Gazing Into the Mirror II : Performance Contracts in Cameroon Customs
This paper revolves around the World Customs Organization's (WCO) 2011 theme of the year, 'knowledge as a catalyst for excellence'. The contracts clearly define the scope and procedures for their implementation. In light of the foregoing, the policy for performance contracts is part of the effort to implement the plan to reform the Customs Administration. These contracts aim to combat customs fraud and corruption more effectively, and introduce speed and efficiency in the processing of files. In other words, the contracts, which are based on objective indicators, seek performance, responsibility, and transparency, with a particular emphasis on ethics. Inspectors who sign the contract must work swiftly, while seeking to uncover fraud. To that end, they must be present at their work stations, behave in a professional manner, and themselves be confident that their contribution to efforts to reduce clearance times and costs of goods is essential. In sum, the procedure seeks to enhance the performance of Cameroon customs with a view to providing quality service to enterprises, improving the effectiveness of controls, and simplifying administrative procedures during border crossings.
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AMOUNT OF DUTIES BASIC BID BILATERAL CONTRACTS BOND CAPACITY BUILDING COMPETITIVENESS COMPUTER SYSTEM CONTRACT SYSTEM CONTROL SYSTEM CREDIBILITY CUSTOMS CUSTOMS ACTIONS CUSTOMS ADMINISTRATION CUSTOMS ADMINISTRATIONS CUSTOMS BROKERS CUSTOMS CLEARANCE CUSTOMS CONTROLS CUSTOMS DUTIES CUSTOMS FRAUD CUSTOMS INFORMATION CUSTOMS OFFICE CUSTOMS OFFICERS CUSTOMS OFFICES CUSTOMS OPERATIONS CUSTOMS PROCEDURES CUSTOMS REFORM CUSTOMS REVENUES DATA CENTER DEVELOPMENT BANK DUTIES FRAUD FRAUDS GENERAL PUBLIC GEOGRAPHY GOVERNMENT EMPLOYEE GOVERNMENT EMPLOYEES HOLDING HUMAN RESOURCE IMAGE INFORMATION ASYMMETRY INFORMATION TECHNOLOGY INNOVATION INSPECTION INSPECTIONS INSTITUTION INTERNAL OPERATIONS INTERNATIONAL BANK INTERNATIONAL TRADE LEGAL INSTRUMENTS LEVEL OF RELIABILITY LOSS OF REVENUE MOVEMENT OF GOODS MUTUAL OBLIGATIONS NEGOTIATIONS PERFORMANCE EVALUATION PERFORMANCE EVALUATIONS PERFORMANCE INDICATORS PERFORMANCES PROVISIONS RELIABILITY RESULT RESULTS RISK MANAGEMENT SELF-REGULATION STATED OBJECTIVES SUFFICIENT FLEXIBILITY SUPERVISION SUPPLY CHAIN SUPPLY CHAIN MANAGEMENT TARGETS TECHNICAL ASSISTANCE TERMINATION TIME FRAME TRADE FACILITATION TRADITIONS TRANSPARENCY TREASURY UNDER CONTRACT USER USERS WAREHOUSE WAREHOUSES WEB WEB SITE AMOUNT OF DUTIES BASIC BID BILATERAL CONTRACTS BOND CAPACITY BUILDING COMPETITIVENESS COMPUTER SYSTEM CONTRACT SYSTEM CONTROL SYSTEM CREDIBILITY CUSTOMS CUSTOMS ACTIONS CUSTOMS ADMINISTRATION CUSTOMS ADMINISTRATIONS CUSTOMS BROKERS CUSTOMS CLEARANCE CUSTOMS CONTROLS CUSTOMS DUTIES CUSTOMS FRAUD CUSTOMS INFORMATION CUSTOMS OFFICE CUSTOMS OFFICERS CUSTOMS OFFICES CUSTOMS OPERATIONS CUSTOMS PROCEDURES CUSTOMS REFORM CUSTOMS REVENUES DATA CENTER DEVELOPMENT