Strengthening Grievance Mechanisms in Georgia
This note offers an overview of challenges and lessons learned from the 2019 effort, then reviews each of the PIU’s GMs, including the respective GM complaint uptake channels, overall GM architecture, registration and categorization processes, investigation and resolution mechanisms, related communication efforts, and grievance-related data. Efforts taken to strengthen the GMs since the 2019 technical assistance until late 2021 are highlighted, and areas for growth are explored. This note is intended for World Bank task teams and PIUs to show how a rapid diagnostic can lead to significant improvements in the design and implementation of GMs and a marked enhancement of social accountability in projects financed by multilateral development banks.
Main Author: | World Bank |
---|---|
Format: | Working Paper biblioteca |
Language: | en_US |
Published: |
Washington, DC : World Bank
2022
|
Subjects: | GRIEVANCE REDRESS MECHANISM, CHALLENGES AND LESSONS, GEORGIA, STATE ELECTROSYSTEM, ROADS DEPARTMENT, MUNICIPAL DEVELOPMENT FUND, COMPLAINTS, GENDER DISTRIBUTION, |
Online Access: | http://hdl.handle.net/10986/37645 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Citizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgrades : Experiences from Two Projects in Rwanda
by: World Bank
Published: (2022) -
Insights into Grievance Mechanisms : Findings from a Survey of Grievance Focal Points in Project Implementation Units
by: World Bank
Published: (2021) -
Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools
by: World Bank
Published: (2022) -
Human-Rights-Based Assessment Tool for Country-Level Grievance Mechanisms
by: World Bank
Published: (2022) -
Gaining Traction or Spinning Wheels? : Factors Influencing the Effectiveness of Grievance Mechanisms in World Bank-Financed Projects
by: World Bank
Published: (2021)