Does Feedback Matter? : Evidence from Agricultural Services
We design a field experiment to test whether eliciting feedback can affect demand for a service. We randomly assign different feedback tools in the context of an agricultural service and track their impact on farmers' demand. We find large demand effects, in the current and following agricultural seasons. These demand effects spill over, as non-client farmers in the vicinity of treated groups are more likely to sign up. Announcing monitoring to trainers across treatment and control communities has little effect on trainers' effort. We conclude that increasing farmers' control over the quality and content leads their higher demand for the service.
Saved in:
Main Authors: | Jones, Maria, Kondylis, Florence |
---|---|
Format: | Journal Article biblioteca |
Published: |
Elsevier
2018-03
|
Subjects: | AGRICULTURAL SERVICES, EXTENSION, FEE FOR SERVICE, CITIZEN ENGAGEMENT, DEMAND SPILLOVERS, TRAINING, |
Online Access: | http://hdl.handle.net/10986/29132 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Feedback Matters
by: Jones, Maria Ruth, et al.
Published: (2016-07) -
Indicators of Citizen-Centric Public Service Delivery
by: World Bank Group
Published: (2018-05) -
Human Rights-Based Assessment Tool for Citizen Service Centers
by: Pfeil, Helene, et al.
Published: (2017-06) -
Citizen Service Centers in Kenya
by: Firestone, Rachel Sohn, et al.
Published: (2017-06) -
The City of Pancevo’s Citizen Service Center, Serbia : Streamlining Service Delivery and Fostering Inclusion at the Municipal Level
by: Pfeil, Helene, et al.
Published: (2017-06)