Utility Benchmarking : Public Reporting of Service Performance
In some countries regulators routinely publish indicators of utility service performance through the local media. Exposing the "worst in class" has proven to be a powerful way of pressuring utilities to provide better services to consumers. This Note reviews the requirements for effective benchmarking: choosing indicators that are unambiguous and verifiable, consistent with long-term incentives for good performance, and easy for the public to understand.
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| Main Authors: | , |
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| Language: | English |
| Published: |
World Bank, Washington, DC
2001-03
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| Subjects: | CITIZEN GROUPS, CIVIL SOCIETY, ECONOMIC VALUE, EFFECTIVE USE, EFFLUENT DISCHARGE STANDARDS, EFFLUENTS, ENVIRONMENTAL IMPACT, ENVIRONMENTAL PERFORMANCE, FINANCING, INVESTMENT, POLLUTION, POLLUTION ABATEMENT, PRIVATE SECTOR, PUMPING, REGULATORY AGENCY, SANITATION UTILITIES, SECTORAL PERFORMANCE, SERVICE PROVIDER, SERVICE PROVIDERS, SERVICE QUALITY, SEWAGE TREATMENT, SEWERAGE COMPANIES, SEWERAGE SERVICE, TOWN, UTILITIES, WATER QUALITY, WATER SECTOR, WATER SUPPLY, WATER UTILITIES, WATER UTILITY BENCHMARK, PERFORMANCE INDICATORS, QUALITY OF SERVICE, DISCLOSURE OF INFORMATION, CONFLICT OF INTERESTS, INTEREST GROUPS, PUBLIC INFORMATION, |
| Online Access: | http://documents.worldbank.org/curated/en/2001/03/1346423/utility-benchmarking-public-reporting-service-performance https://hdl.handle.net/10986/11388 |
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