Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress
This note aims to provide project teams with a better understanding of grievance redress mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders inquiries, suggestions, concerns, and complaints. Grievance redress systems can be designed to function at the project, sector, and country levels; this note focuses primarily on the project level. The GRM framework presented here is equally applicable to both basic grievance redress systems and those that are oriented to advanced information technology.
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dig-okr-10986125242021-04-23T14:03:02Z Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress World Bank ACCOUNTABILITY ANTICORRUPTION BENEFICIARIES BROADCASTS CIVIL SOCIETY COMMUNITIES COMMUNITY MEMBERS COMMUNITY PARTICIPATION COMPETITIVENESS COMPLAINT COMPLAINTS COMPLEXITY CORRUPT CORRUPT PRACTICES CORRUPTION E-MAIL E-MAIL ADDRESS ENGINEER ENGINEERS FRAUD GOOD GOVERNANCE GOVERNMENT OFFICES HUMAN RESOURCE IDENTITY INCOME INFORMATION SYSTEM INFORMATION TECHNOLOGY INPUT MONITORING INSIGHTS INTEGRITY INTERNAL PROCESSES INVESTIGATION INVESTIGATIONS INVESTIGATORS JUDICIAL REVIEW JUDICIAL SYSTEMS LEARNING MEDIA OPERATING ENVIRONMENT OPERATIONAL EFFICIENCY PMU PROCESS CHANGES PROCUREMENT PROGRAMS PROJECT BENEFICIARIES PROJECT MANAGEMENT PROJECT MANAGEMENT UNIT PROJECT MONITORING PUBLIC ADMINISTRATION QUERIES QUERY RADIO REAL-TIME DATA RESULT RESULTS SANCTIONS SERVICE DELIVERY SMS SOCIAL DEVELOPMENT SOCIAL INCLUSION SOCIAL SUSTAINABILITY SUPERVISION TELEPHONE TIME PERIOD TRACKING SYSTEM TRANSPARENCY UNIQUE ID USERS USES VALUE CHAIN VARIETY VERIFICATION WEB This note aims to provide project teams with a better understanding of grievance redress mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders inquiries, suggestions, concerns, and complaints. Grievance redress systems can be designed to function at the project, sector, and country levels; this note focuses primarily on the project level. The GRM framework presented here is equally applicable to both basic grievance redress systems and those that are oriented to advanced information technology. 2013-02-26T23:52:24Z 2013-02-26T23:52:24Z 2012-01 http://documents.worldbank.org/curated/en/2012/01/16306144/feedback-matters-designing-effective-grievance-redress-mechanisms-bank-financed-project-vol-1-2-part-1-theory-grievance-redress http://hdl.handle.net/10986/12524 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank Washington, DC Economic & Sector Work :: Policy Note Economic & Sector Work |
| institution |
Banco Mundial |
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DSpace |
| country |
Estados Unidos |
| countrycode |
US |
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Bibliográfico |
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En linea |
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dig-okr |
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biblioteca |
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America del Norte |
| libraryname |
Biblioteca del Banco Mundial |
| language |
English en_US |
| topic |
