Public Service Delivery in the Era of Digital Governance

In an era of digital governance, information technology, internet, mobile devices, and social media have transformed the organization, management, and delivery of public services. Developing country governments around the world are gradually replacing paper-based processing and delivery with next-generation technologies to serve citizens. In Indonesia, a host of citizen-led approaches have emerged ahead of government process transformation efforts. This global expert team (GET) note examines case studies of digital-era governance (DEG), a concept put forward by Dunleavy, further developed by means of examples from Indonesia focusing on demand-side approaches to stimulate improvements in public sector performance.

Bibliographic Details

Main Author:	Karippacheril, Tina George
Format:	Brief biblioteca
Language:	English en_US
Published:	World Bank, Washington, DC 2013-05
Subjects:	PROCUREMENTS, REVENUE ADMINISTRATION, COMMUNITY DRIVEN DEVELOPMENT, REVOLUTION, CORRUPT, PUBLIC PROCUREMENT, FINANCING, FINANCIAL MANAGEMENT, FREEDOM OF INFORMATION LAW, LAWS, PUBLIC SECTOR, LACK OF CLARITY, MISAPPROPRIATION, GOVERNMENT, CITIZEN VOICE, GOVERNMENT OFFICIALS, LOCAL GOVERNMENTS, FINANCIAL RESOURCES, INFORMATION, SERVICES, NATIONAL DEVELOPMENT, LOCAL GOVERNANCE, BUDGET TRANSPARENCY, MINISTER, RISK OF CORRUPTION, CORRUPTION, NATIONAL LEVEL, DISCLOSURE, CIVIL SOCIETY ORGANIZATIONS, COMMUNITY PARTICIPATION, GOVERNMENT LEVEL, INSTITUTIONS, PUBLIC POLICY, STATES, COMMUNITY DEVELOPMENT, PUBLIC INFORMATION, COLLUSION, EXECUTION, GOVERNMENT INSTITUTIONS, PERFORMANCE INDICATORS, LOCAL LEVELS, EXTORTION, CONTRACTS, AUTHORITARIAN RULE, CITIZEN PARTICIPATION, CIVIL SOCIETY, DEMOCRACY, INITIATIVE, CITIZEN, MINISTRIES, CENTRALIZATION, ORGANIZATIONS, LOCAL GOVERNMENT, INTERNATIONAL DEVELOPMENT, PUBLIC FINANCE, EXPENDITURE MANAGEMENT, GOVERNMENT TRANSPARENCY, GOVERNMENT ACTION, DEMOCRATIZATION, INDICATORS, SERVICE DELIVERY, EXPENDITURE, FISCAL, INITIATIVES, INTEGRITY, ACCOUNTABILITY, PROCUREMENT, TRANSPARENCY, PUBLIC EXPENDITURE, POLICE, FINANCIAL CRISIS, PARTICIPATION, BANK, CORRUPT OFFICIALS, CENTRAL GOVERNMENT, ANTI-CORRUPTION, PUBLIC EXPENDITURES, REGULATION, STATE BUDGET, POLICY, SOCIAL WELFARE, CITIZENS, MEDIA, CONSTITUTION, BUDGET HEARINGS, ADMINISTRATION, REVENUE COLLECTION, GOVERNANCE, JUSTICE, PUBLIC RESOURCES, PUBLIC AGENCIES, PUBLIC MANAGEMENT, STATE, GOVERNMENT AGENCIES, FREEDOM OF INFORMATION, SECURITY, REGIONS, COMPLAINTS, PUBLIC SECTOR PERFORMANCE, PUBLIC EXPENDITURE MANAGEMENT, ORGANIZATION, MINISTRY OF FINANCE, FISCAL MANAGEMENT, FINANCIAL INFORMATION, POVERTY, PUBLIC ADMINISTRATION, DIGITAL GOVERNANCE, ADMINISTRATIVE PROCESSES, JUDICIARY, DECENTRALIZATION, COMPLAINT, REHABILITATION, FISCAL TRANSPARENCY, LAW, GOVERNMENT DATA, STATE FINANCE, LEADERSHIP, COMMUNITY, AUDIT, NEPOTISM, TECHNOLOGIES, PUBLIC SERVICE, GOVERNMENTS, PROCUREMENT POLICY, SERVICE, DISTRICTS, POVERTY ALLEVIATION, ADJUDICATION, GOVERNMENT INTERVENTION, PUBLIC SERVICE DELIVERY,
Online Access:	http://documents.worldbank.org/curated/en/733741467986258900/Public-service-delivery-in-the-era-of-digital-governance-case-studies-from-Indonesia https://hdl.handle.net/10986/25492
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