The usefulness of user testing methods in identifying problems on university websites

The usefulness of user testing methods in identifying problems on university websites

This paper aims to investigate the usefulness of three user testing methods (observation, and using both quantitative and qualitative data from a post-test questionnaire) in terms of their ability or inability to find specific usability problems on university websites. The results showed that observation was the best method, compared to the other two, in identifying large numbers of major and minor usability problems on university websites. The results also showed that employing qualitative data from a post-test questionnaire was a useful complementary method since this identified additional usability problems that were not identified by the observation method. However, the results showed that the quantitative data from the post-test questionnaire were inaccurate and ineffective in terms of identifying usability problems on such websites.

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Main Author: Hasan,Layla
Format: Digital revista
Language:English
Published: TECSI Laboratório de Tecnologia e Sistemas de Informação - FEA/USP 2014
Online Access:http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1807-17752014000200229
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spelling oai:scielo:S1807-177520140002002292015-09-11The usefulness of user testing methods in identifying problems on university websitesHasan,Layla Usefulness user testing methods university websites usability comparison This paper aims to investigate the usefulness of three user testing methods (observation, and using both quantitative and qualitative data from a post-test questionnaire) in terms of their ability or inability to find specific usability problems on university websites. The results showed that observation was the best method, compared to the other two, in identifying large numbers of major and minor usability problems on university websites. The results also showed that employing qualitative data from a post-test questionnaire was a useful complementary method since this identified additional usability problems that were not identified by the observation method. However, the results showed that the quantitative data from the post-test questionnaire were inaccurate and ineffective in terms of identifying usability problems on such websites.info:eu-repo/semantics/openAccessTECSI Laboratório de Tecnologia e Sistemas de Informação - FEA/USPJISTEM - Journal of Information Systems and Technology Management v.11 n.2 20142014-08-01info:eu-repo/semantics/articletext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S1807-17752014000200229en10.4301/S1807-17752014000200002
institution SCIELO
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country Brasil
countrycode BR
component Revista
access En linea
databasecode rev-scielo-br
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region America del Sur
libraryname SciELO
language English
format Digital
author Hasan,Layla
spellingShingle Hasan,Layla
The usefulness of user testing methods in identifying problems on university websites
author_facet Hasan,Layla
author_sort Hasan,Layla
title The usefulness of user testing methods in identifying problems on university websites
title_short The usefulness of user testing methods in identifying problems on university websites
title_full The usefulness of user testing methods in identifying problems on university websites
title_fullStr The usefulness of user testing methods in identifying problems on university websites
title_full_unstemmed The usefulness of user testing methods in identifying problems on university websites
title_sort usefulness of user testing methods in identifying problems on university websites
description This paper aims to investigate the usefulness of three user testing methods (observation, and using both quantitative and qualitative data from a post-test questionnaire) in terms of their ability or inability to find specific usability problems on university websites. The results showed that observation was the best method, compared to the other two, in identifying large numbers of major and minor usability problems on university websites. The results also showed that employing qualitative data from a post-test questionnaire was a useful complementary method since this identified additional usability problems that were not identified by the observation method. However, the results showed that the quantitative data from the post-test questionnaire were inaccurate and ineffective in terms of identifying usability problems on such websites.
publisher TECSI Laboratório de Tecnologia e Sistemas de Informação - FEA/USP
publishDate 2014
url http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1807-17752014000200229
work_keys_str_mv AT hasanlayla theusefulnessofusertestingmethodsinidentifyingproblemsonuniversitywebsites
AT hasanlayla usefulnessofusertestingmethodsinidentifyingproblemsonuniversitywebsites
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