Financial Literacy Survey
The Financial Literacy survey is part of a World Bank Financial Governance Consumer Protection in Financial Services Program, which aims to improve the levels of consumer protection and financial literacy and thereby strengthen consumer confidence in the financial sectors. The objective of the study is to assess the level of financial literacy and consumer confidence of households and to outline the peculiarities in different target groups prior to the implementation of the action plan for increasing the financial literacy of the general population and, in particular, of low-income groups. The questionnaire is based on the model Financial literacy survey questionnaire used in Romania in order to achieve comparison of the results between the countries. The graphs and tables included in the report are based on the data, collected by the Financial Literacy survey in Bulgaria. The report is structured in two main parts and 3 Annexes: Part One covers methodological approach and research activities, and socio-demographic structure of the sample. Part Two presents the survey results in six chapters: level of confidence in the financial sector; awareness and consumer rights in the use of financial products; financial literacy; household financial management; interest and use of financial products; key findings and recommendations. There are three annexes: Survey questionnaire; frequencies of the survey questions; and cross-tabulations of all the questions by socio-demographic profile of the respondents.
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| Language: | English en_US |
| Published: |
World Bank, Washington, DC
2010-06
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| Subjects: | Confidence, Financial markets, Financial institutions, Consumer rights, Financial literacy, Household finances, Financial products, |
| Online Access: | http://documents.worldbank.org/curated/en/2010/06/16408815/bulgaria-financial-literacy-survey-report-key-findings-survey-prepared-world-bank https://hdl.handle.net/10986/12876 |
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| Summary: | The Financial Literacy survey is part of
a World Bank Financial Governance Consumer Protection in
Financial Services Program, which aims to improve the levels
of consumer protection and financial literacy and thereby
strengthen consumer confidence in the financial sectors. The
objective of the study is to assess the level of financial
literacy and consumer confidence of households and to
outline the peculiarities in different target groups prior
to the implementation of the action plan for increasing the
financial literacy of the general population and, in
particular, of low-income groups. The questionnaire is based
on the model Financial literacy survey questionnaire used in
Romania in order to achieve comparison of the results
between the countries. The graphs and tables included in the
report are based on the data, collected by the Financial
Literacy survey in Bulgaria. The report is structured in two
main parts and 3 Annexes: Part One covers methodological
approach and research activities, and socio-demographic
structure of the sample. Part Two presents the survey
results in six chapters: level of confidence in the
financial sector; awareness and consumer rights in the use
of financial products; financial literacy; household
financial management; interest and use of financial
products; key findings and recommendations. There are three
annexes: Survey questionnaire; frequencies of the survey
questions; and cross-tabulations of all the questions by
socio-demographic profile of the respondents. |
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