Gender and experiences of retaliation
Given the idiosyncrasies of call center work, its impact on the lives of employees and their possible reactions, we analyzed what forms of retaliation can occur in such an environment by considering gender. We performed qualitative descriptive research. We have interviewed 20 call center agents (9 men and 11 women) in Belo Horizonte, the capital city of Minas Gerais state, in Brazil. We fully transcribed all interviews and subjected the data to discourse analysis (the French approach). The results showed that in this case, there was no gender difference regarding perceived unfairness. Thus, workers of both genders often retaliate and consider their actions to be reasonable.
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Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve
2018
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oai:scielo:S2182-845820180002000062019-02-18Gender and experiences of retaliationPaiva,Kely César Martins deIrigaray,Hélio Arthur ReisMacedo,Mariana BranquinhoFerreira,Jesuína Maria PereiraMageste,Gizelle SouzaDutra,Michelle Regina Santana Retaliation gender call center Given the idiosyncrasies of call center work, its impact on the lives of employees and their possible reactions, we analyzed what forms of retaliation can occur in such an environment by considering gender. We performed qualitative descriptive research. We have interviewed 20 call center agents (9 men and 11 women) in Belo Horizonte, the capital city of Minas Gerais state, in Brazil. We fully transcribed all interviews and subjected the data to discourse analysis (the French approach). The results showed that in this case, there was no gender difference regarding perceived unfairness. Thus, workers of both genders often retaliate and consider their actions to be reasonable.info:eu-repo/semantics/openAccessEscola Superior de Gestão, Hotelaria e Turismo da Universidade do AlgarveTourism & Management Studies v.14 n.2 20182018-06-01info:eu-repo/semantics/articletext/htmlhttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000200006en10.18089/tms.2018.14206 |
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Paiva,Kely César Martins de Irigaray,Hélio Arthur Reis Macedo,Mariana Branquinho Ferreira,Jesuína Maria Pereira Mageste,Gizelle Souza Dutra,Michelle Regina Santana |
| spellingShingle |
Paiva,Kely César Martins de Irigaray,Hélio Arthur Reis Macedo,Mariana Branquinho Ferreira,Jesuína Maria Pereira Mageste,Gizelle Souza Dutra,Michelle Regina Santana Gender and experiences of retaliation |
| author_facet |
Paiva,Kely César Martins de Irigaray,Hélio Arthur Reis Macedo,Mariana Branquinho Ferreira,Jesuína Maria Pereira Mageste,Gizelle Souza Dutra,Michelle Regina Santana |
| author_sort |
Paiva,Kely César Martins de |
| title |
Gender and experiences of retaliation |
| title_short |
Gender and experiences of retaliation |
| title_full |
Gender and experiences of retaliation |
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Gender and experiences of retaliation |
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Gender and experiences of retaliation |
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gender and experiences of retaliation |
| description |
Given the idiosyncrasies of call center work, its impact on the lives of employees and their possible reactions, we analyzed what forms of retaliation can occur in such an environment by considering gender. We performed qualitative descriptive research. We have interviewed 20 call center agents (9 men and 11 women) in Belo Horizonte, the capital city of Minas Gerais state, in Brazil. We fully transcribed all interviews and subjected the data to discourse analysis (the French approach). The results showed that in this case, there was no gender difference regarding perceived unfairness. Thus, workers of both genders often retaliate and consider their actions to be reasonable. |
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Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve |
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2018 |
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http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000200006 |
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