Philippines : Filipino Report Card on Pro-Poor Services

The Report Card is a means by which citizens can provide credible and collective feedback to public agencies about their performance. It brings forth information on users' awareness, access, use, and satisfaction with public services. It is an important follow-up to the World Bank's Poverty Assessment for the Philippines. It complements the expert analyses and findings in the Poverty Assessment with a "bottom-up" assessment of pro-poor services in five key areas: health care, elementary education, water supply, housing, and subsidized rice distribution.The Report Card identifies the key constraints that Filipinos face in assessing public services, their appraisals of the quality and adequacy of public services, and the treatment they reeive in their interactions with service providers, especially government officials. It offers several recommendations on sector and sub-sector policies, strategies and programs to address constraints and improve service delivery, especially to the poor and under-served areas and groups. the Report Card is based on a national client satisfaction survey undertaken by the World Bank in collaboration with the Social Weather Stations (SWS), a survey research organization in the Philippines that is independent, non-partisan, and credible.

Bibliographic Details

Main Author:	World Bank
Language:	English en_US
Published:	Washington, DC 2001-05-30
Subjects:	ACCIDENTS, ANALYTICAL WORK, CIVIL SOCIETY, CLIENT FEEDBACK, CLIENT SATISFACTION, COMMUNITIES, COST OF MEDICAL CARE, CROSS-SUBSIDIES, CURRENCY UNIT, DEVELOPMENT PARTNERS, DEVELOPMENT PROGRAMME, DEVELOPMENT STRATEGY, DEVELOPMENT STUDIES, ECONOMIC COOPERATION, ECONOMIC DEVELOPMENT, EXPENDITURE MODULE, EXPENDITURES, FAMILIES, FOOD SECURITY, GIRLS, GOVERNMENT FINANCING, HEALTH CARE, HEALTH CARE PROVIDERS, HEALTH CENTER, HEALTH CENTERS, HEALTH EXPENDITURES, HEALTH INSURANCE, HEALTH INSURANCE COVERAGE, HEALTH SECTOR, HEALTH SERVICES, HOMES, HOSPITALS, HOUSE CONNECTIONS, HOUSEHOLD CHARACTERISTICS, HOUSEHOLD EXPENDITURES, HOUSEHOLD HEAD, HOUSEHOLDS, HOUSING, INCOME, INCOME HOUSEHOLDS, INFANT MORTALITY, INSTITUTIONALIZATION, INSURANCE, LENDING PROGRAM, LOCAL LANGUAGES, LOCAL WATER, LOCAL WATER UTILITIES, LOW-INCOME HOUSEHOLDS, MEDIA, MEDICAL EXPENSES, MEDICINES, METROPOLITAN WATERWORKS, MORTALITY RATE, MORTALITY RATES, NATIONAL AVERAGE, NATIONAL STATISTICS OFFICE, NATIONAL WATER RESOURCES, OCCUPANCY, PARENTS, POLICY MAKERS, POOR HOUSEHOLDS, POOR PEOPLE, POPULATION GROUPS, POTABLE WATER, POVERTY ALLEVIATION, POVERTY ASSESSMENT, POVERTY INDICATORS, POVERTY REDUCTION, PRIMARY HEALTH CARE, PRIVATE COMPANIES, PRIVATE SECTOR, PROVINCIAL WATER, PROVINCIAL WATER UTILITIES, PUBLIC AGENCIES, PUBLIC EDUCATION, PUBLIC EXPENDITURES, PUBLIC FUNDS, PUBLIC HEALTH, PUBLIC SERVICES, PUBLIC WORKS, QUANTITATIVE POVERTY, RURAL AREAS, RURAL COMMUNITIES, RURAL HOUSEHOLDS, RURAL RESIDENTS, SAMPLE SIZE, SCHOOL HEALTH, SCHOOL HEALTH CARE, SCHOOLS, SECONDARY DATA, SECONDARY INFORMATION, SERVICE DELIVERY, SERVICE PROVIDERS, SERVICE PROVISION, SERVICE QUALITY, SERVICE STANDARDS, SETTLEMENTS, SEWERAGE SYSTEM, SHELTER, SOCIAL CAPITAL, SOCIAL DEVELOPMENT, SOCIAL ISSUES, SOCIAL SECURITY, SOCIAL SERVICES, SOCIAL WELFARE, SURVEY QUESTIONNAIRE, TASK TEAM LEADER, TEACHER PERFORMANCE, TECHNICAL ASSISTANCE, URBAN AREAS, URBAN DEVELOPMENT, URBAN HOUSEHOLDS, URBAN POOR, URBAN RESIDENTS, URBAN WATER, WATER COMPANY, WATER CONSUMPTION, WATER DISTRICT, WATER QUALITY, WATER RESOURCES, WATER SERVICE, WATER SERVICES, WATER SUPPLY, WATER SUPPLY SERVICES, WELLS,
Online Access:	http://documents.worldbank.org/curated/en/2001/05/1346405/philippines-filipino-report-card-pro-poor-services https://hdl.handle.net/10986/14022
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