BANK DUTIES FRAUD FRAUDS GENERAL PUBLIC GEOGRAPHY GOVERNMENT EMPLOYEE GOVERNMENT EMPLOYEES HOLDING HUMAN RESOURCE IMAGE INFORMATION ASYMMETRY INFORMATION TECHNOLOGY INNOVATION INSPECTION INSPECTIONS INSTITUTION INTERNAL OPERATIONS INTERNATIONAL BANK INTERNATIONAL TRADE LEGAL INSTRUMENTS LEVEL OF RELIABILITY LOSS OF REVENUE MOVEMENT OF GOODS MUTUAL OBLIGATIONS NEGOTIATIONS PERFORMANCE EVALUATION PERFORMANCE EVALUATIONS PERFORMANCE INDICATORS PERFORMANCES PROVISIONS RELIABILITY RESULT RESULTS RISK MANAGEMENT SELF-REGULATION STATED OBJECTIVES SUFFICIENT FLEXIBILITY SUPERVISION SUPPLY CHAIN SUPPLY CHAIN MANAGEMENT TARGETS TECHNICAL ASSISTANCE TERMINATION TIME FRAME TRADE FACILITATION TRADITIONS TRANSPARENCY TREASURY UNDER CONTRACT USER USERS WAREHOUSE WAREHOUSES WEB WEB SITE |
| spellingShingle |
AMOUNT OF DUTIES BASIC BID BILATERAL CONTRACTS BOND CAPACITY BUILDING COMPETITIVENESS COMPUTER SYSTEM CONTRACT SYSTEM CONTROL SYSTEM CREDIBILITY CUSTOMS CUSTOMS ACTIONS CUSTOMS ADMINISTRATION CUSTOMS ADMINISTRATIONS CUSTOMS BROKERS CUSTOMS CLEARANCE CUSTOMS CONTROLS CUSTOMS DUTIES CUSTOMS FRAUD CUSTOMS INFORMATION CUSTOMS OFFICE CUSTOMS OFFICERS CUSTOMS OFFICES CUSTOMS OPERATIONS CUSTOMS PROCEDURES CUSTOMS REFORM CUSTOMS REVENUES DATA CENTER DEVELOPMENT BANK DUTIES FRAUD FRAUDS GENERAL PUBLIC GEOGRAPHY GOVERNMENT EMPLOYEE GOVERNMENT EMPLOYEES HOLDING HUMAN RESOURCE IMAGE INFORMATION ASYMMETRY INFORMATION TECHNOLOGY INNOVATION INSPECTION INSPECTIONS INSTITUTION INTERNAL OPERATIONS INTERNATIONAL BANK INTERNATIONAL TRADE LEGAL INSTRUMENTS LEVEL OF RELIABILITY LOSS OF REVENUE MOVEMENT OF GOODS MUTUAL OBLIGATIONS NEGOTIATIONS PERFORMANCE EVALUATION PERFORMANCE EVALUATIONS PERFORMANCE INDICATORS PERFORMANCES PROVISIONS RELIABILITY RESULT RESULTS RISK MANAGEMENT SELF-REGULATION STATED OBJECTIVES SUFFICIENT FLEXIBILITY SUPERVISION SUPPLY CHAIN SUPPLY CHAIN MANAGEMENT TARGETS TECHNICAL ASSISTANCE TERMINATION TIME FRAME TRADE FACILITATION TRADITIONS TRANSPARENCY TREASURY UNDER CONTRACT USER USERS WAREHOUSE WAREHOUSES WEB WEB SITE AMOUNT OF DUTIES BASIC BID BILATERAL CONTRACTS BOND CAPACITY BUILDING COMPETITIVENESS COMPUTER SYSTEM CONTRACT SYSTEM CONTROL SYSTEM CREDIBILITY CUSTOMS CUSTOMS ACTIONS CUSTOMS ADMINISTRATION CUSTOMS ADMINISTRATIONS CUSTOMS BROKERS CUSTOMS CLEARANCE CUSTOMS CONTROLS CUSTOMS DUTIES CUSTOMS FRAUD CUSTOMS INFORMATION CUSTOMS OFFICE CUSTOMS OFFICERS CUSTOMS OFFICES CUSTOMS OPERATIONS CUSTOMS PROCEDURES CUSTOMS REFORM CUSTOMS REVENUES DATA CENTER DEVELOPMENT BANK DUTIES FRAUD FRAUDS GENERAL PUBLIC GEOGRAPHY GOVERNMENT EMPLOYEE GOVERNMENT EMPLOYEES HOLDING HUMAN RESOURCE IMAGE INFORMATION ASYMMETRY INFORMATION TECHNOLOGY INNOVATION INSPECTION INSPECTIONS INSTITUTION INTERNAL OPERATIONS INTERNATIONAL BANK INTERNATIONAL TRADE LEGAL INSTRUMENTS LEVEL OF RELIABILITY LOSS OF REVENUE MOVEMENT OF GOODS MUTUAL OBLIGATIONS NEGOTIATIONS PERFORMANCE EVALUATION PERFORMANCE EVALUATIONS PERFORMANCE INDICATORS PERFORMANCES PROVISIONS RELIABILITY RESULT RESULTS RISK MANAGEMENT SELF-REGULATION STATED OBJECTIVES SUFFICIENT FLEXIBILITY SUPERVISION SUPPLY CHAIN SUPPLY CHAIN MANAGEMENT TARGETS TECHNICAL ASSISTANCE TERMINATION TIME FRAME TRADE FACILITATION TRADITIONS TRANSPARENCY TREASURY UNDER CONTRACT USER USERS WAREHOUSE WAREHOUSES WEB WEB SITE Likeng, Minette Libom Li Djeuwo, Marcellin Bilangna, Samson Gazing Into the Mirror II : Performance Contracts in Cameroon Customs |
