Service Delivery Indicators : Senegal

The indicators, which were piloted in Senegal, provide a set of metrics to benchmark the performance of schools and health clinics in Africa. The indicators can be used to track progress within and across countries over time, and aim to enhance active monitoring of service delivery to increase public accountability and good governance. The service delivery indicators project takes as its starting point the literature on how to boost education and health outcomes in developing countries. This literature shows robust evidence that the type of individuals attracted to specific tasks at different levels of the service delivery hierarchy, as well as the set of incentives they face to actually exert effort, are positively and significantly related to education and health outcomes. To evaluate the feasibility of the indicators, pilot surveys in primary education and health care were implemented in Senegal in 2010. The results from the pilot studies demonstrate that the indicators methodology is capable of providing the necessary information to construct harmonized indicators on the quality of service delivery, as experienced by the citizen, using a single set of instruments at a single point of collection. This paper is structured as follows: section one gives introduction. Section two outlines the analytical underpinnings of the indicators and how they are categorized. Section three presents the methodology of the pilot surveys in Senegal. The results from the pilot are presented and analyzed in section four. Section five presents results on education outcomes, as evidenced by student test scores. Section six discusses the advantages and disadvantages of collapsing the indicators into one score or index, and provides a method for doing so in case such an index is deemed appropriate. Section seven discusses lessons learned, trade-offs, and options for scaling up the project.

Bibliographic Details

Main Author:	World Bank
Language:	English en_US
Published:	Washington, DC 2012-04
Subjects:	ACADEMIC ACHIEVEMENT, ACCESS TO BOOKS, ACCESS TO INFORMATION, AVAILABILITY OF TEACHERS, AVERAGE NUMBER OF STUDENTS, AVERAGE SCORE, AVERAGE STUDENT-TEACHER RATIO, BASIC COMPETENCIES, BASIC EDUCATION, BASIC KNOWLEDGE, BLACK STUDENTS, CARE PROVIDERS, CIVIL SOCIETY, CLASSROOM, CLASSROOM TEACHING, CLASSROOMS, CLINICS, COGNITIVE SKILLS, COUNSELING, CURRICULUM, ECONOMICS OF EDUCATION, EDUCATION EXPENDITURES, EDUCATION INDICATORS, EDUCATION OUTCOMES, EDUCATION QUALITY, EDUCATION SECTOR, EDUCATION SERVICES, EDUCATION SYSTEM, EDUCATIONAL ACHIEVEMENT, EDUCATIONAL DEVELOPMENT, EDUCATIONAL OUTCOMES, EFFECTIVE EDUCATION, EFFECTIVE TEACHING, ENROLLMENT, ENROLLMENT FIGURES, ENROLLMENT LEVELS, EXPENDITURES, FINAL OUTCOMES, GIRLS, HEAD TEACHER, HEALTH CARE, HEALTH EDUCATION, HEALTH OUTCOMES, HEALTH SERVICES, HIGH DROP-OUT RATES, HIGHER ENROLLMENT, HIGHER GRADES, HUMAN DEVELOPMENT, HUMAN RESOURCES, INFORMATION CAMPAIGNS, LANGUAGE CURRICULUM, LANGUAGE TEACHERS, LEARNING, LEARNING ACHIEVEMENT, LEARNING OUTCOMES, LITERACY, LITERATURE, MATHEMATICS CURRICULUM, MATHEMATICS TEACHERS, MORTALITY, MOTHER TONGUE, NONFORMAL EDUCATION, NUMBER OF STUDENTS PER TEACHER, NUMBER OF TEXTBOOKS, NUTRITION, PAPERS, PARITY, PARTICIPATION OF GIRLS, PATIENT, PATIENTS, PEDAGOGY, PHYSICAL INFRASTRUCTURE, PRIMARY CURRICULUM, PRIMARY EDUCATION, PRIMARY HEALTH CARE, PRIMARY SCHOOL, PRIMARY SCHOOL AGE, PRIMARY SCHOOL AGE CHILDREN, PRIMARY SCHOOL CHILDREN, PRIMARY SCHOOL TEACHERS, PRIMARY SCHOOLS, PUBLIC EXPENDITURE, PUBLIC PRIMARY SCHOOLS, PUPIL TEACHER RATIO, PUPILS PER TEACHER, QUALITY OF EDUCATION, READING, READING COMPREHENSION, RESEARCH INSTITUTE, RURAL AREAS, RURAL SCHOOLS, SANITATION, SANITATION FACILITIES, SCHOOL CONSTRUCTION, SCHOOL DAY, SCHOOL ENROLLMENT, SCHOOL INFRASTRUCTURE, SCHOOL LEVEL, SCHOOL PARTICIPATION, SCHOOL RECORDS, SCHOOL-AGE, SCHOOLING, SENIOR TEACHER, SOCIAL SCIENCE, STAFF MORALE, STAFF REMUNERATION, STUDENT ACHIEVEMENT, STUDENT LEARNING, STUDENT LEARNING ACHIEVEMENT, STUDENT PERFORMANCE, STUDENT SCORES, STUDENT-TEACHER RATIOS, TEACHER, TEACHER EDUCATION, TEACHER SHORTAGE, TEACHERS, TEACHING, TECHNICAL ASSISTANCE, TEST SCORES, TEXTBOOKS, UNIVERSITY GRADUATES, URBAN SCHOOLS, WORKERS,
Online Access:	http://documents.worldbank.org/curated/en/2013/07/20176184/service-delivery-indicators-senegal https://hdl.handle.net/10986/20125
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