ACCOUNTABILITY ANTICORRUPTION BENEFICIARIES BROADCASTS CIVIL SOCIETY COMMUNITIES COMMUNITY MEMBERS COMMUNITY PARTICIPATION COMPETITIVENESS COMPLAINT COMPLAINTS COMPLEXITY CORRUPT CORRUPT PRACTICES CORRUPTION E-MAIL ADDRESS ENGINEER ENGINEERS FRAUD GOOD GOVERNANCE GOVERNMENT OFFICES HUMAN RESOURCE IDENTITY INCOME INFORMATION SYSTEM INFORMATION TECHNOLOGY INPUT MONITORING INSIGHTS INTEGRITY INTERNAL PROCESSES INVESTIGATION INVESTIGATIONS INVESTIGATORS JUDICIAL REVIEW JUDICIAL SYSTEMS LEARNING MEDIA OPERATING ENVIRONMENT OPERATIONAL EFFICIENCY PMU PROCESS CHANGES PROCUREMENT PROGRAMS PROJECT BENEFICIARIES PROJECT MANAGEMENT PROJECT MANAGEMENT UNIT PROJECT MONITORING PUBLIC ADMINISTRATION QUERIES QUERY RADIO REAL-TIME DATA RESULT RESULTS SANCTIONS SERVICE DELIVERY SMS SOCIAL DEVELOPMENT SOCIAL INCLUSION SOCIAL SUSTAINABILITY SUPERVISION TELEPHONE TIME PERIOD TRACKING SYSTEM TRANSPARENCY UNIQUE ID USERS USES VALUE CHAIN VARIETY VERIFICATION WEB ACCOUNTABILITY ANTICORRUPTION BENEFICIARIES BROADCASTS CIVIL SOCIETY COMMUNITIES COMMUNITY MEMBERS COMMUNITY PARTICIPATION COMPETITIVENESS COMPLAINT COMPLAINTS COMPLEXITY CORRUPT CORRUPT PRACTICES CORRUPTION E-MAIL ADDRESS ENGINEER ENGINEERS FRAUD GOOD GOVERNANCE GOVERNMENT OFFICES HUMAN RESOURCE IDENTITY INCOME INFORMATION SYSTEM INFORMATION TECHNOLOGY INPUT MONITORING INSIGHTS INTEGRITY INTERNAL PROCESSES INVESTIGATION INVESTIGATIONS INVESTIGATORS JUDICIAL REVIEW JUDICIAL SYSTEMS LEARNING MEDIA OPERATING ENVIRONMENT OPERATIONAL EFFICIENCY PMU PROCESS CHANGES PROCUREMENT PROGRAMS PROJECT BENEFICIARIES PROJECT MANAGEMENT PROJECT MANAGEMENT UNIT PROJECT MONITORING PUBLIC ADMINISTRATION QUERIES QUERY RADIO REAL-TIME DATA RESULT RESULTS SANCTIONS SERVICE DELIVERY SMS SOCIAL DEVELOPMENT SOCIAL INCLUSION SOCIAL SUSTAINABILITY SUPERVISION TELEPHONE TIME PERIOD TRACKING SYSTEM TRANSPARENCY UNIQUE ID USERS USES VALUE CHAIN VARIETY VERIFICATION WEB |
| spellingShingle |
ACCOUNTABILITY ANTICORRUPTION BENEFICIARIES BROADCASTS CIVIL SOCIETY COMMUNITIES COMMUNITY MEMBERS COMMUNITY PARTICIPATION COMPETITIVENESS COMPLAINT COMPLAINTS COMPLEXITY CORRUPT CORRUPT PRACTICES CORRUPTION E-MAIL ADDRESS ENGINEER ENGINEERS FRAUD GOOD GOVERNANCE GOVERNMENT OFFICES HUMAN RESOURCE IDENTITY INCOME INFORMATION SYSTEM INFORMATION TECHNOLOGY INPUT MONITORING INSIGHTS INTEGRITY INTERNAL PROCESSES INVESTIGATION INVESTIGATIONS INVESTIGATORS JUDICIAL REVIEW JUDICIAL SYSTEMS LEARNING MEDIA OPERATING ENVIRONMENT OPERATIONAL EFFICIENCY PMU PROCESS CHANGES PROCUREMENT PROGRAMS PROJECT BENEFICIARIES PROJECT MANAGEMENT PROJECT MANAGEMENT UNIT PROJECT MONITORING PUBLIC ADMINISTRATION QUERIES QUERY RADIO REAL-TIME DATA RESULT RESULTS SANCTIONS SERVICE DELIVERY SMS SOCIAL DEVELOPMENT SOCIAL INCLUSION SOCIAL SUSTAINABILITY SUPERVISION TELEPHONE TIME PERIOD TRACKING SYSTEM TRANSPARENCY UNIQUE ID USERS USES VALUE CHAIN VARIETY VERIFICATION WEB ACCOUNTABILITY ANTICORRUPTION BENEFICIARIES BROADCASTS CIVIL SOCIETY COMMUNITIES COMMUNITY MEMBERS COMMUNITY PARTICIPATION COMPETITIVENESS COMPLAINT COMPLAINTS COMPLEXITY CORRUPT CORRUPT PRACTICES CORRUPTION E-MAIL ADDRESS ENGINEER ENGINEERS FRAUD GOOD GOVERNANCE GOVERNMENT OFFICES HUMAN RESOURCE IDENTITY INCOME INFORMATION SYSTEM INFORMATION TECHNOLOGY INPUT MONITORING INSIGHTS INTEGRITY INTERNAL PROCESSES INVESTIGATION INVESTIGATIONS INVESTIGATORS JUDICIAL REVIEW JUDICIAL SYSTEMS LEARNING