| description |
This paper revolves around the World
Customs Organization's (WCO) 2011 theme of the year,
'knowledge as a catalyst for excellence'. The
contracts clearly define the scope and procedures for their
implementation. In light of the foregoing, the policy for
performance contracts is part of the effort to implement the
plan to reform the Customs Administration. These contracts
aim to combat customs fraud and corruption more effectively,
and introduce speed and efficiency in the processing of
files. In other words, the contracts, which are based on
objective indicators, seek performance, responsibility, and
transparency, with a particular emphasis on ethics.
Inspectors who sign the contract must work swiftly, while
seeking to uncover fraud. To that end, they must be present
at their work stations, behave in a professional manner, and
themselves be confident that their contribution to efforts
to reduce clearance times and costs of goods is essential.
In sum, the procedure seeks to enhance the performance of
Cameroon customs with a view to providing quality service to
enterprises, improving the effectiveness of controls, and
simplifying administrative procedures during border crossings. |
| topic_facet |
AMOUNT OF DUTIES BASIC BID BILATERAL CONTRACTS BOND CAPACITY BUILDING COMPETITIVENESS COMPUTER SYSTEM CONTRACT SYSTEM CONTROL SYSTEM CREDIBILITY CUSTOMS CUSTOMS ACTIONS CUSTOMS ADMINISTRATION CUSTOMS ADMINISTRATIONS CUSTOMS BROKERS CUSTOMS CLEARANCE CUSTOMS CONTROLS CUSTOMS DUTIES CUSTOMS FRAUD CUSTOMS INFORMATION CUSTOMS OFFICE CUSTOMS OFFICERS CUSTOMS OFFICES CUSTOMS OPERATIONS CUSTOMS PROCEDURES CUSTOMS REFORM CUSTOMS REVENUES DATA CENTER DEVELOPMENT BANK DUTIES FRAUD FRAUDS GENERAL PUBLIC GEOGRAPHY GOVERNMENT EMPLOYEE GOVERNMENT EMPLOYEES HOLDING HUMAN RESOURCE IMAGE INFORMATION ASYMMETRY INFORMATION TECHNOLOGY INNOVATION INSPECTION INSPECTIONS INSTITUTION INTERNAL OPERATIONS INTERNATIONAL BANK INTERNATIONAL TRADE LEGAL INSTRUMENTS LEVEL OF RELIABILITY LOSS OF REVENUE MOVEMENT OF GOODS MUTUAL OBLIGATIONS NEGOTIATIONS PERFORMANCE EVALUATION PERFORMANCE EVALUATIONS PERFORMANCE INDICATORS PERFORMANCES PROVISIONS RELIABILITY RESULT RESULTS RISK MANAGEMENT SELF-REGULATION STATED OBJECTIVES SUFFICIENT FLEXIBILITY SUPERVISION SUPPLY CHAIN SUPPLY CHAIN MANAGEMENT TARGETS TECHNICAL ASSISTANCE TERMINATION TIME FRAME TRADE FACILITATION TRADITIONS TRANSPARENCY TREASURY UNDER CONTRACT USER USERS WAREHOUSE WAREHOUSES WEB WEB SITE |
| author |
Likeng, Minette Libom Li Djeuwo, Marcellin Bilangna, Samson |
| author_facet |
Likeng, Minette Libom Li Djeuwo, Marcellin Bilangna, Samson |
