The reasons of the nursing staff to notify adverse events

OBJECTIVE: this research aimed to understand the motivation for reporting adverse events from the perspective of nursing staff in the work environment.METHOD: qualitative study that used the phenomenology of Alfred Schutz for reference, which offers a systematic approach to understand the social aspects of human action. Data were collected by open interviews with 17 nurses and 14 technicians/assistant nurses in a university hospital.RESULTS: motivation was revealed through six categories: all types of occurrences must be reported; the incident report is an auxiliary instrument to health care provision management; the culture of punishment in transition; nurses as the agents responsible for voluntary reporting; sharing problems with higher management and achieving quality in the work process.DISCUSSION: it was unveiled that, when reporting adverse events, team members perceived themselves to be in a collaborative relationship with the institution and trusted that they would receive administrative support and professional security, which encouraged them to continue reporting. Reporting allows health care professionals to share responsibilities with managers and encourages corrective actions.FINAL CONSIDERATIONS: the study revealed the nursing staff's motivation for adverse event reporting, contributing to reflections on institutional policies aimed at patient safety in health care.

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Main Authors: Paiva,Miriam Cristina Marques da Silva de, Popim,Regina Célia, Melleiro,Marta Maria, Tronchim,Daisy Maria Rizatto, Lima,Silvana Andréa Molina, Juliani,Carmen Maria Casquel Monti
Format: Digital revista
Language:English
Published: Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo 2014
Online Access:http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-11692014000500747
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spelling oai:scielo:S0104-116920140005007472015-09-29The reasons of the nursing staff to notify adverse eventsPaiva,Miriam Cristina Marques da Silva dePopim,Regina CéliaMelleiro,Marta MariaTronchim,Daisy Maria RizattoLima,Silvana Andréa MolinaJuliani,Carmen Maria Casquel Monti Safety Risk Management Medical Errors Nursing Qualitative Research OBJECTIVE: this research aimed to understand the motivation for reporting adverse events from the perspective of nursing staff in the work environment.METHOD: qualitative study that used the phenomenology of Alfred Schutz for reference, which offers a systematic approach to understand the social aspects of human action. Data were collected by open interviews with 17 nurses and 14 technicians/assistant nurses in a university hospital.RESULTS: motivation was revealed through six categories: all types of occurrences must be reported; the incident report is an auxiliary instrument to health care provision management; the culture of punishment in transition; nurses as the agents responsible for voluntary reporting; sharing problems with higher management and achieving quality in the work process.DISCUSSION: it was unveiled that, when reporting adverse events, team members perceived themselves to be in a collaborative relationship with the institution and trusted that they would receive administrative support and professional security, which encouraged them to continue reporting. Reporting allows health care professionals to share responsibilities with managers and encourages corrective actions.FINAL CONSIDERATIONS: the study revealed the nursing staff's motivation for adverse event reporting, contributing to reflections on institutional policies aimed at patient safety in health care.info:eu-repo/semantics/openAccessEscola de Enfermagem de Ribeirão Preto / Universidade de São PauloRevista Latino-Americana de Enfermagem v.22 n.5 20142014-10-01info:eu-repo/semantics/articletext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-11692014000500747en10.1590/0104-1169.3556.2476
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country Brasil
countrycode BR
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databasecode rev-scielo-br
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libraryname SciELO
language English
format Digital
author Paiva,Miriam Cristina Marques da Silva de
Popim,Regina Célia
Melleiro,Marta Maria
Tronchim,Daisy Maria Rizatto
Lima,Silvana Andréa Molina
Juliani,Carmen Maria Casquel Monti
spellingShingle Paiva,Miriam Cristina Marques da Silva de
Popim,Regina Célia
Melleiro,Marta Maria
Tronchim,Daisy Maria Rizatto
Lima,Silvana Andréa Molina
Juliani,Carmen Maria Casquel Monti
The reasons of the nursing staff to notify adverse events
author_facet Paiva,Miriam Cristina Marques da Silva de
Popim,Regina Célia
Melleiro,Marta Maria
Tronchim,Daisy Maria Rizatto
Lima,Silvana Andréa Molina
Juliani,Carmen Maria Casquel Monti
author_sort Paiva,Miriam Cristina Marques da Silva de
title The reasons of the nursing staff to notify adverse events
title_short The reasons of the nursing staff to notify adverse events
title_full The reasons of the nursing staff to notify adverse events
title_fullStr The reasons of the nursing staff to notify adverse events
title_full_unstemmed The reasons of the nursing staff to notify adverse events
title_sort reasons of the nursing staff to notify adverse events
description OBJECTIVE: this research aimed to understand the motivation for reporting adverse events from the perspective of nursing staff in the work environment.METHOD: qualitative study that used the phenomenology of Alfred Schutz for reference, which offers a systematic approach to understand the social aspects of human action. Data were collected by open interviews with 17 nurses and 14 technicians/assistant nurses in a university hospital.RESULTS: motivation was revealed through six categories: all types of occurrences must be reported; the incident report is an auxiliary instrument to health care provision management; the culture of punishment in transition; nurses as the agents responsible for voluntary reporting; sharing problems with higher management and achieving quality in the work process.DISCUSSION: it was unveiled that, when reporting adverse events, team members perceived themselves to be in a collaborative relationship with the institution and trusted that they would receive administrative support and professional security, which encouraged them to continue reporting. Reporting allows health care professionals to share responsibilities with managers and encourages corrective actions.FINAL CONSIDERATIONS: the study revealed the nursing staff's motivation for adverse event reporting, contributing to reflections on institutional policies aimed at patient safety in health care.
publisher Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo
publishDate 2014
url http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-11692014000500747
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