Does Greater Accountability Improve the Quality of Delivery of Public Services? Evidence from Uganda

While the importance of corruption as a possible impediment to foreign investment in an international context is now well realized, it is not clear to what extent corruption affects, either directly through bribe-taking or indirectly through inadequate quality of public services, the level of economic activity by domestic entrepreneurs. Using a large survey from Uganda, the authors show that domestic and foreign entrepreneurs, government officials, and households are unanimous in highlighting the pervasiveness and importance of corruption. Efforts to establish institutions to deal with corrupt practices have not been matched by public education on the proper procedures. The fact that such lack of knowledge on procedures to report corruption increases households' risk of being subject to bribery and significantly reduces the quality of public service delivery leads the authors to conclude that improved accountability will be important to reduce the incidence of corruption and improve delivery of public services.

Bibliographic Details

Main Authors:	Mpuga, Paul, Deininger, Klaus
Language:	English en_US
Published:	World Bank, Washington, D.C. 2004-04
Subjects:	ACCOUNTABILITY, ADMINISTRATIVE CONTROLS, ANTI- CORRUPTION, ANTI-CORRUPTION, AUTHORITY, BRIBERY, BRIBES, BUREAUCRACY, BUSINESS DEVELOPMENT, CAPACITY BUILDING, CENTRAL GOVERNMENT, COMPLAINTS, CONSENSUS, CORRUPT OFFICIALS, CORRUPT PRACTICES, CORRUPTION, CORRUPTION IN GOVERNMENT, CORRUPTION ISSUES, CORRUPTION PERCEPTION, CORRUPTION PERCEPTION INDEX, CRITICAL IMPORTANCE, DIRECT INVESTMENT, DISTRICTS, ECONOMIC ACTIVITY, ECONOMIC DEVELOPMENT, ECONOMIC GROWTH, EDUCATIONAL ATTAINMENT, EMBEZZLEMENT, ENFORCEMENT MECHANISM, ETHICS, EXPENDITURE, EXTORTION, FIGURES, FINANCIAL INSTITUTIONS, FINANCIAL MARKETS, FOREIGN DIRECT INVESTMENT, FOREIGN INVESTMENT, FOREIGN INVESTORS, FRAUD, GOOD GOVERNANCE, GOVERNANCE ENVIRONMENT, GOVERNMENT DEPARTMENT, GOVERNMENT DEPARTMENTS, GOVERNMENT INSTITUTIONS, GOVERNMENT OFFICIALS, GOVERNMENT REVENUE, GOVERNMENT SPENDING, INCOME, INCOME DISTRIBUTION, INFORMAL ECONOMY, INSTITUTIONAL FRAMEWORK, INSTITUTIONAL QUALITY, INSTITUTIONAL REFORMS, INTEGRITY, INTERVIEWING, INTERVIEWS, INVESTMENT CLIMATE, JUDICIARY, LACK OF TRANSPARENCY, LAWS, LEGAL SYSTEM, LEGITIMACY, LOCAL COUNCILS, LOCAL GOVERNMENTS, MASS MEDIA, MINISTERS, MINISTRIES OF FINANCE, MINISTRY OF FINANCE, NATIONAL INTEGRITY, NATIONAL LEVEL, NATURAL RESOURCES, PARLIAMENT, POLICY UNCERTAINTY, POLITICAL ECONOMY, PRIMARY EDUCATION, PROPERTY RIGHTS, PUBLIC FUNDS, PUBLIC INSTITUTIONS, PUBLIC INVESTMENT, PUBLIC OFFICIALS, PUBLIC SECTOR, PUBLIC SERVICE, PUBLIC SERVICE DELIVERY, PUBLIC SERVICE PROVISION, PUBLIC SPENDING, REGULATORY INTERVENTION, REGULATORY INTERVENTIONS, REPRESENTATIVES, RESOURCE MOBILIZATION, SOFT BUDGET CONSTRAINTS, TAX BASE, TAXATION, TRANSPARENCY, TRANSPARENT MECHANISMS, TRANSPARENT PROCEDURES, VILLAGE CORRUPTION, PAYOFFS, PUBLIC SERVICES, ENTREPRENEURS, PUBLIC EDUCATION,
Online Access:	http://documents.worldbank.org/curated/en/2004/04/3574480/greater-accountability-improve-quality-delivery-public-services-evidence-uganda https://hdl.handle.net/10986/14301
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