Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress

This note aims to provide project teams with a better understanding of grievance redress mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders inquiries, suggestions, concerns, and complaints. Grievance redress systems can be designed to function at the project, sector, and country levels; this note focuses primarily on the project level. The GRM framework presented here is equally applicable to both basic grievance redress systems and those that are oriented to advanced information technology.

Bibliographic Details

Main Author:	World Bank
Format:	Policy Note biblioteca
Language:	English en_US
Published:	Washington, DC 2012-01
Subjects:	ACCOUNTABILITY, ANTICORRUPTION, BENEFICIARIES, BROADCASTS, CIVIL SOCIETY, COMMUNITIES, COMMUNITY MEMBERS, COMMUNITY PARTICIPATION, COMPETITIVENESS, COMPLAINT, COMPLAINTS, COMPLEXITY, CORRUPT, CORRUPT PRACTICES, CORRUPTION, E-MAIL, E-MAIL ADDRESS, ENGINEER, ENGINEERS, FRAUD, GOOD GOVERNANCE, GOVERNMENT OFFICES, HUMAN RESOURCE, IDENTITY, INCOME, INFORMATION SYSTEM, INFORMATION TECHNOLOGY, INPUT MONITORING, INSIGHTS, INTEGRITY, INTERNAL PROCESSES, INVESTIGATION, INVESTIGATIONS, INVESTIGATORS, JUDICIAL REVIEW, JUDICIAL SYSTEMS, LEARNING, MEDIA, OPERATING ENVIRONMENT, OPERATIONAL EFFICIENCY, PMU, PROCESS CHANGES, PROCUREMENT, PROGRAMS, PROJECT BENEFICIARIES, PROJECT MANAGEMENT, PROJECT MANAGEMENT UNIT, PROJECT MONITORING, PUBLIC ADMINISTRATION, QUERIES, QUERY, RADIO, REAL-TIME DATA, RESULT, RESULTS, SANCTIONS, SERVICE DELIVERY, SMS, SOCIAL DEVELOPMENT, SOCIAL INCLUSION, SOCIAL SUSTAINABILITY, SUPERVISION, TELEPHONE, TIME PERIOD, TRACKING SYSTEM, TRANSPARENCY, UNIQUE ID, USERS, USES, VALUE CHAIN, VARIETY, VERIFICATION, WEB,
Online Access:	http://documents.worldbank.org/curated/en/2012/01/16306144/feedback-matters-designing-effective-grievance-redress-mechanisms-bank-financed-project-vol-1-2-part-1-theory-grievance-redress http://hdl.handle.net/10986/12524
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