SLB Connect for Urban Water Supply and Sanitation
SLB Connect is an initiative of the World Bank’s Water and Sanitation Program, developed inpartnership with India’s Ministry of Urban Development (MoUD), to complement the Ministry’s ServiceLevel Benchmarks (SLB) program. Under the SLB program, providers of water supply, wastewater, solidwaste management and storm-water drainage services report data on a standardized set of 28 performance indicators. Grants to municipalities have been linked to reporting on these indicators, and, over time, SLB data have become an integral component of India’s urban programformulations. SLB Connect complements SLB data by gathering feedback from the citizens who use those services. The demand-side data are intended to improve tracking of service outcomes,provide a reality check for supply-side data reported by providers, identify problems with serviceoutcomes at local (ward/zone) level, identify inequities by user groups (for example, households in slum settlements), and ultimately improve service providers’ accountability to citizens. The SLB Connect program leverages the use of Information and Communication Technologies (ICTs) for collecting feedback, which fits with the Government of India’s broader interest in using ICTs to strengthen citizen engagement for improving service delivery, including through the development of the National e-Governance Plan. As ICTs continue to develop, there will be increasing opportunities to make processes for gathering citizen feedback more intelligent, inclusive and efficient – and thereby leverage its use in decision making for improving service outcomes.
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Format: | Brief biblioteca |
Language: | English en_US |
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World Bank, Washington, DC
2016-12
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Subjects: | water and sanitation, urban water, wastewater treatment, solid waste, drainage, citizen engagement, |
Online Access: | http://documents.worldbank.org/curated/en/559741488813764280/SLB-connect-for-urban-water-supply-and-sanitation-Using-ICTs-for-citizen-feedback-surveys-to-mainstream-demand-side-monitoring https://hdl.handle.net/10986/26297 |
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dig-okr-10986262972024-08-07T19:43:42Z SLB Connect for Urban Water Supply and Sanitation Using ICTs for Citizen Feedback Surveys to Mainstream Demand-side Monitoring Bhatnagar, Vandana Wright, Andrew water and sanitation urban water wastewater treatment solid waste drainage citizen engagement SLB Connect is an initiative of the World Bank’s Water and Sanitation Program, developed inpartnership with India’s Ministry of Urban Development (MoUD), to complement the Ministry’s ServiceLevel Benchmarks (SLB) program. Under the SLB program, providers of water supply, wastewater, solidwaste management and storm-water drainage services report data on a standardized set of 28 performance indicators. Grants to municipalities have been linked to reporting on these indicators, and, over time, SLB data have become an integral component of India’s urban programformulations. SLB Connect complements SLB data by gathering feedback from the citizens who use those services. The demand-side data are intended to improve tracking of service outcomes,provide a reality check for supply-side data reported by providers, identify problems with serviceoutcomes at local (ward/zone) level, identify inequities by user groups (for example, households in slum settlements), and ultimately improve service providers’ accountability to citizens. The SLB Connect program leverages the use of Information and Communication Technologies (ICTs) for collecting feedback, which fits with the Government of India’s broader interest in using ICTs to strengthen citizen engagement for improving service delivery, including through the development of the National e-Governance Plan. As ICTs continue to develop, there will be increasing opportunities to make processes for gathering citizen feedback more intelligent, inclusive and efficient – and thereby leverage its use in decision making for improving service outcomes. 2017-03-16T20:48:30Z 2017-03-16T20:48:30Z 2016-12 Brief Fiche Resumen http://documents.worldbank.org/curated/en/559741488813764280/SLB-connect-for-urban-water-supply-and-sanitation-Using-ICTs-for-citizen-feedback-surveys-to-mainstream-demand-side-monitoring https://hdl.handle.net/10986/26297 English en_US Water and Sanitation Program Learning Note; CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank application/pdf text/plain World Bank, Washington, DC |
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water and sanitation urban water wastewater treatment solid waste drainage citizen engagement water and sanitation urban water wastewater treatment solid waste drainage citizen engagement |
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water and sanitation urban water wastewater treatment solid waste drainage citizen engagement water and sanitation urban water wastewater treatment solid waste drainage citizen engagement Bhatnagar, Vandana Wright, Andrew SLB Connect for Urban Water Supply and Sanitation |
description |
SLB Connect is an initiative of the
World Bank’s Water and Sanitation Program, developed
inpartnership with India’s Ministry of Urban Development
(MoUD), to complement the Ministry’s ServiceLevel Benchmarks
(SLB) program. Under the SLB program, providers of water
supply, wastewater, solidwaste management and storm-water
drainage services report data on a standardized set of 28
performance indicators. Grants to municipalities have been
linked to reporting on these indicators, and, over time, SLB
data have become an integral component of India’s urban
programformulations. SLB Connect complements SLB data by
gathering feedback from the citizens who use those services.
The demand-side data are intended to improve tracking of
service outcomes,provide a reality check for supply-side
data reported by providers, identify problems with
serviceoutcomes at local (ward/zone) level, identify
inequities by user groups (for example, households in slum
settlements), and ultimately improve service providers’
accountability to citizens. The SLB Connect program
leverages the use of Information and Communication
Technologies (ICTs) for collecting feedback, which fits with
the Government of India’s broader interest in using ICTs to
strengthen citizen engagement for improving service
delivery, including through the development of the National
e-Governance Plan. As ICTs continue to develop, there will
be increasing opportunities to make processes for gathering
citizen feedback more intelligent, inclusive and efficient –
and thereby leverage its use in decision making for
improving service outcomes. |
format |
Brief |
topic_facet |
water and sanitation urban water wastewater treatment solid waste drainage citizen engagement |
author |
Bhatnagar, Vandana Wright, Andrew |
author_facet |
Bhatnagar, Vandana Wright, Andrew |
author_sort |
Bhatnagar, Vandana |
title |
SLB Connect for Urban Water Supply and Sanitation |
title_short |
SLB Connect for Urban Water Supply and Sanitation |
title_full |
SLB Connect for Urban Water Supply and Sanitation |
title_fullStr |
SLB Connect for Urban Water Supply and Sanitation |
title_full_unstemmed |
SLB Connect for Urban Water Supply and Sanitation |
title_sort |
slb connect for urban water supply and sanitation |
publisher |
World Bank, Washington, DC |
publishDate |
2016-12 |
url |
http://documents.worldbank.org/curated/en/559741488813764280/SLB-connect-for-urban-water-supply-and-sanitation-Using-ICTs-for-citizen-feedback-surveys-to-mainstream-demand-side-monitoring https://hdl.handle.net/10986/26297 |
work_keys_str_mv |
AT bhatnagarvandana slbconnectforurbanwatersupplyandsanitation AT wrightandrew slbconnectforurbanwatersupplyandsanitation AT bhatnagarvandana usingictsforcitizenfeedbacksurveystomainstreamdemandsidemonitoring AT wrightandrew usingictsforcitizenfeedbacksurveystomainstreamdemandsidemonitoring |
_version_ |
1807158065340874752 |