Impact of work aspects on communication, emotional intelligence and empathy in nursing
ABSTRACT Objective: to assess the impact of the type of contract and seniority of nursing staff on their attitudes towards communication, emotional intelligence and empathy. Methods: the instruments measuring attitudes towards communication, empathy and emotional intelligence. The study sample was composed of 450 nurses from 7 hospitals. To explore the effect of the variables studied, one-factor ANOVA test, Pearson correlations and hierarchical multiple linear regression models were performed according to the type of contract. Results: there are statistically significant differences between the variables studied according to the type of contract. More specifically, the nursing staff with permanent contract showed higher scores in the cognitive dimension of the scale attitudes towards communication. Likewise, the highest correlations were found among the dimensions of attitudes towards communication in all the groups. At the same time, seniority was positively related to emotional intelligence in the interim and negatively related to empathy in the permanent contract. Finally, regarding the regression models, it was observed that the perspective taken is the main predictor of each dimension of attitudes towards communication in all the groups, regardless of the type of contract. Conclusion: positive working conditions (job security, permanent contract and seniority) have been found to influence the communication skills in the patient-nurse relationship.
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Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo
2019
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oai:scielo:S0104-116920190001003122019-02-08Impact of work aspects on communication, emotional intelligence and empathy in nursingGiménez-Espert,María del CarmenPrado-Gascó,Vicente JavierValero-Moreno,Selene Communication Emotional Intelligence Empathy Nursing Work Satisfaction Emotional Abilities ABSTRACT Objective: to assess the impact of the type of contract and seniority of nursing staff on their attitudes towards communication, emotional intelligence and empathy. Methods: the instruments measuring attitudes towards communication, empathy and emotional intelligence. The study sample was composed of 450 nurses from 7 hospitals. To explore the effect of the variables studied, one-factor ANOVA test, Pearson correlations and hierarchical multiple linear regression models were performed according to the type of contract. Results: there are statistically significant differences between the variables studied according to the type of contract. More specifically, the nursing staff with permanent contract showed higher scores in the cognitive dimension of the scale attitudes towards communication. Likewise, the highest correlations were found among the dimensions of attitudes towards communication in all the groups. At the same time, seniority was positively related to emotional intelligence in the interim and negatively related to empathy in the permanent contract. Finally, regarding the regression models, it was observed that the perspective taken is the main predictor of each dimension of attitudes towards communication in all the groups, regardless of the type of contract. Conclusion: positive working conditions (job security, permanent contract and seniority) have been found to influence the communication skills in the patient-nurse relationship.info:eu-repo/semantics/openAccessEscola de Enfermagem de Ribeirão Preto / Universidade de São PauloRevista Latino-Americana de Enfermagem v.27 20192019-01-01info:eu-repo/semantics/articletext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-11692019000100312en10.1590/1518-8345.2933.3118 |
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Giménez-Espert,María del Carmen Prado-Gascó,Vicente Javier Valero-Moreno,Selene |
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Giménez-Espert,María del Carmen Prado-Gascó,Vicente Javier Valero-Moreno,Selene Impact of work aspects on communication, emotional intelligence and empathy in nursing |
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Giménez-Espert,María del Carmen Prado-Gascó,Vicente Javier Valero-Moreno,Selene |
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Giménez-Espert,María del Carmen |
title |
Impact of work aspects on communication, emotional intelligence and empathy in nursing |
title_short |
Impact of work aspects on communication, emotional intelligence and empathy in nursing |
title_full |
Impact of work aspects on communication, emotional intelligence and empathy in nursing |
title_fullStr |
Impact of work aspects on communication, emotional intelligence and empathy in nursing |
title_full_unstemmed |
Impact of work aspects on communication, emotional intelligence and empathy in nursing |
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impact of work aspects on communication, emotional intelligence and empathy in nursing |
description |
ABSTRACT Objective: to assess the impact of the type of contract and seniority of nursing staff on their attitudes towards communication, emotional intelligence and empathy. Methods: the instruments measuring attitudes towards communication, empathy and emotional intelligence. The study sample was composed of 450 nurses from 7 hospitals. To explore the effect of the variables studied, one-factor ANOVA test, Pearson correlations and hierarchical multiple linear regression models were performed according to the type of contract. Results: there are statistically significant differences between the variables studied according to the type of contract. More specifically, the nursing staff with permanent contract showed higher scores in the cognitive dimension of the scale attitudes towards communication. Likewise, the highest correlations were found among the dimensions of attitudes towards communication in all the groups. At the same time, seniority was positively related to emotional intelligence in the interim and negatively related to empathy in the permanent contract. Finally, regarding the regression models, it was observed that the perspective taken is the main predictor of each dimension of attitudes towards communication in all the groups, regardless of the type of contract. Conclusion: positive working conditions (job security, permanent contract and seniority) have been found to influence the communication skills in the patient-nurse relationship. |
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Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo |
publishDate |
2019 |
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http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-11692019000100312 |
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