Republic of India - eGovernance in the North East : Reducing Public Administration Constraints to Improve Service Delivery

The Government of Assam (GoA) is engaged in a process of improving services to citizens. The focus on better services to citizens is in line with the National e-Government Plan (NeGP), with a number of existing and anticipated Union Acts, and with recently passed acts in Assam, especially the Assam Right to Public Services Act of 2012. The GoA is fully aware that progress on service delivery will require attention to both vertical and horizontal connectivity, and it intends to develop a Strategic Action Plan which focuses on these critical elements. The policy dialogue with the Government of Assam and review of relevant documents reveal general agreement on main public administration constraints (PAC's) to service delivery. The current report proposes a gradual reform approach, with a focus on searching for improvements that can be accomplished with a reasonable effort. The present report is structured as follows. Chapter two, 'Public Administration Constraints (PAC's)', provides a detailed diagnostic of constraints identified in Assam, groups those under five headings, and proposes actions to address each of the constraints. Chapter three, 'the way forward' proposes a process leading to the preparation and adoption by the Government of Assam of a strategic action plan to address to address selected PAC's.

Bibliographic Details

Main Author:	World Bank
Language:	English en_US
Published:	Washington, DC 2014-06-02
Subjects:	ACCOUNTABILITY, ACTION PLAN, ACTION PLANS, ADMINISTRATIVE PRACTICES, ADMINISTRATIVE SYSTEMS, BEST PRACTICES, BETTER SERVICE DELIVERY, BETTER SERVICES TO CITIZENS, BUSINESS PROCESS, CAPACITY BUILDING, CITIZEN SERVICE, CIVIL SERVANT, CIVIL SERVANTS, COMPLAINTS, CONNECTIVITY, COPYRIGHT, DATA CENTERS, DECISION MAKING, DELIVERY MODELS, DELIVERY OF GOODS, DELIVERY OF SERVICES, DELIVERY SYSTEM, DELIVERY TO CITIZENS, DIGITIZATION, E-GOV, E-GOVERNANCE, E-GOVERNANCE PROJECTS, E-GOVERNMENT, E-GOVERNMENT PLAN, E-MAIL, E-SERVICE, E-SERVICES, ECONOMIES OF SCALE, EGOVERNANCE, ELECTIONS, ELECTRONIC DELIVERY, ELECTRONIC SERVICE, ELECTRONIC SERVICE DELIVERY, FEDERAL GOVERNMENT, FINANCIAL RESOURCES, FRONT-END, FUNCTIONALITY, G2C, G2G, GOVERNMENT EMPLOYEES, HARD COPY, HUMAN RESOURCES, HUMAN RESOURCES MANAGEMENT, ICT, INITIATIVE, INNOVATION, INSTITUTION, INSUFFICIENT INFORMATION, INTEGRITY, INTERFACE, INTERNAL OPERATIONS, INTEROPERABILITY, KNOWING, LAWS, LEADERSHIP, LEGAL BASIS, LEGAL FRAMEWORK, LEGISLATIVE FRAMEWORK, LICENSES, MANAGEMENT SYSTEM, MATERIAL, MEDIA, MENU, MINISTER, MONITORING MECHANISM, ONLINE SURVEY, PAPERLESS OFFICE, PDF, POLICY DEVELOPMENT, POLICY MAKING, POLITICAL SYSTEM, POLITICIANS, PRIVATE SECTOR, PROCUREMENT, PROTOCOL, PUBLIC ADMINISTRATION, PUBLIC CONSULTATION, PUBLIC INFORMATION, PUBLIC OFFICIALS, PUBLIC SERVANTS, PUBLIC SERVICE DELIVERY, PUBLIC SERVICES, PUBLISHING, QUERIES, RADIO, REPRESENTATIVE SAMPLE, RESULT, RESULTS, SERVICE DELIVERY, SERVICES TO CITIZENS, STANDARDIZATION, TARGETS, TELEPHONE, TELEVISION, TIME FRAME, TRANSPARENCY, USER, USES, WIDE AREA NETWORKS,
Online Access:	http://documents.worldbank.org/curated/en/2014/06/19712356/india-egovernance-north-east-reducing-public-administration-constraints-pacs-improve-service-delivery-options-recommendations-support-reform-planning-government-assam https://hdl.handle.net/10986/18941
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