| author_sort |
Likeng, Minette Libom Li |
| title |
Gazing Into the Mirror II : Performance Contracts in Cameroon Customs |
| title_short |
Gazing Into the Mirror II : Performance Contracts in Cameroon Customs |
| title_full |
Gazing Into the Mirror II : Performance Contracts in Cameroon Customs |
| title_fullStr |
Gazing Into the Mirror II : Performance Contracts in Cameroon Customs |
| title_full_unstemmed |
Gazing Into the Mirror II : Performance Contracts in Cameroon Customs |
| title_sort |
gazing into the mirror ii : performance contracts in cameroon customs |
| publisher |
World Bank, Washington, DC |
| publishDate |
2011-12 |
| url |
http://documents.worldbank.org/curated/en/2011/12/15826390/gazing-second-mirror-performance-contracts-cameroon-customs https://hdl.handle.net/10986/17780 |
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| _version_ |
1809105589309014016 |
| spelling |
dig-okr-10986177802024-08-08T15:24:14Z Gazing Into the Mirror II : Performance Contracts in Cameroon Customs Se regarder dans le miroir II : Les contrats de performance dans les douanes camerounaises Se regarder dans le miroir : Deuxieme volume - Les contrats de performance dans les douanes Camerounaises Se regarder dans le miroir : Deuxieme volume - Les contrats de performance dans les douanes Camerounaises Likeng, Minette Libom Li Djeuwo, Marcellin Bilangna, Samson AMOUNT OF DUTIES BASIC BID BILATERAL CONTRACTS BOND CAPACITY BUILDING COMPETITIVENESS COMPUTER SYSTEM CONTRACT SYSTEM CONTROL SYSTEM CREDIBILITY CUSTOMS CUSTOMS ACTIONS CUSTOMS ADMINISTRATION CUSTOMS ADMINISTRATIONS CUSTOMS BROKERS CUSTOMS CLEARANCE CUSTOMS CONTROLS CUSTOMS DUTIES CUSTOMS FRAUD CUSTOMS INFORMATION CUSTOMS OFFICE CUSTOMS OFFICERS CUSTOMS OFFICES CUSTOMS OPERATIONS CUSTOMS PROCEDURES CUSTOMS REFORM CUSTOMS REVENUES DATA CENTER DEVELOPMENT BANK DUTIES FRAUD FRAUDS GENERAL PUBLIC GEOGRAPHY GOVERNMENT EMPLOYEE GOVERNMENT EMPLOYEES HOLDING HUMAN RESOURCE IMAGE INFORMATION ASYMMETRY INFORMATION TECHNOLOGY INNOVATION INSPECTION INSPECTIONS INSTITUTION INTERNAL OPERATIONS INTERNATIONAL BANK INTERNATIONAL TRADE LEGAL INSTRUMENTS LEVEL OF RELIABILITY LOSS OF REVENUE MOVEMENT OF GOODS MUTUAL OBLIGATIONS NEGOTIATIONS PERFORMANCE EVALUATION PERFORMANCE EVALUATIONS PERFORMANCE INDICATORS PERFORMANCES PROVISIONS RELIABILITY RESULT RESULTS RISK MANAGEMENT SELF-REGULATION STATED OBJECTIVES SUFFICIENT FLEXIBILITY SUPERVISION SUPPLY CHAIN SUPPLY CHAIN MANAGEMENT TARGETS TECHNICAL ASSISTANCE TERMINATION TIME FRAME TRADE FACILITATION TRADITIONS TRANSPARENCY TREASURY UNDER CONTRACT USER USERS WAREHOUSE WAREHOUSES WEB WEB SITE This paper revolves around the World Customs Organization's (WCO) 2011 theme of the year, 'knowledge as a catalyst for excellence'. The contracts clearly define the scope and procedures for their implementation. In light of the foregoing, the policy for performance contracts is part of the effort to implement the plan to reform the Customs Administration. These contracts