Multilevel and multidimensional scale for online trust

Multilevel and multidimensional scale for online trust

This paper examines the nature of the construct of consumers' trust toward the electronic channel of their financial institution. Through a study of a total of 372 individual users of Internet banking in Spain, we have managed to develop a third-order measuring instrument that integrates a total of seven dimensions. The exploratory and confirmatory factor analyses were used to test the validation and reliability of the proposed scale. Findings provide useful information to professionals who seek to identify how customer's trust is formed in the online channel and in the financial sector.

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Main Authors: López Miguens,Maria Jesús, González Vázquez,Encarnación, Bernal Turnes,Paloma
Format: Digital revista
Language:English
Published: Fundação Getulio Vargas, Escola de Administração de Empresas de S.Paulo 2014
Online Access:http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-75902014000200006
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spelling oai:scielo:S0034-759020140002000062014-03-31Multilevel and multidimensional scale for online trustLópez Miguens,Maria JesúsGonzález Vázquez,EncarnaciónBernal Turnes,Paloma Scale trust online banking users validation This paper examines the nature of the construct of consumers' trust toward the electronic channel of their financial institution. Through a study of a total of 372 individual users of Internet banking in Spain, we have managed to develop a third-order measuring instrument that integrates a total of seven dimensions. The exploratory and confirmatory factor analyses were used to test the validation and reliability of the proposed scale. Findings provide useful information to professionals who seek to identify how customer's trust is formed in the online channel and in the financial sector.info:eu-repo/semantics/openAccessFundação Getulio Vargas, Escola de Administração de Empresas de S.PauloRevista de Administração de Empresas v.54 n.2 20142014-04-01info:eu-repo/semantics/articletext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-75902014000200006en10.1590/S0034-759020140206
institution SCIELO
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country Brasil
countrycode BR
component Revista
access En linea
databasecode rev-scielo-br
tag revista
region America del Sur
libraryname SciELO
language English
format Digital
author López Miguens,Maria Jesús
González Vázquez,Encarnación
Bernal Turnes,Paloma
spellingShingle López Miguens,Maria Jesús
González Vázquez,Encarnación
Bernal Turnes,Paloma
Multilevel and multidimensional scale for online trust
author_facet López Miguens,Maria Jesús
González Vázquez,Encarnación
Bernal Turnes,Paloma
author_sort López Miguens,Maria Jesús
title Multilevel and multidimensional scale for online trust
title_short Multilevel and multidimensional scale for online trust
title_full Multilevel and multidimensional scale for online trust
title_fullStr Multilevel and multidimensional scale for online trust
title_full_unstemmed Multilevel and multidimensional scale for online trust
title_sort multilevel and multidimensional scale for online trust
description This paper examines the nature of the construct of consumers' trust toward the electronic channel of their financial institution. Through a study of a total of 372 individual users of Internet banking in Spain, we have managed to develop a third-order measuring instrument that integrates a total of seven dimensions. The exploratory and confirmatory factor analyses were used to test the validation and reliability of the proposed scale. Findings provide useful information to professionals who seek to identify how customer's trust is formed in the online channel and in the financial sector.
publisher Fundação Getulio Vargas, Escola de Administração de Empresas de S.Paulo
publishDate 2014
url http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-75902014000200006
work_keys_str_mv AT lopezmiguensmariajesus multilevelandmultidimensionalscaleforonlinetrust
AT gonzalezvazquezencarnacion multilevelandmultidimensionalscaleforonlinetrust
AT bernalturnespaloma multilevelandmultidimensionalscaleforonlinetrust
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