCATIONAL ACHIEVEMENT EDUCATIONAL DEVELOPMENT EDUCATIONAL OUTCOMES EFFECTIVE EDUCATION EFFECTIVE TEACHING ENROLLMENT ENROLLMENT FIGURES ENROLLMENT LEVELS EXPENDITURES FINAL OUTCOMES GIRLS HEAD TEACHER HEALTH CARE HEALTH EDUCATION HEALTH OUTCOMES HEALTH SERVICES HIGH DROP-OUT RATES HIGHER ENROLLMENT HIGHER GRADES HUMAN DEVELOPMENT HUMAN RESOURCES INFORMATION CAMPAIGNS LANGUAGE CURRICULUM LANGUAGE TEACHERS LEARNING LEARNING ACHIEVEMENT LEARNING OUTCOMES LITERACY LITERATURE MATHEMATICS CURRICULUM MATHEMATICS TEACHERS MORTALITY MOTHER TONGUE NONFORMAL EDUCATION NUMBER OF STUDENTS PER TEACHER NUMBER OF TEXTBOOKS NUTRITION PAPERS PARITY PARTICIPATION OF GIRLS PATIENT PATIENTS PEDAGOGY PHYSICAL INFRASTRUCTURE PRIMARY CURRICULUM PRIMARY EDUCATION PRIMARY HEALTH CARE PRIMARY SCHOOL PRIMARY SCHOOL AGE PRIMARY SCHOOL AGE CHILDREN PRIMARY SCHOOL CHILDREN PRIMARY SCHOOL TEACHERS PRIMARY SCHOOLS PUBLIC EXPENDITURE PUBLIC PRIMARY SCHOOLS PUPIL TEACHER RATIO PUPILS PER TEACHER QUALITY OF EDUCATION READING READING COMPREHENSION RESEARCH INSTITUTE RURAL AREAS RURAL SCHOOLS SANITATION SANITATION FACILITIES SCHOOL CONSTRUCTION SCHOOL DAY SCHOOL ENROLLMENT SCHOOL INFRASTRUCTURE SCHOOL LEVEL SCHOOL PARTICIPATION SCHOOL RECORDS SCHOOL-AGE SCHOOLING SENIOR TEACHER SOCIAL SCIENCE STAFF MORALE STAFF REMUNERATION STUDENT ACHIEVEMENT STUDENT LEARNING STUDENT LEARNING ACHIEVEMENT STUDENT PERFORMANCE STUDENT SCORES STUDENT-TEACHER RATIOS TEACHER TEACHER EDUCATION TEACHER SHORTAGE TEACHERS TEACHING TECHNICAL ASSISTANCE TEST SCORES TEXTBOOKS UNIVERSITY GRADUATES URBAN SCHOOLS WORKERS World Bank Service Delivery Indicators : Senegal |
| description |
The indicators, which were piloted in
Senegal, provide a set of metrics to benchmark the
performance of schools and health clinics in Africa. The
indicators can be used to track progress within and across
countries over time, and aim to enhance active monitoring of
service delivery to increase public accountability and good
governance. The service delivery indicators project takes as
its starting point the literature on how to boost education
and health outcomes in developing countries. This literature
shows robust evidence that the type of individuals attracted
to specific tasks at different levels of the service
delivery hierarchy, as well as the set of incentives they
face to actually exert effort, are positively and
significantly related to education and health outcomes. To
evaluate the feasibility of the indicators, pilot surveys in
primary education and health care were implemented in
Senegal in 2010. The results from the pilot studies
demonstrate that the indicators methodology is capable of
providing the necessary information to construct harmonized
indicators on the quality of service delivery, as
experienced by the citizen, using a single set of
instruments at a single point of collection. This paper is
structured as follows: section one gives introduction.
Section two outlines the analytical underpinnings of the
indicators and how they are categorized. Section three
presents the methodology of the pilot surveys in Senegal.
The results from the pilot are presented and analyzed in
section four. Section five presents results on education
outcomes, as evidenced by student test scores. Section six
discusses the advantages and disadvantages of collapsing the
indicators into one score or index, and provides a method
for doing so in case such an index is deemed appropriate.
