Connecting to Work : How Information and Communication Technologies Could Help Expand Employment Opportunities

Information and communication technology (ICT) has grown as a sector and now employs millions of people worldwide. The proliferation of ICTs has also helped digitize how people find and do work. The world will need to create over 600 million jobs by 2030 for unemployment to remain at current levels. ICT-enabled employment may help address some of this problem both by creating jobs in the ICT sector and by helping to make labor markets more inclusive, innovative, flexible, and transparent. What can governments do to prepare for these changes and maximize employment opportunities? This paper is a first step in an effort by the World Bank to understand how ICTs are shaping, changing, and transforming labor markets. It explores how governments and other stakeholders might respond to leverage the growth of ICTs to help increase employment opportunities. This paper is structured as follows: section 1 serves as an introduction; section 2 defines the scope, focusing on the types of employment opportunities due to ICT as a sector and as a tool; section 3 considers the impact of the ICT sector on software programming, IT services, and telecommunications; section 4 describes how ICTs as tools empower and include more workers in labor markets; section 5 analyzes the challenges and risks that appear alongside these opportunities; section 6 discusses human capital, infrastructure, financial, regulatory, and social systems that will enable ICT in employment; and section 7 identifies strategic themes for governments to consider as they maximize the gains from ICT's increasing role in the world of work.

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Bibliographic Details
Main Authors: Raja, Siddhartha, Imaizumi, Saori, Kelly, Tim, Narimatsu, Junko, Paradi-Guilford, Cecilia
Language:English
en_US
Published: World Bank, Washington, DC 2013-09
Subjects:ACCESS TO EDUCATION, ACCESS TO TECHNOLOGY, ADOPTION OF TECHNOLOGY, ADVERTISEMENTS, ADVERTISING, ANIMATION, APPLICATION DEVELOPMENT, AUTOMATION, AVERAGE WAGE, BASIC, BLOG, BROADBAND, BUSINESS CLIMATE, BUSINESS CYCLE, BUSINESS LEAD, BUSINESS MODELS, BUSINESS OPERATIONS, BUSINESS PROCESS, BUSINESS PROCESSES, BUSINESS-TO-BUSINESS, BUSINESS-TO-BUSINESS TRANSACTIONS, BUSINESSES, BUYER, CALL CENTER, CALL CENTERS, COLLEGE-EDUCATED WORKERS, COMMUNICATION TECHNOLOGIES, COMPETITIVENESS, COMPUTER PRICES, COMPUTER SYSTEMS, COMPUTERS, CONNECTIVITY, CONSUMER GOODS, CONTINGENT WORKERS, COPYRIGHT, CORE OPERATIONS, CREATING JOBS, CREDIT CARD, CREDIT CARD TRANSACTIONS, CUSTOMER SERVICE, DATA CENTERS, DATA ENTRY, DATA INTEGRITY, DATA PROCESSING, DIGITAL, DIGITAL DATA, DIGITAL DIVIDE, DIGITAL SERVICES, DIGITAL TECHNOLOGIES, DIGITIZATION, DIGITIZATION OF BUSINESS, DISPLACEMENT, DISPUTE RESOLUTION, DISTRIBUTION SYSTEM, DRIVERS, E-BUSINESS, E-BUSINESS SOLUTIONS, E-COMMERCE, E-GOVERNMENT, E-MAIL, ECONOMIC ACTIVITIES, ECONOMIC