The Emerging Global Landscape of Mobile Microinsurance

Since 2012, there has been a rapid increase in the number of mobile microinsurance (MMI) products. The use of relatively low-cost mobile channels in microinsurance offers the potential to reach poorer and more remote clients, which in turn could reshape the microinsurance footprint and contribute to financial inclusion. In addition, many mobile network operators (MNOs) see MMI as another source of customer loyalty and appear to be pursuing a role beyond simply providing the delivery channel, partly with the help of specialized microinsurance business-to-business (B2B) service providers that are rapidly growing into a new niche. This Brief describes CGAP's initial supply-side scan of this emerging trend, which identified 84 products offered through 74 deployments. It analyzes the different provider models and explores the role played by mobile channels to date, with a view to providing an initial basis for understanding these developments.

Bibliographic Details

Main Authors:	Tellez, Camilo, Zetterli, Peter
Format:	Brief biblioteca
Language:	English en_US
Published:	World Bank, Washington, DC 2014-01
Subjects:	AGENTS, AUTOMATION, B2B, BUSINESS CASE, BUSINESS MODEL, BUSINESS MODELS, BUSINESS-TO-BUSINESS, CALL CENTER, CALL CENTERS, CLAIMS PROCESSING, CORE BUSINESS, COVERAGE, CROP INSURANCE, CUSTOMER BASE, CUSTOMER LOYALTY, CUSTOMER RELATIONS, CUSTOMER RELATIONSHIPS, CUSTOMER SEGMENTS, EXPOSURE, FINANCIAL CRISIS, FINANCIAL PRODUCT, FINANCIAL SERVICE, FRONT-END, FUTURE PROSPECTS, HEALTH INSURANCE, IDS, INCOME, INCOME GROUP, INSURANCE COVERAGE, INSURANCE INDUSTRY, INSURANCE LICENSES, INSURANCE MARKET, INSURANCE MARKETS, INSURANCE PRODUCT, INSURANCE PRODUCTS, INSURER, INSURERS, INTERFACE, INTERNATIONAL LABOUR ORGANIZATION, JOINT VENTURE, LICENSE, LICENSES, LIFE INSURANCE, LOW-INCOME COUNTRIES, MARKET EXPANSION, MARKETING, MASS MARKET, MICROINSURANCE, MIDDLE-INCOME COUNTRIES, MIDDLE-INCOME ECONOMIES, MOBILE DEVICE, MOBILE NETWORK, MOBILE NETWORKS, MOBILE PHONE, MOBILE PHONES, NEW MARKET, NEW MARKETS, NEW PRODUCTS, PAYMENT CARDS, PHOTOS, PREMIUMS, PRICING MODELS, PRODUCT DEVELOPMENT, QUERIES, RADIO, RADIO-FREQUENCY IDENTIFICATION, RATES, REGULATORY ENVIRONMENT, RESULT, RESULTS, RETAIL, RFID, SALE, SALES, SAVINGS, SAVINGS ACCOUNT, SERVICE PROVIDERS, SHAREHOLDERS, SMART CARDS, SPREAD, TAGGING, TARGET MARKET, TARGETS, TECHNOLOGICAL INFRASTRUCTURE, TRAVEL INSURANCE, USERS, WEB, WEB SITE,
Online Access:	http://documents.worldbank.org/curated/en/2014/01/19538355/emerging-global-landscape-mobile-microinsurance http://hdl.handle.net/10986/18420
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