The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector
Over the past decade, governments, multilateral organizations, and think tanks have been increasingly using behavioral science as an additional tool to understand and tackle complex policy challenges in several sectors. Yet despite this increase in the use of behavioral science for policy design, little attention has been given so far to those individuals responsible for designing and implementing public policies and programs: policy professionals. This note aims to achieve three objectives. first, it highlights recent examples building on work done by the eMBeD team and the World Bank at large on how behavioral bottlenecks can hinder key development goals, from ensuring inclusive and equitable education for all (SDG4) to ensuring good health and well-being (SDG3), among others. Second, the note presents a behavioral framework highlighting the individual, group and institutional contexts that affect policy professionals. Finally, it showcases the relevance of the behavioral approach to a broad range of areas - including public service design, corruption and accountability, service design, access and delivery, civil servants’ performance - by pinpointing common bottlenecks faced, and potential solutions to overcome them.
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Format: | Working Paper biblioteca |
Language: | English en_US |
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Washington, DC : World Bank
2022
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Subjects: | DECISION MAKING, PERFORMANCE, PUBLIC SECTOR, BEHAVIORAL SCIENCE, INFORMATION PROCESSING, BIASES, INSTITUTIONAL CONTEXT, GROUP CONTEXT, INDIVIDUAL CONTEXT, BARRIERS, COGNITIVE COMPETENCIES, MOTIVATIONAL COMPETENCIES, |
Online Access: | http://documents.worldbank.org/curated/en/099245001282210768/P16962700ee7e803f09b1c0d2e15bcbf444 http://hdl.handle.net/10986/37661 |
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dig-okr-10986376612022-07-08T05:10:38Z The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector Lourenço, Joana S. Vakis, Renos Zoratto, Laura DECISION MAKING PERFORMANCE PUBLIC SECTOR BEHAVIORAL SCIENCE INFORMATION PROCESSING BIASES INSTITUTIONAL CONTEXT GROUP CONTEXT INDIVIDUAL CONTEXT BARRIERS COGNITIVE COMPETENCIES MOTIVATIONAL COMPETENCIES Over the past decade, governments, multilateral organizations, and think tanks have been increasingly using behavioral science as an additional tool to understand and tackle complex policy challenges in several sectors. Yet despite this increase in the use of behavioral science for policy design, little attention has been given so far to those individuals responsible for designing and implementing public policies and programs: policy professionals. This note aims to achieve three objectives. first, it highlights recent examples building on work done by the eMBeD team and the World Bank at large on how behavioral bottlenecks can hinder key development goals, from ensuring inclusive and equitable education for all (SDG4) to ensuring good health and well-being (SDG3), among others. Second, the note presents a behavioral framework highlighting the individual, group and institutional contexts that affect policy professionals. Finally, it showcases the relevance of the behavioral approach to a broad range of areas - including public service design, corruption and accountability, service design, access and delivery, civil servants’ performance - by pinpointing common bottlenecks faced, and potential solutions to overcome them. 2022-07-07T19:49:10Z 2022-07-07T19:49:10Z 2022 Working Paper http://documents.worldbank.org/curated/en/099245001282210768/P16962700ee7e803f09b1c0d2e15bcbf444 http://hdl.handle.net/10986/37661 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC : World Bank Publications & Research Publications & Research :: Working Paper World |
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Biblioteca del Banco Mundial |
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English en_US |
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DECISION MAKING PERFORMANCE PUBLIC SECTOR BEHAVIORAL SCIENCE INFORMATION PROCESSING BIASES INSTITUTIONAL CONTEXT GROUP CONTEXT INDIVIDUAL CONTEXT BARRIERS COGNITIVE COMPETENCIES MOTIVATIONAL COMPETENCIES DECISION MAKING PERFORMANCE PUBLIC SECTOR BEHAVIORAL SCIENCE INFORMATION PROCESSING BIASES INSTITUTIONAL CONTEXT GROUP CONTEXT INDIVIDUAL CONTEXT BARRIERS COGNITIVE COMPETENCIES MOTIVATIONAL COMPETENCIES |
spellingShingle |
DECISION MAKING PERFORMANCE PUBLIC SECTOR BEHAVIORAL SCIENCE INFORMATION PROCESSING BIASES INSTITUTIONAL CONTEXT GROUP CONTEXT INDIVIDUAL CONTEXT BARRIERS COGNITIVE COMPETENCIES MOTIVATIONAL COMPETENCIES DECISION MAKING PERFORMANCE PUBLIC SECTOR BEHAVIORAL SCIENCE INFORMATION PROCESSING BIASES INSTITUTIONAL CONTEXT GROUP CONTEXT INDIVIDUAL CONTEXT BARRIERS COGNITIVE COMPETENCIES MOTIVATIONAL COMPETENCIES Lourenço, Joana S. Vakis, Renos Zoratto, Laura The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector |
description |
Over the past decade, governments,
multilateral organizations, and think tanks have been
increasingly using behavioral science as an additional tool
to understand and tackle complex policy challenges in
several sectors. Yet despite this increase in the use of
behavioral science for policy design, little attention has
been given so far to those individuals responsible for
designing and implementing public policies and programs:
policy professionals. This note aims to achieve three
objectives. first, it highlights recent examples building on
work done by the eMBeD team and the World Bank at large on
how behavioral bottlenecks can hinder key development goals,
from ensuring inclusive and equitable education for all
(SDG4) to ensuring good health and well-being (SDG3), among
others. Second, the note presents a behavioral framework
highlighting the individual, group and institutional
contexts that affect policy professionals. Finally, it
showcases the relevance of the behavioral approach to a
broad range of areas - including public service design,
corruption and accountability, service design, access and
delivery, civil servants’ performance - by pinpointing
common bottlenecks faced, and potential solutions to
overcome them. |
format |
Working Paper |
topic_facet |
DECISION MAKING PERFORMANCE PUBLIC SECTOR BEHAVIORAL SCIENCE INFORMATION PROCESSING BIASES INSTITUTIONAL CONTEXT GROUP CONTEXT INDIVIDUAL CONTEXT BARRIERS COGNITIVE COMPETENCIES MOTIVATIONAL COMPETENCIES |
author |
Lourenço, Joana S. Vakis, Renos Zoratto, Laura |
author_facet |
Lourenço, Joana S. Vakis, Renos Zoratto, Laura |
author_sort |
Lourenço, Joana S. |
title |
The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector |
title_short |
The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector |
title_full |
The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector |
title_fullStr |
The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector |
title_full_unstemmed |
The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector |
title_sort |
behavioral professional : improving decision-making and performance in the public sector |
publisher |
Washington, DC : World Bank |
publishDate |
2022 |
url |
http://documents.worldbank.org/curated/en/099245001282210768/P16962700ee7e803f09b1c0d2e15bcbf444 http://hdl.handle.net/10986/37661 |
work_keys_str_mv |
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1756576128617676800 |