Section seven discusses lessons learned, trade-offs, and
options for scaling up the project. |
| topic_facet |
ACADEMIC ACHIEVEMENT ACCESS TO BOOKS ACCESS TO INFORMATION AVAILABILITY OF TEACHERS AVERAGE NUMBER OF STUDENTS AVERAGE SCORE AVERAGE STUDENT-TEACHER RATIO BASIC COMPETENCIES BASIC EDUCATION BASIC KNOWLEDGE BLACK STUDENTS CARE PROVIDERS CIVIL SOCIETY CLASSROOM CLASSROOM TEACHING CLASSROOMS CLINICS COGNITIVE SKILLS COUNSELING CURRICULUM ECONOMICS OF EDUCATION EDUCATION EXPENDITURES EDUCATION INDICATORS EDUCATION OUTCOMES EDUCATION QUALITY EDUCATION SECTOR EDUCATION SERVICES EDUCATION SYSTEM EDUCATIONAL ACHIEVEMENT EDUCATIONAL DEVELOPMENT EDUCATIONAL OUTCOMES EFFECTIVE EDUCATION EFFECTIVE TEACHING ENROLLMENT ENROLLMENT FIGURES ENROLLMENT LEVELS EXPENDITURES FINAL OUTCOMES GIRLS HEAD TEACHER HEALTH CARE HEALTH EDUCATION HEALTH OUTCOMES HEALTH SERVICES HIGH DROP-OUT RATES HIGHER ENROLLMENT HIGHER GRADES HUMAN DEVELOPMENT HUMAN RESOURCES INFORMATION CAMPAIGNS LANGUAGE CURRICULUM LANGUAGE TEACHERS LEARNING LEARNING ACHIEVEMENT LEARNING OUTCOMES LITERACY LITERATURE MATHEMATICS CURRICULUM MATHEMATICS TEACHERS MORTALITY MOTHER TONGUE NONFORMAL EDUCATION NUMBER OF STUDENTS PER TEACHER NUMBER OF TEXTBOOKS NUTRITION PAPERS PARITY PARTICIPATION OF GIRLS PATIENT PATIENTS PEDAGOGY PHYSICAL INFRASTRUCTURE PRIMARY CURRICULUM PRIMARY EDUCATION PRIMARY HEALTH CARE PRIMARY SCHOOL PRIMARY SCHOOL AGE PRIMARY SCHOOL AGE CHILDREN PRIMARY SCHOOL CHILDREN PRIMARY SCHOOL TEACHERS PRIMARY SCHOOLS PUBLIC EXPENDITURE PUBLIC PRIMARY SCHOOLS PUPIL TEACHER RATIO PUPILS PER TEACHER QUALITY OF EDUCATION READING READING COMPREHENSION RESEARCH INSTITUTE RURAL AREAS RURAL SCHOOLS SANITATION SANITATION FACILITIES SCHOOL CONSTRUCTION SCHOOL DAY SCHOOL ENROLLMENT SCHOOL INFRASTRUCTURE SCHOOL LEVEL SCHOOL PARTICIPATION SCHOOL RECORDS SCHOOL-AGE SCHOOLING SENIOR TEACHER SOCIAL SCIENCE STAFF MORALE STAFF REMUNERATION STUDENT ACHIEVEMENT STUDENT LEARNING STUDENT LEARNING ACHIEVEMENT STUDENT PERFORMANCE STUDENT SCORES STUDENT-TEACHER RATIOS TEACHER TEACHER EDUCATION TEACHER SHORTAGE TEACHERS TEACHING TECHNICAL ASSISTANCE TEST SCORES TEXTBOOKS UNIVERSITY GRADUATES URBAN SCHOOLS WORKERS |
| author |
World Bank |
| author_facet |
World Bank |
| author_sort |
World Bank |
| title |
Service Delivery Indicators : Senegal |
| title_short |
Service Delivery Indicators : Senegal |
| title_full |
Service Delivery Indicators : Senegal |
| title_fullStr |
Service Delivery Indicators : Senegal |
| title_full_unstemmed |
Service Delivery Indicators : Senegal |
| title_sort |
service delivery indicators : senegal |
| publisher |
Washington, DC |
| publishDate |
2012-04 |
| url |
http://documents.worldbank.org/curated/en/2013/07/20176184/service-delivery-indicators-senegal https://hdl.handle.net/10986/20125 |
| work_keys_str_mv |
AT worldbank servicedeliveryindicatorssenegal |
| _version_ |
1807156261645451264 |
| spelling |
dig-okr-10986201252024-08-08T13:46:52Z Service Delivery Indicators : Senegal World Bank ACADEMIC ACHIEVEMENT ACCESS TO BOOKS ACCESS TO INFORMATION AVAILABILITY OF TEACHERS AVERAGE NUMBER OF STUDENTS AVERAGE SCORE AVERAGE STUDENT-TEACHER RATIO BASIC COMPETENCIES BASIC EDUCATION BASIC KNOWLEDGE BLACK STUDENTS CARE PROVIDERS CIVIL SOCIETY CLASSROOM CLASSROOM TEACHING CLASSROOMS CLINICS COGNITIVE SKILLS COUNSELING CURRICULUM ECONOMICS OF EDUCATION EDUCATION EXPENDITURES EDUCATION INDICATORS EDUCATION OUTCOMES EDUCATION QUALITY EDUCATION SECTOR EDUCATION SERVICES EDUCATION SYSTEM EDUCATIONAL ACHIEVEMENT EDUCATIONAL DEVELOPMENT EDUCATIONAL OUTCOMES EFFECTIVE EDUCATION EFFECTIVE TEACHING ENROLLMENT ENROLLMENT