aim to combat customs fraud and corruption more effectively, and introduce speed and efficiency in the processing of files. In other words, the contracts, which are based on objective indicators, seek performance, responsibility, and transparency, with a particular emphasis on ethics. Inspectors who sign the contract must work swiftly, while seeking to uncover fraud. To that end, they must be present at their work stations, behave in a professional manner, and themselves be confident that their contribution to efforts to reduce clearance times and costs of goods is essential. In sum, the procedure seeks to enhance the performance of Cameroon customs with a view to providing quality service to enterprises, improving the effectiveness of controls, and simplifying administrative procedures during border crossings. Cette nouvelle publication entre dans le contexte de l’année 2011 que l’Organisation mondiale des douanes a placée sous le signe de la « connaissance comme catalyseur de l’excellence ». Elle atteste que les douanes gagnent à analyser et à montrer ce qu’elles font, afin de recueillir tout le soutien possible à leur réforme, de l’intérieur comme de l’extérieur de l’administration. Par ailleurs, il est très encourageant et instructif pour l’ensemble de la communauté douanière de voir se dérouler une réforme sur le long terme. En assurant une double continuité, dans la méthode de ré- forme—mesurer ses performances pour les améliorer—et dans la publication des résultats, les douanes camerounaises se sont livrées à un exercice difficile, à la fois par la technique qu’il requiert et la transparence qu’il occasionne. L’Organisation mondiale des douanes a été associée techniquement à cette réforme et il nous est donc possible d’en tirer directement quelques enseignements pour toute notre communauté. L’exemple relaté dans ce deuxième volet illustre l’attention que nous devons accorder au caractère empirique et pragmatique de toute réforme des douanes, la prise en compte de la culture professionnelle existante qui représente parfois une entrave au changement mais constitue surtout le plus sûr levier de progrès. Introduire des chiffres, mesurer la performance changent la représentation qu’ont les douaniers et les usagers de leur propre métier et des relations qu’ils entretiennent, vers plus d’éthique et de respect des réglementations. Tous les acteurs de la chaîne de dédouanement sont ainsi appelés à plus d’efficacité pour assumer leurs fonctions devenues cruciales au sein de sociétés de plus en plus ouvertes au commerce international. 2014-04-14T23:22:18Z 2014-04-14T23:22:18Z 2011-12 http://documents.worldbank.org/curated/en/2011/12/15826390/gazing-second-mirror-performance-contracts-cameroon-customs https://hdl.handle.net/10986/17780 English en_US Sub-Saharan Africa Transport Policy Program (SSATP) good practice paper;no. 1 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ application/pdf text/plain application/pdf text/plain World Bank, Washington, DC |