Más allá del NPS: un indicador tridimensional para la Satisfacción del Cliente
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| Main Author: | |
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| Format: | info:eu-repo/semantics/article biblioteca |
| Language: | Spanish / Castilian |
| Published: |
Editorial ULEAD
2024-01-29
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| Subjects: | SATISFACCION AL CLIENTE, CLIENTES, MEJORA, CUSTOMER EFFORT SCORE, NET PROMOTER SCORE, CUSTOMER SATISFACTION, CLIENTS, IMPROVEMENT, |
| Online Access: | http://dspace.ulead.ac.cr/repositorio/handle/123456789/264 |
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