FIGURES ENROLLMENT LEVELS EXPENDITURES FINAL OUTCOMES GIRLS HEAD TEACHER HEALTH CARE HEALTH EDUCATION HEALTH OUTCOMES HEALTH SERVICES HIGH DROP-OUT RATES HIGHER ENROLLMENT HIGHER GRADES HUMAN DEVELOPMENT HUMAN RESOURCES INFORMATION CAMPAIGNS LANGUAGE CURRICULUM LANGUAGE TEACHERS LEARNING LEARNING ACHIEVEMENT LEARNING OUTCOMES LITERACY LITERATURE MATHEMATICS CURRICULUM MATHEMATICS TEACHERS MORTALITY MOTHER TONGUE NONFORMAL EDUCATION NUMBER OF STUDENTS PER TEACHER NUMBER OF TEXTBOOKS NUTRITION PAPERS PARITY PARTICIPATION OF GIRLS PATIENT PATIENTS PEDAGOGY PHYSICAL INFRASTRUCTURE PRIMARY CURRICULUM PRIMARY EDUCATION PRIMARY HEALTH CARE PRIMARY SCHOOL PRIMARY SCHOOL AGE PRIMARY SCHOOL AGE CHILDREN PRIMARY SCHOOL CHILDREN PRIMARY SCHOOL TEACHERS PRIMARY SCHOOLS PUBLIC EXPENDITURE PUBLIC PRIMARY SCHOOLS PUPIL TEACHER RATIO PUPILS PER TEACHER QUALITY OF EDUCATION READING READING COMPREHENSION RESEARCH INSTITUTE RURAL AREAS RURAL SCHOOLS SANITATION SANITATION FACILITIES SCHOOL CONSTRUCTION SCHOOL DAY SCHOOL ENROLLMENT SCHOOL INFRASTRUCTURE SCHOOL LEVEL SCHOOL PARTICIPATION SCHOOL RECORDS SCHOOL-AGE SCHOOLING SENIOR TEACHER SOCIAL SCIENCE STAFF MORALE STAFF REMUNERATION STUDENT ACHIEVEMENT STUDENT LEARNING STUDENT LEARNING ACHIEVEMENT STUDENT PERFORMANCE STUDENT SCORES STUDENT-TEACHER RATIOS TEACHER TEACHER EDUCATION TEACHER SHORTAGE TEACHERS TEACHING TECHNICAL ASSISTANCE TEST SCORES TEXTBOOKS UNIVERSITY GRADUATES URBAN SCHOOLS WORKERS The indicators, which were piloted in Senegal, provide a set of metrics to benchmark the performance of schools and health clinics in Africa. The indicators can be used to track progress within and across countries over time, and aim to enhance active monitoring of service delivery to increase public accountability and good governance. The service delivery indicators project takes as its starting point the literature on how to boost education and health outcomes in developing countries. This literature shows robust evidence that the type of individuals attracted to specific tasks at different levels of the service delivery hierarchy, as well as the set of incentives they face to actually exert effort, are positively and significantly related to education and health outcomes. To evaluate the feasibility of the indicators, pilot surveys in primary education and health care were implemented in Senegal in 2010. The results from the pilot studies demonstrate that the indicators methodology is capable of providing the necessary information to construct harmonized indicators on the quality of service delivery, as experienced by the citizen, using a single set of instruments at a single point of collection. This paper is structured as follows: section one gives introduction. Section two outlines the analytical underpinnings of the indicators and how they are categorized. Section three presents the methodology of the pilot surveys in Senegal. The results from the pilot are presented and analyzed in section four. Section five presents results on education outcomes, as evidenced by student test scores. Section six discusses the advantages and disadvantages of collapsing the indicators into one score or index, and provides a method for doing so in case such an index is deemed appropriate. Section seven discusses lessons learned, trade-offs, and options for scaling up the project. 2014-09-15T18:44:05Z 2014-09-15T18:44:05Z 2012-04 http://documents.worldbank.org/curated/en/2013/07/20176184/service-delivery-indicators-senegal https://hdl.handle.net/10986/20125 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ application/pdf text/plain Washington, DC |