Building Blocks of e-Government : Lessons from Developing Countries
E-government is about changing how governments work, share information, and deliver services to external and internal clients. It harnesses information and communications technology to transform relationships with citizens and businesses, and between arms of government. Benefits can include reduced corruption, increased transparency, greater convenience, higher revenues, and lower costs. But case studies show that these benefits do not result solely from the use of information and communications technology. Instead, e-government initiatives should be part of broader reforms to improve public sector performance.
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| Main Authors: | , |
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| Language: | English |
| Published: |
World Bank, Washington, DC
2004-08
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| Subjects: | AUDITS, BIDDING, CIVIL SERVANTS, CIVIL SERVICE, COMMUNICATIONS TECHNOLOGY, CORRUPTION, DATA SHARING, E-GOVERNMENT, E-GOVERNMENT IMPLEMENTATION, E-GOVERNMENT INITIATIVES, ELECTRONIC GOVERNMENT, ELECTRONIC SERVICES, GOOD GOVERNANCE, GOVERNMENT DEPARTMENT, GOVERNMENT DEPARTMENTS, HOUSING, INFORMATION TECHNOLOGY, INSTRUCTION, INTERNATIONAL ORGANIZATIONS, INTERNET KIOSKS, LEGAL FRAMEWORK, LOCAL CAPACITY, MANAGERS, POLITICAL COMMITMENT, POLITICAL LEADERS, PRIVATE SECTOR, PROCUREMENT, PROTOCOLS, PUBLIC SECTOR, PUBLIC TRANSPORTATION, PUBLISHING, SERVICE DELIVERY, SOFTWARE DEVELOPMENT, SUPPLIERS, TEACHERS, TRANSPARENCY, WORKERS, |
| Online Access: | http://documents.worldbank.org/curated/en/2004/08/5179825/building-blocks-e-government-lessons-developing-countries https://hdl.handle.net/10986/11261 |
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| Summary: | E-government is about changing how
governments work, share information, and deliver services to
external and internal clients. It harnesses information and
communications technology to transform relationships with
citizens and businesses, and between arms of government.
Benefits can include reduced corruption, increased
transparency, greater convenience, higher revenues, and
lower costs. But case studies show that these benefits do
not result solely from the use of information and
communications technology. Instead, e-government initiatives
should be part of broader reforms to improve public sector performance. |
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