Toward More People-Centered Service Delivery : Opportunities for the National ID System in Lesotho

This note documents the current and emerging use cases for the national ID (NID) system in the Kingdom of Lesotho. It demonstrates considerable potential and progress to date, and makes recommendations for moving toward a more inclusive, trusted and service delivery-oriented NID system. Global experience has shown that national ID systems can promote more efficient, transparent and people-centered service delivery in the public and private sectors, particularly when the system is designed with the appropriate enablers and safeguards in place to support improved development outcomes and mitigate risks. As countries move toward digital economies and governance, ID systems often serve as an essential digital platform, underpinning the digital payment infrastructure and transactions, as well as the provision of online and offline government services.

Bibliographic Details

Main Author:	World Bank
Format:	Brief biblioteca
Language:	English
Published:	Washington, DC 2022-05
Subjects:	SERVICE DELIVERY, DIGITAL ID DATA, DATA PRIVACY, NATIONAL IDENTITY REGISTER, INDIVIDUAL PRIVACY, FINANCIAL INCLUSION, PUBLIC SECTOR ADMINISTRATION, NATIONAL ID (NID), DIGITAL ID COSTS, DIGITAL SKILLS, API DEVELOPMENT, INTERNET CONNECTION, WAGE DELIVERY, SOCIAL TRANSFERS, DIGITAL PAYMENT INFRASTRUCTURE,
Online Access:	http://documents.worldbank.org/curated/en/099020105272229623/P17240506b49010ca0801303b9d1f9d01a7 http://hdl.handle.net/10986/37510
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