Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy
The Diagnostic Review of Consumer Protection and Financial Literacy in Zambia was conducted at the request of the Bank of Zambia (BoZ) and covered: i) banking; ii) non-bank financial institutions; iii) insurance; iv) pensions; and v) securities. The objectives of the Review were to compare the existing legal and regulatory framework, institutional arrangements, and market practices to good practices and provide recommendations to enhance financial consumer protection and financial literacy in Zambia. The Review consists of two Volumes. Volume I summarizes the key findings and recommendations and Volume II presents a detailed assessment of each of the covered sectors compared to the Good Practices. The key findings and recommendations presented in Volume I cover six areas: i) legal and regulatory framework; ii) institutional arrangements; iii) consumer disclosure; iv) business practices; v) dispute resolution mechanisms; and vi) financial education.
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Format: | Report biblioteca |
Language: | English en_US |
Published: |
World Bank, Washington, DC
2012-10
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Subjects: | financial literacy, financial consumer protection, banking, non-bank financial institutions, insurance, pensions, securities, regulation, legal framework, financial disclosure, dispute resolution, |
Online Access: | http://documents.worldbank.org/curated/en/189281483674576175/Key-findings-and-recommendations https://hdl.handle.net/10986/25889 |
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dig-okr-10986258892024-08-07T19:46:24Z Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy Volume 1. Key Findings and Recommendations World Bank financial literacy financial consumer protection banking non-bank financial institutions insurance pensions securities regulation legal framework financial disclosure dispute resolution The Diagnostic Review of Consumer Protection and Financial Literacy in Zambia was conducted at the request of the Bank of Zambia (BoZ) and covered: i) banking; ii) non-bank financial institutions; iii) insurance; iv) pensions; and v) securities. The objectives of the Review were to compare the existing legal and regulatory framework, institutional arrangements, and market practices to good practices and provide recommendations to enhance financial consumer protection and financial literacy in Zambia. The Review consists of two Volumes. Volume I summarizes the key findings and recommendations and Volume II presents a detailed assessment of each of the covered sectors compared to the Good Practices. The key findings and recommendations presented in Volume I cover six areas: i) legal and regulatory framework; ii) institutional arrangements; iii) consumer disclosure; iv) business practices; v) dispute resolution mechanisms; and vi) financial education. 2017-01-23T19:55:47Z 2017-01-23T19:55:47Z 2012-10 Report Rapport Informe http://documents.worldbank.org/curated/en/189281483674576175/Key-findings-and-recommendations https://hdl.handle.net/10986/25889 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank application/pdf text/plain World Bank, Washington, DC |
institution |
Banco Mundial |
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Estados Unidos |
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US |
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Bibliográfico |
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biblioteca |
region |
America del Norte |
libraryname |
Biblioteca del Banco Mundial |
language |
English en_US |
topic |
financial literacy financial consumer protection banking non-bank financial institutions insurance pensions securities regulation legal framework financial disclosure dispute resolution financial literacy financial consumer protection banking non-bank financial institutions insurance pensions securities regulation legal framework financial disclosure dispute resolution |
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financial literacy financial consumer protection banking non-bank financial institutions insurance pensions securities regulation legal framework financial disclosure dispute resolution financial literacy financial consumer protection banking non-bank financial institutions insurance pensions securities regulation legal framework financial disclosure dispute resolution World Bank Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy |
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The Diagnostic Review of Consumer Protection and Financial Literacy in Zambia was
conducted at the request of the Bank of Zambia (BoZ) and covered: i) banking; ii) non-bank financial institutions; iii) insurance; iv) pensions; and v) securities. The objectives of the Review were to compare the existing legal and regulatory framework, institutional arrangements, and market practices to good practices
and provide recommendations to enhance financial consumer protection and financial literacy in Zambia. The Review consists of two Volumes. Volume I summarizes the key findings and recommendations and Volume II presents a detailed assessment of each of the covered sectors compared to the Good Practices. The key findings and recommendations presented in Volume I cover six areas: i) legal and regulatory
framework; ii) institutional arrangements; iii) consumer disclosure; iv) business practices; v) dispute resolution mechanisms; and vi) financial education. |
format |
Report |
topic_facet |
financial literacy financial consumer protection banking non-bank financial institutions insurance pensions securities regulation legal framework financial disclosure dispute resolution |
author |
World Bank |
author_facet |
World Bank |
author_sort |
World Bank |
title |
Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy |
title_short |
Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy |
title_full |
Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy |
title_fullStr |
Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy |
title_full_unstemmed |
Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy |
title_sort |
republic of zambia diagnostic review of consumer protection and financial literacy |
publisher |
World Bank, Washington, DC |
publishDate |
2012-10 |
url |
http://documents.worldbank.org/curated/en/189281483674576175/Key-findings-and-recommendations https://hdl.handle.net/10986/25889 |
work_keys_str_mv |
AT worldbank republicofzambiadiagnosticreviewofconsumerprotectionandfinancialliteracy AT worldbank volume1keyfindingsandrecommendations |
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1807160288499204096 |