Human Rights-Based Assessment Tool for Citizen Service Centers
This note provides practical advice on how to adopt a human rights-based assessment for the design, strategy, and implementation of service delivery by citizen service centers. Designed for World Bank teams conducting preliminary assessments, the tool presented here can also beuseful to clients such as citizen service center managers to deepen their understanding of the value of a human rights based assessment and to improve the quality, accessibility, and effectiveness of service delivery. The tool consists of an introduction to the human rights-based approach (HRBA), its relevance to citizen service centers, rationales for adopting the approach, and a 20-question survey instrument.
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| Main Authors: | , , |
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| Format: | Brief biblioteca |
| Language: | English en_US |
| Published: |
World Bank, Washington, DC
2017-06
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| Subjects: | HUMAN RIGHTS, SERVICE DELIVERY, CITIZEN ENGAGEMENT, |
| Online Access: | http://documents.worldbank.org/curated/en/462851498754208988/Human-rights-based-assessment-tool-for-citizen-service-centers-moving-toward-a-rights-based-approach-in-design-strategy-and-implementation https://hdl.handle.net/10986/27486 |
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dig-okr-10986274862024-08-07T19:38:26Z Human Rights-Based Assessment Tool for Citizen Service Centers Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation Pfeil, Helene Schott, Berenike Agarwal, Sanjay HUMAN RIGHTS SERVICE DELIVERY CITIZEN ENGAGEMENT This note provides practical advice on how to adopt a human rights-based assessment for the design, strategy, and implementation of service delivery by citizen service centers. Designed for World Bank teams conducting preliminary assessments, the tool presented here can also beuseful to clients such as citizen service center managers to deepen their understanding of the value of a human rights based assessment and to improve the quality, accessibility, and effectiveness of service delivery. The tool consists of an introduction to the human rights-based approach (HRBA), its relevance to citizen service centers, rationales for adopting the approach, and a 20-question survey instrument. 2017-06-30T14:55:03Z 2017-06-30T14:55:03Z 2017-06 Brief Fiche Resumen http://documents.worldbank.org/curated/en/462851498754208988/Human-rights-based-assessment-tool-for-citizen-service-centers-moving-toward-a-rights-based-approach-in-design-strategy-and-implementation https://hdl.handle.net/10986/27486 English en_US Citizen Service Centers;No. 5 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank application/pdf World Bank, Washington, DC |
| institution |
Banco Mundial |
| collection |
DSpace |
| country |
Estados Unidos |
| countrycode |
US |
| component |
Bibliográfico |
| access |
En linea |
| databasecode |
dig-okr |
| tag |
biblioteca |
| region |
America del Norte |
| libraryname |
Biblioteca del Banco Mundial |
| language |
English en_US |
| topic |
HUMAN RIGHTS SERVICE DELIVERY CITIZEN ENGAGEMENT HUMAN RIGHTS SERVICE DELIVERY CITIZEN ENGAGEMENT |
| spellingShingle |
HUMAN RIGHTS SERVICE DELIVERY CITIZEN ENGAGEMENT HUMAN RIGHTS SERVICE DELIVERY CITIZEN ENGAGEMENT Pfeil, Helene Schott, Berenike Agarwal, Sanjay Human Rights-Based Assessment Tool for Citizen Service Centers |
| description |
This note provides practical advice on
how to adopt a human rights-based assessment for the design,
strategy, and implementation of service delivery by citizen
service centers. Designed for World Bank teams conducting
preliminary assessments, the tool presented here can also
beuseful to clients such as citizen service center managers
to deepen their understanding of the value of a human rights
based assessment and to improve the quality, accessibility,
and effectiveness of service delivery. The tool consists of
an introduction to the human rights-based approach (HRBA),
its relevance to citizen service centers, rationales for
adopting the approach, and a 20-question survey instrument. |
| format |
Brief |
| topic_facet |
HUMAN RIGHTS SERVICE DELIVERY CITIZEN ENGAGEMENT |
| author |
Pfeil, Helene Schott, Berenike Agarwal, Sanjay |
| author_facet |
Pfeil, Helene Schott, Berenike Agarwal, Sanjay |
| author_sort |
Pfeil, Helene |
| title |
Human Rights-Based Assessment Tool for Citizen Service Centers |
| title_short |
Human Rights-Based Assessment Tool for Citizen Service Centers |
| title_full |
Human Rights-Based Assessment Tool for Citizen Service Centers |
| title_fullStr |
Human Rights-Based Assessment Tool for Citizen Service Centers |
| title_full_unstemmed |
Human Rights-Based Assessment Tool for Citizen Service Centers |
| title_sort |
human rights-based assessment tool for citizen service centers |
| publisher |
World Bank, Washington, DC |
| publishDate |
2017-06 |
| url |
http://documents.worldbank.org/curated/en/462851498754208988/Human-rights-based-assessment-tool-for-citizen-service-centers-moving-toward-a-rights-based-approach-in-design-strategy-and-implementation https://hdl.handle.net/10986/27486 |
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AT pfeilhelene humanrightsbasedassessmenttoolforcitizenservicecenters AT schottberenike humanrightsbasedassessmenttoolforcitizenservicecenters AT agarwalsanjay humanrightsbasedassessmenttoolforcitizenservicecenters AT pfeilhelene movingtowardarightsbasedapproachindesignstrategyandimplementation AT schottberenike movingtowardarightsbasedapproachindesignstrategyandimplementation AT agarwalsanjay movingtowardarightsbasedapproachindesignstrategyandimplementation |
| _version_ |
1807158584805425152 |