Enhancing Financial Capability and Inclusion in Mozambique : A Demand-Side Assessment

The key findings and recommendations presented in this report cover 4 main areas: financial inclusion, financial capability, relationship between financial inclusion and capability, and financial consumer protection. The remaining chapters are structured as follows. Chapter one explores the financial inclusion landscape in Mozambique. Chapter two gives an overview of Mozambicans' levels of financial capability, in particular about their financial knowledge, attitudes and behaviors. The relationship between financial capability and inclusion is discussed in chapter three. The last chapter investigates if the products which financially included individuals use are effectively meeting their needs.

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Bibliographic Details
Main Author: World Bank Group
Format: Publications & Research biblioteca
Language:English
en_US
Published: Washington, DC 2014-08
Subjects:ACCESS TO CREDIT, ACCESS TO FINANCE, ACCESS TO FINANCIAL SERVICES, ACCOUNT OWNERSHIP, ACCOUNT USAGE, AFFORDABILITY, AFFORDABLE PRICES, AMOUNT OF SAVINGS, AVAILABILITY OF CREDIT, AWARENESS CAMPAIGNS, BANK ACCOUNT, BANK ACCOUNTS, BANK BRANCH, BANK BRANCHES, BANK CREDIT, BANK CUSTOMERS, BANK LOAN, BANK LOANS, BANK PRODUCTS, BANK SERVICES, BANKING NETWORKS, BANKING PRODUCT, BANKING SECTOR, BANKS, BASIC FINANCIAL SERVICES, BEHAVIORAL ECONOMICS, BIASES, BONDS, BOOKLETS, BORROWING, BUDGETING, CALCULATIONS, CAPITAL MARKET, CHECKING ACCOUNT, CHECKS, COMMERCIAL BANK, COMMERCIAL BANKS, COMMUNITY LEADERS, COMMUNITY ORGANIZATIONS, COMPOUND INTEREST, COMPREHENSIVE FINANCIAL EDUCATION, CONSULTATION PROCESS, CONSUMER, CONSUMER COMPLAINTS, CONSUMER PROTECTION, CONSUMER UNDERSTANDING, CONSUMERS, CONTRIBUTIONS, CONVENTIONAL BANK, CREDIT ASSOCIATIONS, CREDIT INSTITUTIONS, CREDIT UNION, CURRENCY, DAY-TO-DAY MONEY MANAGEMENT, DEMOGRAPHIC FACTORS, DEPOSIT, DIVERSIFICATION, ECONOMIC DEVELOPMENT, ECONOMIC GROWTH, ECONOMIC SHOCKS, EDUCATION LEVELS, EDUCATION TRUST, EDUCATIONAL ATTAINMENT, EDUCATIONAL MATERIALS, EMPLOYMENT, EXCHANGE RATES, FINANCES, FINANCIAL ACCESS, FINANCIAL BEHAVIOR, FINANCIAL BEHAVIORS, FINANCIAL COMPANIES, FINANCIAL CONCEPTS, FINANCIAL CONSUMER, FINANCIAL CRISES, FINANCIAL CRISIS, FINANCIAL DECISION, FINANCIAL DEVELOPMENT, FINANCIAL EDUCATION PROGRAMS, FINANCIAL GOALS, FINANCIAL ILLITERACY, FINANCIAL INSTITUTION, FINANCIAL INSTITUTIONS, FINANCIAL INSTRUMENT, FINANCIAL INSTRUMENTS, FINANCIAL INTEREST, FINANCIAL INTERMEDIARIES, FINANCIAL KNOWLEDGE, FINANCIAL LITERACY, FINANCIAL LITERACY QUIZ, FINANCIAL MARKET, FINANCIAL MARKETS, FINANCIAL PRODUCT, FINANCIAL PRODUCTS, FINANCIAL PROVIDER, FINANCIAL PROVIDERS, FINANCIAL SECTOR, FINANCIAL SECTOR DEVELOPMENT, FINANCIAL SECTOR REFORMS, FINANCIAL SERVICE, FINANCIAL SERVICE PROVIDER, FINANCIAL SERVICE PROVIDERS, FINANCIAL SERVICES, FINANCIAL STABILITY, FINANCIAL SYSTEM, FORMAL FINANCIAL INSTITUTION, FORMAL FINANCIAL INSTITUTIONS, FORMAL LOAN, FORMAL SAVINGS, GENDERS, HIGH INTEREST RATES, HOUSEHOLD FINANCES, HOUSEHOLD INCOME, HOUSEHOLDS, HOUSING, HOUSING FINANCE, HOUSING LOANS, INCOME, INCOME GROUP, INCOME GROUPS, INCOME LEVELS, INCOME SOURCE, INCOMES, INFLATION, INFORMAL CREDIT, INFORMAL FINANCE, INFORMAL LENDER, INFORMAL SAVINGS, INFORMATION CAMPAIGNS, INSURANCE, INSURANCE COMPANIES, INSURANCE SERVICES, INTEREST PAYMENT, INTEREST RATE, INTEREST RATES, INTERNATIONAL BANK, INVESTMENT OPPORTUNITIES, INVESTMENT PRODUCTS, KNOWLEDGE GAP, KNOWLEDGE GAPS, KNOWLEDGE LEVELS, LACK OF ACCESS, LACK OF AWARENESS, LACK OF FINANCE, LACK OF KNOWLEDGE, LEGAL FRAMEWORK, LENDER, LENDERS, LESS FINANCIALLY LITERATE, LIFE EVENTS, LOAN, LOW FINANCIAL LITERACY, LOW INCOME, LOW MINIMUM BALANCE, LOW-INCOME, LOW-INCOME PEOPLE, LOWER INCOME, LUMP SUMS, MARKET PARTICIPANTS, MARKETING, MASS MEDIA, MEDIA CAMPAIGNS, MFI, MFIS, MICROFINANCE, MICROFINANCE INSTITUTIONS, MINIMUM BALANCE, MONEY LENDER, MONEY LENDERS, MONEY TRANSFER, MORTGAGE, MORTGAGE PRODUCTS, MORTGAGES, NEW BUSINESS, NONBANK FINANCIAL INSTITUTIONS, PAYMENT SYSTEMS, PENETRATION RATES, PENSION, PENSION COMPANIES, PENSION FUNDS, PENSION PLANS, PENSION PRODUCTS, PEOPLES, PERSONAL FINANCES, PERSONAL SAVINGS, PRINT MEDIA, PRIVATE BANKS, PRIVATE PENSION, PRIVATE PENSIONS, PRIVATIZATION, PROBABILITIES, PROBABILITY, PUBLIC AWARENESS, PUBLIC PENSION, QUESTIONNAIRE, REGRESSION ANALYSIS, RETAIL PRICE, SALES, SAVERS, SAVINGS, SAVINGS ACCOUNT, SAVINGS GOALS, SAVINGS GROUPS, SAVINGS PRODUCTS, SENIOR, SOUND FINANCIAL DECISIONS, STAKEHOLDERS, STOCK EXCHANGE, STOCK MARKET, STOCKS, SUBSIDIARY, TECHNICAL ASSISTANCE, TECHNICAL SUPPORT, TRANSACTION, UNEXPECTED EXPENSES, URBAN AREAS, URBAN POPULATIONS, VALUABLE, VILLAGE, VOLATILE INCOME, VULNERABLE GROUPS, WIRE TRANSFERS,
Online Access:http://documents.worldbank.org/curated/en/2014/08/20151823/enhancing-financial-capability-inclusion-mozambique-demand-side-assessment
http://hdl.handle.net/10986/19977
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