MEDIA OPERATING ENVIRONMENT OPERATIONAL EFFICIENCY PMU PROCESS CHANGES PROCUREMENT PROGRAMS PROJECT BENEFICIARIES PROJECT MANAGEMENT PROJECT MANAGEMENT UNIT PROJECT MONITORING PUBLIC ADMINISTRATION QUERIES QUERY RADIO REAL-TIME DATA RESULT RESULTS SANCTIONS SERVICE DELIVERY SMS SOCIAL DEVELOPMENT SOCIAL INCLUSION SOCIAL SUSTAINABILITY SUPERVISION TELEPHONE TIME PERIOD TRACKING SYSTEM TRANSPARENCY UNIQUE ID USERS USES VALUE CHAIN VARIETY VERIFICATION WEB World Bank Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress |
| description |
This note aims to provide project teams
with a better understanding of grievance redress mechanisms
(GRMs) so that they can help borrowers design GRMs that
effectively collect and respond to stakeholders inquiries,
suggestions, concerns, and complaints. Grievance redress
systems can be designed to function at the project, sector,
and country levels; this note focuses primarily on the
project level. The GRM framework presented here is equally
applicable to both basic grievance redress systems and those
that are oriented to advanced information technology. |
| format |
Economic & Sector Work :: Policy Note |
| topic_facet |
ACCOUNTABILITY ANTICORRUPTION BENEFICIARIES BROADCASTS CIVIL SOCIETY COMMUNITIES COMMUNITY MEMBERS COMMUNITY PARTICIPATION COMPETITIVENESS COMPLAINT COMPLAINTS COMPLEXITY CORRUPT CORRUPT PRACTICES CORRUPTION E-MAIL ADDRESS ENGINEER ENGINEERS FRAUD GOOD GOVERNANCE GOVERNMENT OFFICES HUMAN RESOURCE IDENTITY INCOME INFORMATION SYSTEM INFORMATION TECHNOLOGY INPUT MONITORING INSIGHTS INTEGRITY INTERNAL PROCESSES INVESTIGATION INVESTIGATIONS INVESTIGATORS JUDICIAL REVIEW JUDICIAL SYSTEMS LEARNING MEDIA OPERATING ENVIRONMENT OPERATIONAL EFFICIENCY PMU PROCESS CHANGES PROCUREMENT PROGRAMS PROJECT BENEFICIARIES PROJECT MANAGEMENT PROJECT MANAGEMENT UNIT PROJECT MONITORING PUBLIC ADMINISTRATION QUERIES QUERY RADIO REAL-TIME DATA RESULT RESULTS SANCTIONS SERVICE DELIVERY SMS SOCIAL DEVELOPMENT SOCIAL INCLUSION SOCIAL SUSTAINABILITY SUPERVISION TELEPHONE TIME PERIOD TRACKING SYSTEM TRANSPARENCY UNIQUE ID USERS USES VALUE CHAIN VARIETY VERIFICATION WEB |
| author |
World Bank |
| author_facet |
World Bank |
| author_sort |
World Bank |
| title |
Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress |
| title_short |
Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress |
| title_full |
Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress |
| title_fullStr |
Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress |
| title_full_unstemmed |
Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress |
| title_sort |
feedback matters : designing effective grievance redress mechanisms for bank-financed projects, part 1. the theory of grievance redress |
| publisher |
Washington, DC |
| publishDate |
2012-01 |
| url |
http://documents.worldbank.org/curated/en/2012/01/16306144/feedback-matters-designing-effective-grievance-redress-mechanisms-bank-financed-project-vol-1-2-part-1-theory-grievance-redress http://hdl.handle.net/10986/12524 |
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AT worldbank feedbackmattersdesigningeffectivegrievanceredressmechanismsforbankfinancedprojectspart1thetheoryofgrievanceredress |
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