The evolution of call centres and the implications for service quality and workforce management in Mexico
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Main Authors: | , |
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Format: | Texto biblioteca |
Language: | English |
Published: |
2016
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Subjects: | COMERCIO DE SERVICIOS, EMPRESAS COMERCIALES, EMPLEO, ADMINISTRACION DE PERSONAL, TRADE IN SERVICES, BUSINESS ENTERPRISES, EMPLOYMENT, PERSONNEL MANAGEMENT, |
Online Access: | http://hdl.handle.net/11362/43205 |
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