Innovations in Public Service Delivery: Issue No. 4: Predictive Analytics: Driving Improvements Using Data
Predictive analytics, although widely utilized in the private sector, still stir uncertainty and concern on the part of public sector leaders. Daily, however, some national or subnational government makes a dramatic breakthrough in how it delivers services as a result of collecting and analyzing data. This paper examines how officials can use properly analyzed historical data to look for patterns and trends to reorganize the way they deliver services, anticipate future events, and often even prevent potential problems.
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| Format: | Discussion Papers & Presentations biblioteca |
| Language: | English |
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Inter-American Development Bank
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| Subjects: | Big Data, Public Service, Information and Communication Technology, Governance, Innovation, O31 - Innovation and Invention: Processes and Incentives, H49 - Publicly Provided Goods: Other, H11 - Structure Scope and Performance of Government, predictive analytics;public innovation;information and communication technologies;public service delivery;tecnologías de la información y la comunicación;innovación en el sector público;Datos masivos;big data;predictive government;entrega de servicios públicos;análisis predictivo;gobierno predictivo;ICT, |
| Online Access: | http://dx.doi.org/10.18235/0007971 https://publications.iadb.org/en/innovations-public-service-delivery-issue-no-4-predictive-analytics-driving-improvements-using-data |
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