Voice, Choice, and Decision 2 : A Study of Local Basic Service Delivery in Cambodia

The Voice, Choice and Decision (VCD): a study of local governance processes in Cambodia (VCD1) study, conducted in 2011, led to a set of useful insights into the channels through which citizens are heard in commune level decision-making. It presented the formal and informal framework for, and constraints to, citizens' voicing issues, and the overall downward accountability framework of commune and sangkats in Cambodia. The findings of this exploration provide policy makers, development partners and other stakeholders significantly more detail and in-depth understanding of commune decision-making processes and the engagement of citizens, informing both quantitative studies and the very extensive literature on decentralization reform. Voice, Choice and Decision: local basic service delivery: (VCD2) aims to generate better understanding of the platform for citizen and user voice in basic service delivery by considering, in detail, the nature, scope and role of local agents (committees, institutions, individuals) established to implement sector policies, and to identify any other informal channels for the voice of citizens and users of services. In its final form, the study focuses on developing an understanding of voice and accountability in three sectors, health, education and rural water supply. The research and documentation adopted a common framework to the extent possible, considering, in the first instance, what was intended by policy (the arena, organizations, roles and relationships), and comparing this with the reality on the ground in each of the sectors. This final paper then considers the cross cutting themes, identifying the commonalities and differences between these sectors.

Bibliographic Details

Main Authors:	World Bank, The Asia Foundation
Language:	English en_US
Published:	World Bank, Washington, DC 2013-03
Subjects:	ACCESS TO HEALTH, ACCESS TO INFORMATION, ACCOUNTABILITIES, ACCOUNTABILITY, ACCOUNTABILITY MECHANISMS, ACCOUNTABILITY RELATIONSHIPS, ACCOUNTABILITY SYSTEM, ATTITUDINAL CHANGE, AWARENESS RAISING, BASIC SERVICE, BASIC SERVICES, BIRTH CONTROL, BUDGET PLANNING, CAPACITY BUILDING, CAPACITY DEVELOPMENT, CBO, CITIZEN, CITIZEN ENGAGEMENT, CITIZEN GROUPS, CITIZEN PARTICIPATION, CITIZEN VOICE, CITIZENS, CIVIL SOCIETY, CLEANLINESS, COLLABORATION, COLLECTIVE ACTION, COMMUNES, COMMUNICABLE DISEASES, COMMUNITY GROUPS, COMMUNITY LEADERS, COMMUNITY MEMBERS, COMMUNITY PARTICIPATION, COMMUNITY SCORECARDS, COMPLAINTS, CONFIDENCE, CONFLICT OF INTEREST, CONSENSUS, CONSENSUS BUILDING, CONSULTATION, CONSULTATION PROCESS, CONSULTATIONS, CREDIBILITY, DATA COLLECTION, DECISION-MAKERS, DECISION-MAKING PROCESSES, DECISIONMAKING, DISTRICTS, EDUCATION SECTOR, EDUCATION SERVICE DELIVERY, FACILITATORS, FAMILY PLANNING, FEMALE, FIELDWORK, FIGURES, GOVERNANCE PROCESSES, GOVERNMENT SERVICES, GOVERNMENTAL ORGANIZATION, GOVERNMENTAL ORGANIZATIONS, HEALTH EDUCATION, HEALTH OUTCOMES, HEALTH POLICY, HEALTH SERVICES, HOSPITALS, HOUSEHOLDS, HUMAN DEVELOPMENT, HYGIENE, IMPROVEMENTS IN HEALTH, INITIATIVE, INSTITUTIONAL ARRANGEMENTS, INSTITUTIONAL CAPACITY, INSTITUTIONAL DEVELOPMENT, INTERMEDIARIES, INTERMEDIARY, INTERVENTION, INTERVENTIONS, INTERVIEWS, LEADERSHIP, LEVELS OF PARTICIPATION, LINE MINISTRIES, LIVING CONDITIONS, LOCAL AUTHORITIES, LOCAL COMMUNITIES, LOCAL GOVERNANCE, LOCAL GOVERNMENT, LOCAL GROUPS, LOCAL INSTITUTIONS, MOBILIZATION, MORTALITY, NATIONAL LEVEL, NUTRITION, OPENNESS, OUTREACH, OUTREACH WORK, PARTICIPATORY MECHANISMS, PARTICIPATORY PROCESS, PARTICIPATORY PROCESSES, PATIENTS, PATRONAGE, PERFORMANCE INDICATORS, POLITICAL ECONOMY, POLITICIANS, POVERTY ALLEVIATION, POVERTY REDUCTION, PREGNANT WOMEN, PREPARATION, PRIMARY HEALTH CARE, PROCUREMENT, PROJECT IMPLEMENTATION, PROMOTING HEALTH, PUBLIC HEALTH, PUBLIC SERVICE DELIVERY, QUANTITATIVE RESEARCH, RECONSTRUCTION, REMOTE COMMUNITIES, RURAL AREAS, RURAL DEVELOPMENT, SANCTIONS, SELF-HELP, SERVICE DELIVERY, SERVICE DELIVERY SYSTEM, SERVICE PROVIDERS, SHOPS, SOCIAL ACCOUNTABILITY, SOCIAL PROTECTION, SOCIAL SERVICES, SOCIAL STRUCTURE, SOCIAL STRUCTURES, STAKEHOLDER, STAKEHOLDER ENGAGEMENT, STAKEHOLDERS, STANDARDS OF SERVICE, TRUSTWORTHINESS, URBAN AREAS, USER GROUPS, VACCINATION, VICTIMS, VILLAGE, VILLAGE DEVELOPMENT, VILLAGE LEVEL, VILLAGES, WORKERS, YOUTH,
Online Access:	http://documents.worldbank.org/curated/en/2013/03/18521452/second-voice-choice-decision-vcd2-study-local-basic-service-delivery-cambodia https://hdl.handle.net/10986/16758
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