Local Service Delivery in Nepal

The effectiveness of public service delivery depends in large part on the capability, resources and inputs, and the motivation of frontline service providers at the local level. In Nepal a combination of de-concentrated line agencies and local bodies at the district, municipal, and village level provides inputs which are translated into delivery of service outputs and outcomes. Yet the relationships between line agencies and local bodies in service delivery are not well understood. The purpose of this report is to examine in detail the current dynamics of frontline service delivery to identify institutional limitations and present approaches to addressing them. This study seeks to map out the dynamics of service delivery at the local level through analysis of the institutional framework and actual practices in service delivery in 14 jurisdictions in the two districts of Dhankuta and Dhanusa. The study includes a detailed review of the provision of local roads networks and primary and lower secondary education. In this context, the report is divided into four parts: part one gives introduction; part two presents institutional framework for local service delivery; part three focuses on sub-national service delivery: local roads and primary education; and part four presents conclusions and recommendations to improve frontline service delivery.

Bibliographic Details

Main Author:	World Bank
Language:	English en_US
Published:	Washington, DC 2014-06
Subjects:	ABSENTEEISM, ACCESSIBILITY, ACCOUNTABILITY, ACCOUNTABILITY FOR RESULTS, ACCOUNTABILITY MECHANISMS, ACCOUNTING, ADMINISTRATIVE AUTHORITY, ADMINISTRATIVE FRAMEWORK, ANNUAL BUDGET, ANNUAL BUDGETING, ANNUAL BUDGETING PROCESS, ANNUAL PLANS, ARTICLE, AUDIT FINDINGS, AUDITOR GENERAL, AUDITORS, AUTHORIZATION, BASIC SOCIAL SERVICES, BENEFICIARIES, BLOCK GRANTS, BREAKDOWN OF EXPENDITURES, BUDGET EXECUTION, BUDGET REALLOCATIONS, CAPACITY CONSTRAINTS, CAPITAL EXPENDITURE, CAPITAL INVESTMENT, CAPITAL PROJECTS, CENTRAL AGENCIES, CENTRAL AGENCY, CENTRAL GOVERNMENT, CENTRAL GOVERNMENT AGENCIES, CENTRAL GOVERNMENT AGENCY, CENTRAL MANAGEMENT, CENTRAL TREASURY, CITIES, CITIZENS, CIVIL SERVANTS, CIVIL SERVICE, COMMUNITY DEVELOPMENT, COMMUNITY INFRASTRUCTURE, COMMUNITY LEVEL, COMMUNITY ORGANIZATIONS, COMPTROLLER GENERAL, CONSTITUENCIES, CONSTITUTION, CORRUPTION, COST CENTERS, COUNCIL OF MINISTERS, DATA COLLECTION, DECENTRALIZATION, DECENTRALIZATION ACT, DECENTRALIZATION POLICIES, DECENTRALIZATION REFORMS, DECISION-MAKING, DECISION-MAKING PROCESS, DEGREE OF AUTONOMY, DELIVERY OF SERVICES, DEMOCRACY, DEMOCRATIC PROCESS, DISCRETIONARY REVENUES, DISTRICT, DISTRICT ADMINISTRATION, DISTRICT COUNCILS, DISTRICT EDUCATION, DISTRICT