The evolution of call centres and the implications for service quality and workforce management in Mexico

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Bibliographic Details
Main Authors: Hualde, Alfredo, Micheli, Jordy
Format: Texto biblioteca
Language:English
Published: 2016
Subjects:COMERCIO DE SERVICIOS, EMPRESAS COMERCIALES, EMPLEO, ADMINISTRACION DE PERSONAL, TRADE IN SERVICES, BUSINESS ENTERPRISES, EMPLOYMENT, PERSONNEL MANAGEMENT,
Online Access:http://hdl.handle.net/11362/43205
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