Social Compact in Electricity Privatization in Southeastern Turkey

About 70 percent of electricity users in Southeastern Turkey are not used to paying for electricity, partially due to the protracted situation of conflict and lack of trust between citizens and the government in the region. Historic tension throughout the 1990s caused an inability for the government to invest in electricity infrastructure and has resulted in low service quality. A large portion of consumers did not pay for electricity use at all, since full electrification of these regions did not take place until the 1980s. This has also resulted in wasteful and non-sustainable patterns of electricity use behavior. The social compact pilot implemented in two provinces in this region, Mardin and Sanliurfa, set up stakeholder committees representing urban and rural communities to forge and sustain a dialogue between the consumers and the electricity company on increased electricity payment and improved service quality. The stakeholder committees came up with a joint stakeholder committee strategic plan to address payment, service quality and communication issues. Moving forward, the electricity company will institutionalize the stakeholder committee meetings, and start implementing portions of the strategic plan, starting with an energy efficiency educational campaign and improving its grievance redress mechanism. This is the beginning of a process to increase popular trust in and dialogue with formal institutions in a region marked by a protracted conflict and a deep distrust in the state and formal institutions.

Bibliographic Details

Main Authors:	Darendeliler, Zeynep, Aydin, Cansu
Format:	Working Paper biblioteca
Language:	English en_US
Published:	World Bank, Washington, DC 2015-06-09
Subjects:	WASTE, ALTERNATIVE SOURCES OF ENERGY, EMPLOYMENT, E-MAIL, ELECTRICITY SECTOR, CUSTOMER, ENVIRONMENTAL DEGRADATION, INSTALLATION, CHAMBERS OF COMMERCE, ELECTRICITY COSTS, MATERIALS, INCOME, ACTIVITIES, ANECDOTAL EVIDENCE, GENERATION, ENERGY MARKET, FINANCIAL RESOURCES, WIND, INFORMATION, ELECTRICITY SYSTEM, MONITORING, RESERVOIRS, IMAGE, COPYRIGHT, ILLEGAL ACCESS, PRICE, VOLTAGE, TIME PERIOD, EFFICIENT USE, REGISTRY, ELECTRICITY CONSUMPTION, CUSTOMER RELATIONS, TELEVISION, DISTRIBUTION SYSTEM, ELECTRICITY BILLS, COMMUNICATIONS, CALL CENTERS, INSTITUTIONS, LINK, COMMERCE, OIL, ELECTRICITY USE, ENERGY SOURCES, TELEPHONE LINES, MONEY, DISTRIBUTION NETWORKS, TARGETS, ELECTRIFICATION, OPTIONS, WATER, IMPLEMENTATION PERIOD, ELECTRICITY PRIVATIZATION, ADVERTISEMENT, SERVICE PROVIDER, PAYMENT METHODS, ACTION PLAN, MATERIAL, NATURAL RESOURCES, SOCIAL DEVELOPMENT, CAPITAL INVESTMENTS, DIESEL OIL, RADIO, TELEPHONE, PROJECT MANAGEMENT, USERS, PHONE, ENERGY SECURITY, RELIABILITY, INFORMATION FLOW, EFFICIENT ENERGY USE, ALTERNATIVE ENERGY, UTILITIES, POWER, ELECTRICITY COMPANY, ELECTRICITY, SOLID WASTE, URBAN CENTERS, NETWORKS, FAX, HYDROPOWER, ELECTRICITY GENERATION, POWER LINES, END-USERS, PRIVATE SECTOR, DISTRIBUTION COMPANY, ENERGY USE, ENVIRONMENT, ELECTRICITY INFRASTRUCTURE, QUERIES, ENERGY PRODUCTION, ELECTRICITY USAGE, ADMINISTRATION, ENERGY EFFICIENCY, RESULT, ELECTRICITY PRICES, ECONOMIC DEVELOPMENT, LAND, SECURITY, HOUSEHOLD ELECTRICITY CONSUMPTION, LICENSES, ELECTRICITY PRICING, INVESTMENT, NETWORK, HUMAN RESOURCES, ACCESS TO SERVICES, ENERGY DEVELOPMENT, TARIFF, UTILITY COMPANY, IMPLEMENTATION PROCESS, INNOVATION, HYDROPOWER GENERATION, INVESTMENTS, EFFICIENT USE OF ENERGY, CHAMBER OF COMMERCE, COMMUNICATION, CUSTOMER SATISFACTION, RENEWABLE ENERGY, CUSTOMERS, INTERFACE, COMMUNICATION STRATEGY, DATABASE, ELECTRICITY DISTRIBUTION, CUSTOMER SERVICES, DIESEL, ADVERTISEMENTS, TARGET, PRICES, APPROACH, USER, SERVICE PROVIDERS, ENERGY,
Online Access:	http://documents.worldbank.org/curated/en/2015/06/24604935/social-compact-electricity-privatization-southeastern-turkey-building-dialogue-consensus-between-citizens-electricity-company-towards-improved-cost-recovery-service https://hdl.handle.net/10986/22354
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