GOVERNMENTS, DISTRICT LEVEL, DISTRICT-LEVEL, DISTRICTS, DONOR FUNDING, ECONOMIES OF SCALE, ELECTED REPRESENTATIVES, EXCHANGE RATE, EXPENDITURE, EXPENDITURE ITEM, EXPENDITURE PATTERNS, EXPENDITURE REPORTING, EXPENDITURE TRACKING, EXTERNAL AUDIT, EXTERNAL AUDITORS, EXTERNAL AUDITS, FEDERAL SYSTEM OF GOVERNMENT, FEDERALISM, FIDUCIARY RISK, FINANCE MINISTRY, FINANCIAL ADMINISTRATION, FINANCIAL CONTRIBUTIONS, FINANCIAL MANAGEMENT, FINANCIAL REPORTS, FINANCIAL SYSTEM, FISCAL CAPACITY, FISCAL FRAMEWORK, GOVERNMENT EXPENDITURES, GOVERNMENT GRANTS, GOVERNMENT INSTITUTIONS, GOVERNMENT REGULATIONS, GOVERNMENT STRUCTURE, GOVERNMENTAL ORGANIZATION, HUMAN RESOURCE, HUMAN RESOURCES, INFRASTRUCTURE DEVELOPMENT, INFRASTRUCTURE PROJECTS, INSTITUTIONAL FRAMEWORK, INTERGOVERNMENTAL FISCAL FRAMEWORK, INTERGOVERNMENTAL FISCAL TRANSFERS, INTERGOVERNMENTAL SYSTEM, INTERGOVERNMENTAL TRANSFERS, INTERNAL AUDIT, LEGAL FRAMEWORK, LEGISLATION, LEVEL OF GOVERNMENT, LEVELS OF GOVERNMENT, LINES OF ACCOUNTABILITY, LOCAL BODIES, LOCAL COUNCILS, LOCAL EXPENDITURES, LOCAL GOVERNMENT, LOCAL GOVERNMENTS, LOCAL REVENUE, MASTER PLAN, MINISTRY OF AGRICULTURE, MINISTRY OF EDUCATION, MINISTRY OF FINANCE, MISMANAGEMENT, MONITOR PERFORMANCE, MUNICIPAL COUNCILS, MUNICIPAL EXPENDITURE, MUNICIPALITIES, MUNICIPALITY, NATIONAL DEVELOPMENT, NATIONAL LEVEL, NATIONAL PLANNING, NATIONAL PLANS, NATIONAL SERVICE, NATIONS, OPERATIONAL AUTHORITY, ORGANIZATIONAL STRUCTURES, PANCHAYATS, PERSONNEL SYSTEMS, POLITICIANS, PORK-BARREL, PRIVATE SECTOR, PROGRAM IMPLEMENTATION, PROGRAMS, PROVISION OF SERVICES, PUBLIC ENTITIES, PUBLIC EXPENDITURE TRACKING, PUBLIC GOODS, PUBLIC INSTITUTIONS, PUBLIC INVESTMENT, PUBLIC INVESTMENTS, PUBLIC ROADS, PUBLIC SECTOR, PUBLIC SECTOR SPECIALIST, PUBLIC SERVICE, PUBLIC SERVICE DELIVERY, PUBLIC SERVICES, QUALITY CONTROL, QUALITY OF SERVICES, RATIONALIZATION, REFORM EFFORTS, REPRESENTATIVES, RESOURCE ALLOCATION, RESOURCE CONSTRAINTS, RESOURCE MOBILIZATION, REVENUE ASSIGNMENTS, REVENUE COLLECTION, REVENUE SOURCE, REVENUE SOURCES, ROAD, ROAD NETWORK, ROAD USER, ROADS, RURAL TRANSPORT, SANITATION, SCHOOL IMPROVEMENT, SCHOOL MANAGEMENT, SERVICE DELIVERY, SERVICE DELIVERY FUNCTIONS, SERVICE PROVIDERS, SERVICE PROVISION, SMALL TOWNS, SOCIAL BENEFIT, SOCIAL BENEFITS, SOCIAL SAFETY, SOCIAL SAFETY NET, SOCIAL SECURITY, SOCIAL SERVICES, SUB-NATIONAL, SUB-NATIONAL GOVERNMENT, SUB-NATIONAL UNITS, SUBNATIONAL, SUBNATIONAL GOVERNMENT, TAX, TAX BASE, TOTAL PUBLIC EXPENDITURE, TOTAL PUBLIC EXPENDITURES, TOWN, TRANSPARENCY, TRANSPORT, VILLAGE, VILLAGES,
Online Access:	http://documents.worldbank.org/curated/en/2014/06/19893341/local-service-delivery-nepal https://hdl.handle.net/10986/20020
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