ACTIVITY, ELECTRICITY, EMPLOYMENT, EMPLOYMENT EFFECTS, EMPLOYMENT GROWTH, EMPLOYMENT IMPACT, EMPLOYMENT IMPACTS, EMPLOYMENT OPPORTUNITIES, EMPLOYMENT SERVICES, ENABLING ENVIRONMENT, ENTRY BARRIERS, EQUIPMENT, FINANCIAL SERVICES, FINANCIAL SYSTEMS, FINANCIAL TRANSACTIONS, FINDING EMPLOYMENT, FINDING JOBS, FINDING WORK, FUNCTIONALITIES, GLOBAL ECONOMY, GLOBAL MARKET, GLOBAL MARKETS, GLOBALIZATION, GROWTH PATH, GROWTH STRATEGIES, HARDWARE, HEALTH INSURANCE, HUMAN CAPITAL, ICT, IMAGES, INCOME EARNING, INFORMAL SECTOR, INFORMATION GAPS, INFORMATION SOCIETY, INFORMATION TECHNOLOGY, INNOVATION, INNOVATIONS, INTERFACES, INTERNATIONAL BUSINESS, INTERNATIONAL TELECOMMUNICATION, INTERNATIONAL TELECOMMUNICATIONS, INTERNET SERVICE PROVIDERS, IT SERVICES, JOB CREATION, JOB LOSSES, JOB OFFERS, JOB SEARCH, JOB SEARCH PROCESS, JOB SEARCHES, JOB SECURITY, JOB SEEKERS, JOB SKILLS, JOB VACANCIES, JOBS, KNOWLEDGE ECONOMY, KNOWLEDGE PRODUCTS, LABOR COSTS, LABOR FORCE, LABOR MARKET, LABOR MARKETS, LABOR MOBILITY, LABOR PRODUCTIVITY, LABOR REGULATIONS, LICENSES, LIMITED ACCESS, LOCAL LABOR MARKETS, LONG-TERM EMPLOYMENT, LONG-TERM EMPLOYMENT IMPACT, LOW EMPLOYMENT, MANPOWER, MANUFACTURING, MARKET DEMANDS, MARKET RESEARCH, MARKETING, MARKETPLACES, MATERIAL, MEDIUM ENTERPRISES, MESSAGING, MINIMUM WAGE, MOBILE APPLICATION, MOBILE APPLICATIONS, MOBILE DEVICES, MOBILE NETWORK, MOBILE NETWORKS, MOBILE PHONE, MOBILE PHONES, MOBILE TELEPHONE, MOBILE TELEPHONES, NETWORKS, OLDER WORKERS, ONLINE DISCUSSIONS, ONLINE RETAILER, ONLINE TRAINING, ONLINE TRANSACTIONS, OUTSOURCING, PAYMENT SYSTEMS, PDF, PEER-TO-PEER, PEOPLE WITH DISABILITIES, PERSONAL COMPUTER, PHOTO, PRIMARY SOURCE, PRIVATE EMPLOYMENT, PRIVATE PROVISION, PRIVATE SECTORS, PRODUCTIVITY, PRODUCTIVITY GAINS, PRODUCTIVITY GROWTH, PRODUCTIVITY IMPROVEMENTS, QUALITY MANAGEMENT, QUERIES, R&D, RADIO, REGULATORY SYSTEMS, RESULT, RESULTS, RETIREMENT, RSS, SALES CHANNEL, SEARCH, SEARCHES, SEMICONDUCTOR, SERVER, SERVER CONSOLIDATION, SERVICE SECTOR, SILICON, SKILLED EMPLOYEES, SKILLED LABOR, SKILLED WORKERS, SKILLED WORKFORCE, SKILLS DEVELOPMENT, SMART PHONES, SOCIAL SERVICES, SOFTWARE DEVELOPMENT, SOFTWARE PROGRAM, SOFTWARE PROGRAMMING, SUPPLY CHAIN, SUPPLY CHAINS, SYSTEMS INTEGRATION, TECHNOLOGICAL ADVANCES, TELECOMMUNICATION, TELECOMMUNICATIONS, TELECOMMUNICATIONS COMPANIES, TELECOMMUNICATIONS COMPANY, TELECOMMUNICATIONS NETWORKS, TELEPHONE, TELEPHONE SERVICES, TEMPORARY EMPLOYMENT, TOTAL EMPLOYMENT, TRADITIONAL BUSINESS, TRAINING PROGRAMS, TRANSACTION, TRANSLATION, TRANSPORT SYSTEMS, TURNAROUND TIME, UNEMPLOYED, UNEMPLOYMENT, USER, USERS, USES, VALUE CHAINS, VERIFICATION, VIDEO, VIRTUAL ORGANIZATION, WEB, WEB PROGRAMMING, WEB SERVICE, WEB SITES, WIRELESS, WIRELESS TECHNOLOGIES, WORK EXPERIENCE, WORKER, WORKERS,
Online Access:http://documents.worldbank.org/curated/en/2013/09/18221189/connecting-work-information-communication-technologies-help-expand-employment-opportunities
https://hdl.handle.net/10986/16243
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