Measuring the Effectiveness of Service Delivery
This paper uses new survey data to measure the government's capacity to deliver goods and services in a manner that includes: high coverage of the population; equal access; and high quality of service delivery. The paper finds variation in these indicators across and within Indian states. Overall: (i) access to government provided goods and services is low -- about 60 percent of the surveyed population are unable to apply for goods and services they self-report needing; (ii) inequality in access is high -- women and poor adults are more likely to report an inability to apply for goods and services they need; and (iii) less than a third of the respondents who did manage to apply for a government delivered good or service found the application process to be easy. Access can be improved by reducing application costs and processing times, simplifying the application process, and providing alternative channels to receive applications.
Main Authors: | Prasad, Neeraj, Demirguc-Kunt, Asli, Klapper, Leora |
---|---|
Format: | Working Paper biblioteca |
Language: | English en_US |
Published: |
World Bank, Washington, DC
2017-09
|
Subjects: | GENDER, SERVICE DELIVERY, PUBLIC SERVICES, PUBLIC GOODS, STATE CAPACITY, POVERTY, INEQUALITY, UNEQUAL ACCESS, ACCESS TO SERVICES, |
Online Access: | http://documents.worldbank.org/curated/en/785091506521681988/Measuring-the-effectiveness-of-service-delivery-delivery-of-government-provided-goods-and-services-in-India https://hdl.handle.net/10986/28452 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Encouraging Service Delivery to the Poor
by: Banuri, Sheheryar, et al.
Published: (2018-12) -
Improving Service Levels and Impact on the Poor : A Diagnostic of Water Supply, Sanitation, Hygiene, and Poverty in Indonesia
by: World Bank
Published: (2017-10-12) -
Governance in Service Delivery in the Middle East and North Africa
by: University of Gothenburg
Published: (2017-01) -
Inequality Aversion, Health Inequalities, and Health Achievement
by: Wagstaff, Adam
Published: (2002-01) -
When Water Becomes a Hazard : A Diagnostic Report on The State of Water Supply, Sanitation, and Poverty in Pakistan and Its Impact on Child Stunting
by: World Bank
Published: (2018-11-06)